bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty bad - many problems trying to get an installation date and a sensible installation plan.”

Helpful Report

Posted 6 years ago

“Would give 0 stars but its not an option. This company is quick to call you in the first instance but that is all it is quick at. Began the process to have a charge point installed on 3rd November. Its is now the 6th December and I have only just (after numerous calls and emails) got an installation date on the 10th of January!!!!! (2 and a bit months to basically get a plug socket fitted!!!!!!) The customer service of this company is just awful. After all this wasted time I am now left with a electric car that I cant charge!! Stay well clear of chargemaster.”

Helpful Report

Posted 6 years ago

“Taking three weeks to even arrange an appointment Many people emailing many things and no one emailing ALL of the documents required and answering ALL of the questions not answering emails for many days I would not recommend your company, I would go with your competitors for sure.”

Helpful Report

Posted 6 years ago

“My tethered home charger was installed 3 weeks ago, unfortunately I cannot use it without causing a health and safety hazard. This is because the cable is too short so goes across my front door. I have called and emailed Chargemaster requesting a change so that I can charge my car safely however I am still awaiting a reply. This could all have been avoided it the sales team and the installation team conducted basic risk assessments with the knowledge of the car and their product. At the time of ordering the home charger I did not have my new Mini and was unaware of the charger location.”

Helpful Report

Posted 6 years ago

“A totally dreadful experience - would not recommend anyone to have dealings with this company. Bob Griffiths”

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Posted 6 years ago

“The person installing was rude and did not do Avery good job”

Helpful Report

Posted 6 years ago

“Very rude staff member I. E. Donna Kovax”

Helpful Report

Posted 6 years ago

“The telephone contact was very helpful in trying to find an earlier fitting date for us. The 'fitter' was prompt and very efficient. Overall a good service all-round. Thank you”

Helpful Report

Posted 6 years ago

“Whilst we are very happy with the Chargemaster charging point at our home which was installed a few days ago by a very competent engineer (thank you Carl) - we have been truly dismayed by the abysmal level of service we have received from Chargemaster. The lack of cohesion between your staff, the lack of liaison, the relentless computer generated emails and the appalling communication from your office - despite having a dedicated 'advisor' has left us lost for words. It was very much a question of the 'left hand' not knowing what the 'right hand' was doing. As the industry develops you really need to 'up your game'. We came very close to abandoning this purchase and using one of your competitors - especially as we were only told at the point that payment was required that we needed to pay an extra £95 for a lockable device. Not to be clear about this charge from the outset is appalling. Please start training your staff more effectively and make the process clearer and more transparent.. To add 'insult to injury' I typed a long review of your services only to find that the page dropped out and all my text was lost. All this is very depressing - I am sure you can do better. Let's hope for the sake of both staff and customers that the answer to this question is 'yes'.”

Helpful Report

Posted 6 years ago

“Very poor very rude don’t listen”

Helpful Report

Posted 6 years ago

“The sales team and booking in team very efficient but the after sales shocking. After lass than a week my charger was not working at all and I’m still waiting for it to be sorted, nobody has contacted me with any suitable times and dates for me to be there to rectify the fault or swap the unit. Not happy at all, would not recommend.”

Helpful Report

Posted 6 years ago

“Absolutely dreadful management. It seems that if one man goes ill they are unable to keep their appointments. Two days off wasted. One new car looking like it will have to be cancelled. Any company that seems to run without sufficient contingency cover does not deserve business from major suppliers. It doesn't matter how good your engineers are if you are unable to get them to your customers on the agreed date, never mind the agreed time. Worse! you had the nerve to suggest that I could be more flexible! Poor, very poor indeed.”

Helpful Report

Posted 6 years ago

“Engineer punctured a gas pipe while installing the charge point.”

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Posted 6 years ago

We are so sorry to hear about this. Our head electrician has been in touch today to discuss this further with you.

Posted 6 years ago

“Very un professional and poor service.”

Helpful Report

Posted 6 years ago

Hi Terence, We're really sorry to hear this. Would you be able to send us some more information to feedback@chargemasterplc.com so we can look into this? Thank you

Posted 6 years ago

“Very poor communication: * Had emails from five different employees * Was hassled weekly to move the installation date forward despite advising them that my car was not available for 2.5 months * Same documents requested repeatedly when I had already provided them * Compliance team requested a ridiculous amount of proof that the garage was part of the property, despite the fact the charger was being installed on the house * Had my appointment time changed with no notification. The installation itself went smoothly and the installer was knowledgeable, polite and tidied up after himself.”

Helpful Report

Posted 6 years ago

Hi there, We're really sorry to hear that there was miscommunication leading up to your install. As the Homecharge units are heavily subsidised by OLEV, we do require a significant amount of paperwork prior to install. We are, however, really pleased that the install went well!

Posted 6 years ago

“One of the worst companies I have ever dealt with. The whole experience was a disgrace. I dealt with 3 different people from ordering to fitting, none of who coordinated with each other. Even the fitter didn't turn up with the right part although the site was surveyed and I had already pre paid!. I would never recommend you to anyone and intend to write to BMW with my views!!”

Helpful Report

Posted 6 years ago

“My card did not work. I rang the 24hr service twice and nobody answered. I later spoke to a lady that said my card maybe faulty and she said she would send a new card out. That was on Sunday the 22nd. I spoke to someone at your office to say I had not recieved the card on the 25th. He said he would look into it and email me back a reply within 24hrs. To date I have no card or email.”

Helpful Report

Posted 6 years ago

Hi Peter, we are really sorry to hear about this. Could you drop our customer service line a call on 0330 016 5126 so we can resolve this? Many thanks.

Posted 6 years ago

“Communication was terrible Never again with this company”

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(Dion C.) - Posted 7 years ago

bp pulse is rated 3.9 based on 4,413 reviews