Checked.com.au Reviews

Name: Checked.com.au
Address: 157, Walker Street, North Sydney
Rating: 4.75

4.8 Rating 462 Reviews

94 %

of reviewers recommend Checked.com.au

Company Reviews

Metrics

Info

4.8

Based on 462 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

1300 266 021

Email:

feedback@checked.com.au

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, would recommend to others. Communication and responses were prompt. What an amazing team and service. Keep up the great work guys! 😊”

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Posted 3 weeks ago

“Excellent service and quick responses by Tino and Chloe”

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Posted 1 month ago

“Great and genuine Service”

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Posted 1 month ago

“to whom it may concern, i thought you guys did an excellent job on my application. all questions i ask was answered and im happy with your speedy results...thankyou sincerely....Justin Mcnamara”

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Posted 1 month ago

“5 stars⭐. Checked.com.au saved the day. So quick, helpful and responsive. Don't waste your time like I did using other companies who drag their feet and who you can't communicate with.”

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Posted 5 months ago

“I tried to get a police check on someone anonymously and didnt realise I would need their passport details. Got refunded straight away, excellent customer service.”

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Posted 5 months ago

“Excellent, received my certificate in a couple of days, and that despite having a question about one of my answers.”

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Posted 6 months ago

“Fast services”

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Posted 6 months ago

“Ryan T was quick to provide the correct details. Keep it up! Marie”

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Posted 7 months ago

“"I had a fantastic experience with the Customer Success Team, specifically Jett and Reilly. I was initially confused about the correct type of police check needed for my citizenship application, and they quickly clarified that I required a federal police check, not just a standard police check. They were incredibly helpful and, to my surprise and delight, immediately processed a full refund of my payment. Their prompt and accurate assistance saved me a lot of time and potential frustration. I'm very grateful for their excellent service. 5 stars!"”

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Posted 8 months ago

“La gente de atención al cliente fue muy amable y rápida ayudándome con lo que necesitaba”

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Posted 10 months ago

“My sincere apologies. I don’t know all the name names of the people that was so very helpful. One of the names is Liam. Communication between us was very smooth and effective. Everything I required was done promptly and helpful. Thank you so much for the outstanding service and your kindness. Kind regards, Janette Bradfield.”

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Posted 11 months ago

“Fantastic turn around time. I was pressed for this check as I needed it for work Monday (it's Friday 2.26pm). I paid for the express service and received my police check at 2.38. Thanks Jason and Reilly for your assistance :)”

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Posted 11 months ago

“Oliver rang me back in a timely manner, was pleasant and exceeded my expectations for the call. He listened well, progressed the issue and got a police check result within moments. It was it was extremely helpful to speak with him, and his confidence in the process, reviews and other problems/resolutions made me happy to have spoken with him in person. Online chat, when people are multi-tasking, is inefficient and inspires little confidence. It’s a problem for checked to address: trying to limit customers to online chat damages confidence in checked and its processes. You’ve asked your staff to divide their time between different tasks, and it shows. It damages confidence in checked’s capabilities and customer service. Thank you Oliver - have a lovely week.”

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Posted 1 year ago

“Fast service, so easy to use! Help if you need it!”

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Posted 1 year ago

“Great service by everyone involved in the processing. Luc, Isabella and Tino were very prompt in doing their parts in the processing. Paid $75.00 for the service, and it is fully worth it. There is also a AFP online site which says a processing time of 15 days. for a fee of $55.00. My application was processed within 24 hours.”

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Posted 1 year ago

“5 Starts = Great service Excellent service from checked support team.”

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Posted 1 year ago

“Quick response and solved my problem within no time”

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Posted 1 year ago

“I applied for a National Police Check via the Checked.com.au website. The website is easy to use, and the price is very reasonable indeed. Because I use an e-passport, I was unsure about some of the details I had to upload. As a retired person this can become a nightmare - but the Customer Success Team contacted me within minutes and notwithstanding the 30 minutes or so this required, they remained patient, courteous and focused and talked me through the process, to the end. The initial responder and the other team members, named Luc, Liam, Jett provided the best customer service I have experienced ever - without exception. A very impressive team delivering a quality outcome. Highly recommended!”

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Posted 2 years ago

“A great team to work with. I have received prompt and professional service every time. 😃”

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Posted 2 years ago

Checked.com.au is rated 4.8 based on 462 reviews