bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have logged in a complaint several times . Have 2 chargers and scheduling not working. BP is not taking responsibilty of the sub-standard charges they are installing at home. Charger not communicating any more still under warranty. sim card is only 2g which is not available in our area therefore they need to change it to the new version. The irony of the whole thing is that they came home to check all the electric, fuse boxes etc and i paid them a fee to do install new box and check the connection quality. team they said it's not their problem although the new chargers are fine. Still trying to resolve after months not acceptable with the amount of profit they make!!!. I have paid £4k+ in electricity costs as their scheduling doesnt work.”

Helpful Report

Posted 2 years ago

“I have had to reinstall the app 4 times. In that time the app has told me I was £30 in credit but when I charged my car it took money from my account instead of the credit I had on the app. After standing in the rain for 10 minutes trying to get the charger to work I gave up and told them to refund my £30. It took weeks but they finally did. Then a few weeks later I got an email telling me there had been an "anomaly" and everything was fine now. I downloaded the app and logged in to see my account was now £51 in debt. For an organisation of this size and repute their system is shockingly poor”

Helpful Report

Posted 2 years ago

Hi Cam, Thank you for your review. I understand that this matter is currently being addressed with one of our customer advocates who is aware of your case and will be providing an update shortly. Belinda

Posted 2 years ago

“I use the app and i have to say that it is extremely flaky and the data on it is frequently out of date which means i often have to call the help desk for assistance when i arrive at a charger. This unreliability means i have to add another 10 mins on to my journey just in case i have to call the desk. The app takes forever to stop after the charge has stopped so you end up disconnecting the lead when the app is still running and closing the app manually. The staff on the help desk when you need assistance are friendly but you have to press 3 buttons to get them through to them on the phone. When it is absolutely freezing outside or windy with gloves on etc it would help if there was an option to go straight through to a person (i.e. only 1 option)”

Helpful Report

Posted 2 years ago

“I have got stuck a couple of times at the charging point I use regularly when commuting, once because my charger cable would not release and most recently when the charging point didn’t start charging for some reason. In both occasions I called the number and I received prompt help. The operators have been polite, the call was answered promptly and the problem was resolved within a minute. Feel confident to charge my car there. Thank you BP pulse team!”

Helpful Report

Posted 2 years ago

“Charger not communicating any more still under warranty. The built in sim card is only 2g which is not available in our area therefore the box should be futureproof but isn't when speaking to team they said it's not there problem although the new box is. Still trying to resolve after months not acceptable with the amount of profit they make!!!”

Helpful Report

Posted 2 years ago

“BP Pulse home charger is not working below 5'c temperature. Informed to customers service no response”

Helpful Report

Posted 2 years ago

“Trip continues to drop out during charging , and becomes hot . Unit also becomes hot in use . 32 amp elcb not up to the power output , of the unit . 7 kW shower has 40a trip. For comparison.”

Helpful Report

Posted 2 years ago

“Home charger stopped working in January 2022 after 3 years warranty expired in August 2022. After visiting Jaguar dealership to get charging lead and i-Pace checked out I was told other cars had been brought in by owners for checking as advised by BP Surely a device not fit for purpose”

Helpful Report

Posted 2 years ago

“Attrocious customer service. Our home charger is only 4 months old and is faulty. I have spoken with the BP Pulse call-cemtre 4 times in the last 10 days and I am told that my case has been escalated and that somebody will be coming back to me. I am unable to get to somebody futher upo the line and have absolutely no idea what is going on”

Helpful Report

Posted 2 years ago

“Shocking Customer Service Chargevision is not working correctly I have made complaints by email and telephone The issue has been taken up wit Motability who arranged the install of my BP Cargemaster I will probably be reverting to a diesel car BP needs to take care of its customers”

Helpful Report

Posted 2 years ago

“I find it impossible to believe these 5 Star Reviews are genuine! I have an 8 month old BP Pulse Home Charger for my Kia EV and the charger has been faulty for almost 3 months despite repeated phone calls to their Customer Service Department! Each time the promises to send an engineer but nobody ever comes! The charger is only 8 months old but we have finally had to give up with BP Pulse and have a different/replacement one fitted by a reputable Company! Don't make the same mistake that I did... Don't go to this Company because there Customer Service is non-existent.”

Helpful Report

Posted 2 years ago

“Probably the worst charger in the market. Tried both the oval and then they upgraded to the silver metallic one, but still constant problems. Now I am asking for a refund”

Helpful Report

Posted 2 years ago

“BP pulse chargers are not fit for the purpose they are intended. They use 2G which has been switched off in most parts of the country. The UK government gave £350 grants to BP for customers to charge their electric vehicles via the internet. no 2G -no internet - no charging Ours is under 2 years old and it has a 3 year guarantee Come on BP fulfil your obligations and replace the defunct chargers with the new ones you have. Or at least return the £350 so all your thousands of outraged customers can replace their defunct/useless charger”

Helpful Report

Posted 2 years ago

“My charger stopped working 2nd time Try to reach customer service no response It's more than 2 weeks now”

Helpful Report

Posted 2 years ago

““0” !!!! Warning!!!! They are taking money from your account even if payment failed at a charging point!!!! They take two times of £30 from my account in September, now we have December and I can't get my money back. Idiots!!!!!!”

Helpful Report

Posted 3 years ago

“BP Pulse were recommended to me by Mercedes. Scheduling of charge start time is important now to avoid peak times, but this feature has never worked. After many calls & Emails, BP finally pointed to some very small print buried in the detail of their contract which they tell me proves it’s not their responsibility. So, although scheduling is advertised as a feature, I am left with a dumb charger that just charges the car when it’s plugged in. Appalling customer service - do not go there.”

Helpful Report

Posted 3 years ago

“App never works, you have to either call them every time you want to charge via the app or use your credit card at an extortionate rate. Absolutely ridiculous.”

Helpful Report

Posted 3 years ago

“What a load of rubbish stay clear of this company not interested I’m charging only selling new electricity on chargers out and about at an extortionate rate Be very careful would just get another company”

Helpful Report

Posted 3 years ago

“Do not use, they robbed me blind on the pending charge of £15. They had the cheek to email me when I queried the whereabouts of my refund and advise that I apply to my Bank and dispute it. All further emails I sent them were ignored. I have proof of this. An appalling company and no wonder BP have made billions in profit. My bank eventually refunded the money.”

Helpful Report

Posted 3 years ago

“Beware - having placed order and paid over £1000.00 I find myself doing the job of a electrician, carrying out my own survey. After 30 mins of form filling and photo taking, that was not enough I receive an email asking for more photos, I asked do you not have your own electricians the asker was no - we sub-contract. Having read so many poor reviews and in light of my experience, I cancelled my order, I was given a case number and told the refund dept did no take phone calls. I WONDER WAY ?”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,415 reviews