bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor administration and planning. I had to chase the team every step of the order.”

Helpful Report

Posted 5 years ago

“I had a car charge unit installed in our garage 19th July 2019 by Chargemaster which failed when the engineer demonstrated it and he got it to start charging after adjusting a wire in the box.and left saying it would be OK. When I tried to charge the next day it failed and from that day onward I have been continually contacting them and given many job numbers but it is now several weeks and I have not managed one single charge with the unit I have to charge elsewhere. Today has been a typical day where I have called and been told it is in hand but I do not feel very confident. I certainly will not recommend BPChargemaster”

Helpful Report

Posted 5 years ago

“Appalling service, I had to write to the MD at his home address to finally get the charge point fitted!! The frontline employees I encountered across the board were rude and uninterested in helping until I went to the MD. once I had done this the personnel I spoke to were helpful and understanding, ultimately the charge point was fitted, clearly proving what ridiculous load of drama we had to go through not being able to charge our new vehicle up for weeks was!! In my view you need someone with common sense overseeing the employees on the point end, there seems to be s massive gulf between management (good) and sales (appalling beyond belief, all of them I encountered). I’m pretty sure deep down your own management can see this on s daily basis? If they can’t I would be go smacked?!”

Helpful Report

Posted 5 years ago

“Smartcharge app has never worked after 10 days of trying. Called helpline numerous times with no fix known. Also had to reset system at fuse box twice in 8 days.”

Helpful Report

Posted 5 years ago

“Fitters and surveyors are excellent. Call centre staff failed to return calls and constantly made promises which they failed to keep. Absolutely awful. Even companioning directly to the CEO and COO didn't help.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. Delays. Lies. People not calling back ever. As a business owner I would be so upset if my team acted like your team did.. If I did it all again I would never ever use your company.”

Helpful Report

Posted 5 years ago

“Customer service was absolutely shocking. Poor communication, lack of product and installation knowledge, wrong prices quoted. It went on for over 2 months. Appalled. However installer was great, did his job quickly and efficiently. He was the only one who saved the whole thing from being a disaster.”

Helpful Report

Posted 5 years ago

“Not good Your team never get back to me on time by email They promise to call back but never call back You could also not keep the first fitting date and wasted one day of my work I regret using your service”

Helpful Report

Posted 5 years ago

“really terrible service from the office with the install taking so long that the initial application had expired. I had to do all the chasing and at one point even resorted to emailing the MD of Chargemaster. He didn't respond either. The engineer was great when we finally managed to get him on site. Pick another installer!”

Helpful Report

Posted 5 years ago

“The unit does not work with the scheduling on the app. Ive been waiting 2 weeks for this to be fixed.”

Helpful Report

Posted 5 years ago

“Genuinely shocking service. Charging point install cancelled twice due to 'faulty units'. Trying to call customer services results in being put on hold for ages and then disconnected. When you do get through, it seems there is only one person there who looks after particular issues, so they just say they will call back and they don't. Charger fitted 3 weeks after initial date and didn't work properly since the first charge. Kept getting a red fault light, advised to kill the power to it and then it worked for the first 2 weeks with us having to do this every time. Then it had another fault where it charged for 5 mins before stopping. Warranty claim email comes after a week of waiting for a reply and they send a random date through in the week which most people will then need to take time of work to attend and also threatening to fine you £75 if you are not in when they come and the claim will also be void!! Had the unit replaced finally after 6 weeks from the initial install date after having to take a second day off work. The 'not so smart' smart charger also has an app which you can't access either because it tells you your account doesn't exist. I have logged a ticket about this and 6 weeks later after a lot of back and forth I still can't access it with the error 'Account doesn't exist'. They have stopped trying to resolve the problem for me so not going to even bother following it up. Really wish I had gone with another home charging provider.”

Helpful Report

Posted 5 years ago

“Appalling service from Hina Siddique. Communication problems in as much she did not understand any point in the process. Actively frustrated the whole installation. Quite unbelievable the level of incompetence!”

Helpful Report

Posted 5 years ago

“Very good and simple to use”

Helpful Report

Posted 5 years ago

“The sign-up process for a charging point was fine and all went well. Installation took one whole day and that evening our electrics went off. Had to call out an emergency electrician who then listed out all the faults with the installation. Cahargemaster did cover that cost and make good but we've subsequently found out that we could have been offered a smart charging point (which is what we want) and were never even informed that they existed. Very, very poor service all round.”

Helpful Report

Posted 5 years ago

“Unlimited problems”

Helpful Report

Posted 5 years ago

“The first installation was not earthed enough to run the system and the engineer drilled through my solar panel cable. The installation took 6 hours and then had to be redone from scratch. I never received an apology for the inconvenience or reimbursement for the lost solar income. Currently I am still awaiting a reply from Chargemaster regarding a further query and am being ghosted.”

Helpful Report

Posted 6 years ago

“Staff never returned one. Of my fourteen calls Delays too long for service Management extremely poor”

Helpful Report

Posted 6 years ago

“Absolutely hopeless. Zero communication from Chargemaster staff, no response to phone calls or e-mails. Needed the intervention of Renault UK to get an installation date organised. Surveyor gave wrong advice that necessitated additional electrical works in excess of £1,000.”

Helpful Report

Posted 6 years ago

“It took ages to get a survey done, then once it was done it took ages to get the installation agreed. Finally they gave me 3 different dates (they didn't realise this was what they were doing - chaos). Once that was sorted out the engineer came and fitted it and as soon as he left switches started tripping all over the house every time we put a load on them, even without the car plugged into the charger. The office gave me a date two months ahead to fix the problem. Luckily, I was able to get hold of the engineer the next day and he offered to come back, which he did, without the office knowing. He started remedial measures but when his boss rang me up to respond to my complaint, not knowing the engineer was here, it turned out he was doing the wrong thing. So he had to start again. In the end it works fine now. But it was like dealing with the general post office before privatisation. Like they were doing me a favour. I was left with little confidence. Hopefully I won't have to deal with them again. They also sold me a charger lead I didn't need because it comes with the vehicle, and wouldn't take it back.”

Helpful Report

Posted 6 years ago

“The office based part of the process was inefficient, chaotic & slow. Information already sent was requested again & again, calls & emails were not replied to, appointments were rescheduled. I still have not had the information regarding on-line access to data weeks after the installation was done The only redeeming aspect was the engineer who came to do the installation was excellent”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews