bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,415 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 19th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not get Saturday”

Helpful Report

Posted 6 years ago

“Several charging stations not working and I have been charged for charging my car despite error readings on the units which did not actually charging my car”

Helpful Report

Posted 6 years ago

“Misleading advertising. Paid more for a 'lockable' unit. It doesnt lock anything. The 'key' only switches the electricity on and off. Even the car dealer thought 'lockable' meant it locked the cable in place while charging. It doesent so is very easily stolen. Complained and promised call from manager. Never received one. Appauling customer service. Would not recommend this company. Going to trading standards.”

Helpful Report

Posted 6 years ago

“Staff very unhelpful. Engineer in to much of a rush to finish. Lead not long enough and no explanation of operation of power unit”

Helpful Report

Posted 6 years ago

“Initially I was told it would take 2 to 3 weeks for installation, actually took over 9 weeks. I had to chase for all information, was told I would get call backs but rarely happened. Just very poor service throughout.”

Helpful Report

Posted 6 years ago

“I am not a happy customer.... I am still waiting on my installation cert from you waiting weeks for it. I should been handed it by engineer at the time. Thanks a lot.”

Helpful Report

Posted 6 years ago

“Absolutely awful service from head office. Missed emails appointments and complaining to them is an absolute waste of time. Unprofessional and inefficient are understatements.”

Helpful Report

Posted 6 years ago

“long instulation when finally installed unit was fauly”

Helpful Report

Posted 6 years ago

“Dreadful customer service. Would never use you again. The install itself was fine but doesn’t make up for it”

Helpful Report

Posted 6 years ago

“Very poor admin. However the installation was excellent”

Helpful Report

Posted 6 years ago

“Installation confirmed between 8am and 12pm. I asked if i could have the 'first call' which was confirmed. I called the office at 8.30am as the engineer hadn't arrived. I was informed that 'first call' meant between 8am and 12pm as it depends when the engineer starts his/her day. Very unprofessional and misleading.”

Helpful Report

Posted 6 years ago

“New app doesn't work, just a white screen. i phone 5, iOS 10.3.3. Can I have my money back? Andrew”

Helpful Report

Posted 6 years ago

“Hello having uninstalled the previous Polar Instant App and subsequently installed Version 3, now nothing happens, just a blank white screen ? JP”

Helpful Report

Posted 6 years ago

Hi, Please can you let me know what version of phone you have. All phones with Android 4.4 and above and IOS 10.0 and above should be compatible with the app.

Posted 6 years ago

“Not much point having an app that won’t allow anyone to register .....”

Helpful Report

Posted 6 years ago

Hi, sorry to hear this, please can you let me know what error you are receiving?

Posted 6 years ago

“Tried to use on Wednesday evening and didn't work at all- now I have downloaded the update and it isn't recognising my login details - have triple checked on the website and I'm using the correct info.”

Helpful Report

Posted 6 years ago

Hi sorry to hear this. Please could you privately send us your log in email address, or contact our 24/7 customer service desk who will help you with this.

Posted 6 years ago

“Had the old app was slow but worked tired this new app and am unable to log kon get the message parse json”

Helpful Report

Posted 6 years ago

Hi Stewart, please could you tell me what phone you are using. If it is an Android, you will need to uninstall the old app, and then install the new one ensuring it is version 3.0

Posted 6 years ago

“Updating the app has lost the login details from my phone. Now I can’t access the £20 you unnecessarily charged me when I registered.”

Helpful Report

Posted 6 years ago

Sorry to hear this, please could you privately message us your log in email address and we can investigate this for you. Alternatively please ring our 24/7 Customer Service desk and they help you directly.

Posted 6 years ago

“Hope the new app is better than the old one which was unusable and a rip off. I was never able to use the old app even though I had a credit of £20 on it. I had switched to Pod Point which works every time. I will try the new app and report back.”

Helpful Report

Posted 6 years ago

“App says "unable t parse json" and won't let me do anything else.”

Helpful Report

Posted 6 years ago

Hi David, This should only come up on the old version of the app; please uninstall your current Polar Instant app and download the new version. We also recommend clearing your cache.

Posted 6 years ago

“Can't log in. Password reset doesn't work. Can't create new user.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you have been unable to login, if you contact our customer services team by calling 0330 016 5126 or emailing them at customer.services@bpchargemaster.com they will be able to assist you in resolving this issue.

Posted 6 years ago

bp pulse is rated 3.9 based on 4,415 reviews