bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They started off very helpful. Then not so good when they had the order. The guy that came out to fit was extremely helpful”

Helpful Report

Posted 6 years ago

“I was not happy when the installer came and would not remove a fuse as he said that my energy supplier needed to come. I called my energy supplier who said they only have appointment in one month time but any electrician can do that. I called my electricien who came and simply removed and put back the fuse. I called Chargmaster to let them know what had happened and they said they would come back to me. I had to call everyday for a week until I got a reply and a date to come and fix the charger which was not easy. I think you should do an investigation first before taking the money upfront to avoid customer having to chase to get an update.”

Helpful Report

Posted 6 years ago

“The installation of two units went smoothly and the installer was skilled and helpful. The sales advisors, were also knowledgeable and helpful. There was a problem over sales liaising intenrnally over the installation date. The service which was not so good was when that provided by Jamie Rucco and the home charge team. This department kept on sending out erroneous automated documents and seemed to totally ignore customer feedback. This drove me to despair Were it not for that I would be happy to highly recommend Chargemaster”

Helpful Report

Posted 6 years ago

“Too many emails. Wrong/conflicting info. Phone calls/emails not responded to. Good intaller but refused to take away own rubbish/packaging. I wasted money paying an electrician at Chargemaster's insistence as this could have been done as part of installation. No call before installer arrival as promised. It is working and was located where I wanted but a lot of money for a straight forward fitting as all are charged same.”

Helpful Report

Posted 6 years ago

“Mixed review. The Chargemaster booking people were poor. I took ten emails to sort out instillation. The installer Matt was the opposite, very professional on time and did a terrific job. I wish all workmen had his attitude to customer service.”

Helpful Report

Posted 6 years ago

“Initial process was slow. I was responding quickly to provide the required information, yet, I waited days to get a response. Once payment was taken things started to speed up. Really good service from that point and installation was great.”

Helpful Report

Posted 6 years ago

“Actual installation fine but process beforehand with paperwork painful.”

Helpful Report

Posted 6 years ago

“The installer was not professional. Bit rude to start with. There is no definition of patience in his dictionary. Job wise he was ok. Chargemaster needs to teach their installer about customer service.”

Helpful Report

Posted 6 years ago

“Whereas the initial consultations and help were of a good standard and the install/installer was great. The general follow up calls, response times and attitude of one particular employee regarding a booking I responded to within 3 hrs, was very poor, verging on rude. I definitely got the impression that you have plenty of work and it's not really a huge deal if you lose an enquiry.”

Helpful Report

Posted 6 years ago

“Although work was carried out reasonably promptly. Communication needs to be improved with little response to requests and a last minute appointment made for installation as a text the evening before.”

Helpful Report

Posted 6 years ago

Hi Alex, Many thanks for the feedback. We're sorry to hear of the communication issue and are looking into why this happened, as we normally would send out confirmation emails as soon as an installation has been booked in. Apologies again.

Posted 6 years ago

“The person who came to install the charger was excellent the customer service is shocking. There is no joined up processes and I had to submit documents multiple times and when I sent an email saying how poor the customer services was, the team leader replied and did not address the concerns I raised.”

Helpful Report

Posted 6 years ago

“The only reason for marking down is the attitude of the engineer who installed ...”

Helpful Report

Posted 6 years ago

Hi Demosthenes, We're really sorry to hear about this and would love to know some more information about your comments. Would you mind dropping us an email to feedback@chargemasterplc.com with more details? Many thanks.

Posted 6 years ago

“I have more to say than csn be accommodated here, both good and not so good. Suffice to say I am hoping that my association with Chargemaster will prove as positive as I originally hoped going forward.”

Helpful Report

Posted 6 years ago

Hi Anthony, Many thanks for your feedback. We would love to hear more if you have a second by emailing feedback@chargemasterplc.com so we can look into this further. Thank you

Posted 6 years ago

“The engineer who installed my chargemaster device was great - he was very professional and would say he deserves special recognition as I felt like an extremely valued customer. However - I was much less satisfied with the communication beforehand. I received so many emails confirming different information which was really confusing. I had the final confirmation for the install date and it transpired the job wasn't booked on the system ! Too many emails, a lack of communication behind the scenes which must get better. I would have said 'very poor' but the engineer was great so I'll say all in it's 'acceptable'”

Helpful Report

Posted 6 years ago

Hi Lloyd, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“Bit hard work dealing with them. Had to chase them a few times as they weren’t very good at returning calls. The chaps that installed them were very good though and I’m very please with my two chargers.”

Helpful Report

Posted 6 years ago

“Electrician was excellent, office support though was a bit weak.”

Helpful Report

Posted 6 years ago

“Soooo complicated.”

Helpful Report

Posted 6 years ago

“Bad: Could have been clearer about the length of time appointments in the north if Scotland take. Confusing for non electricians the requirements around the Zoe Wordy emails Good: Accomodated an earlier appointment when pushed. Really competent installer who was diligent and tidy”

Helpful Report

Posted 6 years ago

“I haven't been told about the data charge when I booked the appointment I was told the chargevision was free very disappointed when I heard it from TAXI drivers that I had to pay £80 a year for the chargevision”

Helpful Report

Posted 6 years ago

Hi Redouane, Thank you for your feedback. We do not have a charge of £80 per year for data, so I think you may have been misinformed. If you have purchased a communicating unit and would like to see usage, we would be more than happy to set this up for you. Please email us at info@chargemasterplc.com. Thank you

Posted 6 years ago

“Great and efficient installation but booking it was a lengthy process.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews