bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is run by muppets, they need a big shake up.”

Helpful Report

Posted 5 years ago

“The pre installation system is appauling. I installed another EV charger with another company in 7 days and in that time I was still sending BP information.”

Helpful Report

Posted 5 years ago

“Terrible service from a supposedly blue chip company. My details from an initial survey were lost by BP and I had to call every day to chase and try to rebook a new appointment. Eventually I got a new survey date and the (very nice) fella who came along said about fitting the charger that day as I had already done all the hard work (dropping conduit underground/laying cable in concrete floor/constructing metal post for charger unit and concreting into ground) I still do not understand how the price went from the original quoted price of £350 to £450, but it’s in now and all I hope is that the unit is more reliable than BP.”

Helpful Report

Posted 5 years ago

“Poor installation. Broke a curtain rail. No certificate of installation. No label stating install for new electrical board. Failed to install from newly installed double pole isolation switch. Horrendous.”

Helpful Report

Posted 5 years ago

“Phone calls and emails ignored .Photos of meters sent 4 times not being an electrician no idea what was wrong and did not find out for 2 weeks. Car was ordered and ready for collection1st Aug no use without charge box which was eventually fitted 6th Sept. Still not received the key fob promised in 2 days. The fitter was excellent,on time very professional and tidied up leaving no mess”

Helpful Report

Posted 5 years ago

“Dreadful customer experience. Belinda was abrupt in her questioning and spoke to me as though I should know everything about charging an electric vehicle (it is my first). She gave a list of things she needed which I sent on the same day. I sent an email asking if they had everything they needed. No response! Ten days later I got an email saying they needed more information. I phoned to say I emailed you the next day to ask if you had everything you needed. Belinda then went looking for the email and lo and behold found it! She could barely bring herself to apologise and then proceeded to say they couldn't connect to the fusebox in the garage. Shocking and appalling service, definitely would not recommend. I will be going elsewhere”

Helpful Report

Posted 5 years ago

“The EV charger installer was very professional and willing to go for the extra mile. Process from submitting the application till getting an installation appointment was very slow and not well organised. Chargemaster advisor was not proactive at all and I had to be giving her calls in order my paperwork to be checked and approved”

Helpful Report

Posted 5 years ago

“Process to get slot for installation was painfully slow and basically incompetent. Poorly coordinated and under resourced.”

Helpful Report

Posted 5 years ago

“Rubbish company except the installation guy Kamal was very good.”

Helpful Report

Posted 5 years ago

“They kept asking for the same details and took 9 weeks to fit it after the car delivery. I had to resort to buying my own 13amp charging cable at a cost of £250. The actual fitting was very well done.”

Helpful Report

Posted 5 years ago

“Dreadfully slow throughout the process, particularly in supplying a quote for the installation, which was then ignored and an increased price charged! I complained 10 days ago and have not even received an acknowledgement yet.”

Helpful Report

Posted 5 years ago

“Would never use this company and l don’t recommend them to any one ever”

Helpful Report

Posted 5 years ago

“Your office staff are a nightmare. Terrible communication, incapable of explaining what they need, the whole process was a massive headache. And they sent me 4 units while I was on holiday. Good job the cat sitter took them in or they'd have been on the front door step for a fortnight. The electrician who did the fitting was great. Pleasant, straightforward, job done. And he took the 4 units away. Nice guy.”

Helpful Report

Posted 5 years ago

“Terrible customer service on the installation scheduling side, takes forever to get through to anyone on the phone or email. Actual engineer very good and diligent.”

Helpful Report

Posted 5 years ago

“The single biggest problem was the inability of the companies representatives to fully understand the complexity of the task and the challenge to the poor consumer. My first point of contact at Chargemaster was very concerned about my eligibility for an OLEV grant as it was my second charger. It transpired that I was. Then there was the whole charade of the site visit: the person who came really did not know what he was talking about and was wrong on several important issues causing me eventually to spend about £400 more than I needed to have a cable run under my house (and wired in at both ends and tested) when all that was required was someone to feed cable from the front of the house to under the stairs knowing that the Chargemaster installer would do the rest. The actual installation was fine and the installer was apologetic for the inaccurate advice I had received. However, the whole process took a couple of months and was not handled well.”

Helpful Report

Posted 5 years ago

“The unit itself is over-priced and badly designed. The cable does not easily or securely wrap around the body for storage and the power plug does not have a holster to hold it – despite there being a plug like indentation in the middle. It has a secondary box whose sole purpose is to hold a 16A/32A selector switch. Why wasn’t this part of the main box design? We also had to have a BCD fuse box installed inline. Why wasn’t that in the main unit? Other domestic charge points have a fuse as part of the unit. The design is a bit of a lash up quite honestly! There are much better ones at lower price on the market. The installer was due to arrive in the morning. He thought he was coming in the afternoon. His morning job was cancelled and so he did actually turn up at our place in the morning anyway. He didn’t have the required fuse box, so disappeared saying he would be back first thing in next morning. He didn’t. We range the office and asked where he is. They said they would get back to me – they didn’t. It wasn’t until the middle of the following week that the installer turned up again. He blamed ‘the office’, the office didn’t know what he was doing and neither thought they should tell me what they were doing. A bit of a joke really! I have a second power point to have installed in another property. I will not be using chargemaster.”

Helpful Report

Posted 5 years ago

“Pretty much the worst company I have ever had to deal with. Main problems were (in order from the absolute worst to plain bad): 1. Customer support. Absolute appalling. The allocated case worker simply dissapeared after the initial contact (did not respond to emails for weeks, was not contactable by phone). Every time I phoned in I was passed to someone else who had no case history so I had to repeat everything from the beginning. The answer was always the same: you r allocated case manager will get in contact with you within 48 hours. It never happened within 2-3 weeks. 2. Installation Schedule. I was told to get all the docs and images ready as soon as possible in order to speed up the process. I filled all forms in and sent the pictures in less than 24 hours from BP Chargemaster's request. They did not review them for 2 weeks. Things only started to move when I strted calling them back and asking why it is taking so long? When I finally got an email confirming everything is fine, I got an appointment in 6 weeks time. This would have made the whole process about 12 weeks. I have no charging points close to me, so I had an electric vehicle slowly discharging on my driveway. I threaten to cancel the process and go with a competitor in my area and then I was given an appointment in 3 weeks. After taking annual leave for that day, no one showed up. I called BP Chargemaster to cancel the contract. Surprisingly they DID not acknowledged their mistake claiming they never made the appointment. I started a complaint procedure as I had copies of the communication with them. 3. Dealing with complains. Staff supervisors refused to enter into direct communication with me. However the emails between me and the staff dealing with the installation were copied to the supervisors and head of installations. Eventually the staff admitted their error and apologised - whereas it is polite to apologise I lost an annual leave day for nothing and these are very precious to me as I haven't got many of these. At this point I had lost all confidence in the process and company. Other than an apology I got another appointment in 1 week time. During this week I had already started working with a competitor who was ready to step in with 24 hr notice. What went well: Engineer arrived within the allocated time slot for the 2nd appointment and was professional. He stated immediately this is a very easy installation and did a very neat job fairly quickly. All instructions and paperwork supplied as per contract. The charge point worked well for a couple of weeks then it stopped working. I dreaded calling in BP but thankfully it worked again after turning it on and off again (Thank Goodness for the writers of the IT crowd) Overall: I would not have used BP Chargemaster if I knew what I know now. It was by far the worst experience I ever had with a company in the South West of England. In my personal opinion this company needs a serious audit of their public facing services and a massive training/upskilling programme for the staff dealing with the installations as they're clearly disorganised, unsupported and complacent. Misinformation and trying to cover up their errors (even in the face of hard evidence) must be dealt with promptly. My honest advice (if you must use BP Chargemaster) is to keep a paper/electronic trail of all your communication with them as you're probably going to need it. Also plan for at least 2 months from initial contact; I'd say start trying to get the process going as soon as you have your EV on order. I'd seriously consider other charge point installers in your area and work in parallel so you could pull the plug on chargemaster (no pun intended) as soon as they start playing up.”

Helpful Report

Posted 5 years ago

“Experienced very poor customer service. Had to email the CEO directly to get things going. Took payment twice, still have to chase them for a refund.”

Helpful Report

Posted 5 years ago

“Whilst the installation itself was excellent, the customer service side of things prior to this was appalling, from start to finish, they either lost my personal information or appeared to be completely disorganised, product looks good but sadly let down by unprofessional customer service and system errors.”

Helpful Report

Posted 5 years ago

“This was the most appalling process that I have been involved with.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews