bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual installation was fine, the young man that came was very polite and helpful, he worked hard (never even stopped for a cup of tea!) and left the job neat and tidy. My problem is with the app, it is absolutely useless, after many phone calls and e mails (most of witch they never reply to) they replaced the unit, exactly the same problem. Basically the app says the car is charging when it is not and vice versa at present it says that i have been charging for 430 hours! on one day it said i had charged 6 times, 4 of those times for 0 mins and the other 2 time for 4 mins each time and costs for the last few weeks are Zero! I have now heard back from them to say that they aware of the problem (they say it is only in certain areas) and they are working on a cure and it will take between 4 to 5 MONTHS! for a company the size of chargmaster and backed by BP it is pathetic.”

Helpful Report

Posted 6 years ago

“Missed appointments, Lost paperwork, they’re completely incompetent.”

Helpful Report

Posted 6 years ago

“Unit installed only delivered 2 successful charges. Faulty ever since. Reported over 3 weeks ago but not had any contact back and customer service currently just fobbing me off saying they are awaiting a response from their 'technical' department”

Helpful Report

Posted 6 years ago

“Installation process is easy but unit feels cheap and has fallen off the wall twice within the first 6 months”

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Posted 6 years ago

“It has not worked since installed!”

Helpful Report

Posted 6 years ago

“Very polite on the phone but delivery on promises is a big problem. It has taken over 3 weeks of non-returned calls and mis-information to resolve my charger issue.”

Helpful Report

Posted 6 years ago

“3 months to get installed ☹️”

Helpful Report

Posted 6 years ago

“Poor service overall poor communication, set up process is too long. Had to send paperwork twice. Different departments asking for the same info when already sent. Repeatedly asking for site photos after THEIR engineer had been to survey. Extremely poor service when reported a fault on the unit, Had to call them 3 times in one week as nobody got back to me. Will never use again”

Helpful Report

Posted 6 years ago

“The charging unit charges my cars batteries as intended. The smart element of the device does not work as intended however. The sim card in the unit frequently fails to connect and when it does so records false data, particularly with regard to length of charging time. This can range from 50 yrs, 90 hrs, to 0 hrs. The real charging time is approx 4.5 hrs. The iPhone IOS app is a disaster. It took me 2 months of emails and phone calls before I was able to log in. It still does not work with Touch ID and consequently requires the user to remember and insert the password on every log in. Given that the data is unreliable it is rather a waste of time. Chargemaster were required by the government to bring to market a SMART charging unit by 1st July this year. They have failed to do so. The senior management of the company needs to address the failings of its IT department. They have had over 4 months to sort out the problems with both the online portal and the app. The ‘data’ team appear to be oblivious to these problems. Failure to address these failings will result in an increasing number of alienated customers, of whom I am one.”

Helpful Report

Posted 6 years ago

“Poor service - lack of consistency, poor response to complaints raised, both the quality and the response and the lead time. Poor installation, unprofessional fitter”

Helpful Report

Posted 6 years ago

“I made a report of faulty for smart meter to my app on 4 Nov 2019 , till today I do not have any respond and repair of my home charger , it still not working now , during the Last month , I made 3 calls still had the same replies, would pass it to IT department to follow up, but nothing happened, I will be in writing to ask for the refund of £99 for that rubbish device, very bad service”

Helpful Report

Posted 6 years ago

“Loads of rapid chargers in central london not working”

Helpful Report

Posted 6 years ago

“Having operatives who are not trained properly, caused a nightmare.”

Helpful Report

Posted 6 years ago

“Very professional and tidy work.”

Helpful Report

Posted 6 years ago

“Had problems with the charging box, called & heard nothing For a week & was told upon my chaser call “the fault needs escalating but hadn’t as the guy never did it then had been off”. Mean time my car isn’t charged. Told was escalated & would hear from them in 48 hrs. Nothing”

Helpful Report

Posted 6 years ago

“The installation was good but the charger is not as promist it falling to fully charge batteries the car battery gives 28m when fully charged the best I have got from charger is21m and as low 15m on a overnight charge very disappointed”

Helpful Report

Posted 6 years ago

“Poor service, coverage and supports”

Helpful Report

Posted 6 years ago

“I was told to install all the wire at my expens an it should of been fitted by installer and Iv had no refund”

Helpful Report

Posted 6 years ago

“The engineer arrived on Tuesday 24th September and was unable to install the charge point. He carried out a survey and identified what needs to be done and said that he would submit a report to Chargemaster from whom I would hear shortly. His work was perfectly acceptable and he was polite and efficient. What is not acceptable is that Chargemaster have yet to contact me to arrange a further appointment. A five week delay is unacceptable.”

Helpful Report

Posted 6 years ago

“Had a replacement home charge unit fitted two weeks ago Due to issues with the old one reporting that it was constantly plugged in. My account has yet to be updated with the new units serial number and reset in the hope that the problem is resolved. I have made a number of calls and been passed between customer services and the home serve team neither of whom will accept the responsibility of updating the system. Absolutely terrible customer service and a waste of time having a Smartcharge system if it does not do its job. I will be deleting this app and would not recommend bp charge master to anyone.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,415 reviews