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Chemical Planet Reviews

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend Chemical Planet

Company Reviews

Product Reviews

4.7

Based on 1,225 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Chemical Planet:

Market leader Research Chemistry UK is BACK as Chemical Planet

Currently the most progressive research chemical supply company, we are striving to become Number 1 In the research chemical field once again. Having been involved in the research chemical industry since 2010 as Research Chemistry UK we have researched and refined our suppliers and our chemicals. We have listened to huge amounts of customer feedback, and are now confident enough to guarantee that you will only ever receive the finest service and products available.

Visit Website

Email:

supportdesk@teebaytrading.eu

Location:

Unit 42
3602AR

Chemical Planet 5 star review on 16th August 2022

Chemical Planet 5 star review on 16th July 2022

Chemical Planet 5 star review on 28th June 2022

Miss Michaela J

Chemical Planet 5 star review on 23rd May 2022

Chemical Planet 5 star review on 25th April 2022

Chemical Planet 5 star review on 25th April 2022

Chemical Planet 5 star review on 6th April 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took away the tracked shipping option and I never received the product. After asking them what happened they told me that I should have just chosen the tracked option, despite that not being possible. The workers are unaware of what options are even available on the website. They told me to wait 28 working days after ordering the product to ask again. I was then asked to "meet in the middle" and pay another 25% of the order price AND shipping and to only receive 50% of my order. So in total, I waited two months for an order that never arrived and am now being asked to pay MORE money for LESS than I ordered. And there is STILL no tracked shipping available so I may still not get the order again after paying more. 150 euros wasted. Don't let them take your money.”

Posted 1 year ago

“Good Products however bad communications, issues with Shipping departments and hard to get a refund!”

Posted 1 year ago

“Je n'ai jamais reçu le produit”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service or delivery! I have forwarded your request to our shipping team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“sorry but i don't receive my last command”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with delivery! I have forwarded your request to our shipping department, so they could follow up on your order and review this case. Our support agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“Ordered but they never sent. Please avoid and save yourself money.”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service! I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“Didn't receive my last 3 orders. All went well until then. It's too bad Chemical plannet started scamming.. used to be all good”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service! We have a 9-year reputation and never intended to scam any of our customers. I have forwarded your request to our support team, so they can follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“Jamais reçu la commande”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service! I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“is no longer the same quality”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with the quality of our products! We're cooperating with top-rated manufacturers and always get top-rated feedback. I have forwarded your request to our product specialist, so they can review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your request! We appreciate your patience and understanding!

Posted 1 year ago

“I placed an order 28/11/2022 and it was not sent to me. They don't reply to my messages. I think they don't send anyone anymore, they just collect the money. €522.20”

Posted 1 year ago

“While the product range is excellent, I never received my latest order even though it had been a month since it was sent out”

Posted 1 year ago

“they are selling c liquid that is inactive… will never buy from them again”

Posted 1 year ago

“PostNL sent my research material to the wrong address and have just apoligised and told me nothing more, then chemical planet send me an email asking me to rate their service.Ive been robbed. No live chat .cant contact them”

Posted 1 year ago

“Ho comprato più volte e sperimentazione perfetta. Ho comprato funghi •4 0 effetti. Non siete una garanzia e non ho avuto rimborso.”

Posted 1 year ago

“my package didnt arrive”

Posted 1 year ago

“It's been over a month and I never received my order”

Posted 1 year ago

“Shipment was never sent. Emails never answered, horribly company”

Posted 1 year ago

“Client depuis pas mal de temps, rien à dire mais mes deux dernières commandes ne sont jamais arrivées, pour le re-ship avec option suivie, ne les croyez pas, ils vont vous demander de repayer 25% + 50% des frais d'envoi en vous disant que vous n'avez pas pris d'assurance, mais quelle assurance ?il n'y a pas l'option ;)et le track&trace veut dire suivi mais pas assuré lol, Ce cher D.M. ne me réponds plus parce qu'il est coincé derrière son incompétence à gérer le service client. Je perds 180€. Edit: Afin de pouvoir continuer vos recherches n'achetez plus vos produits en Hollande car une décision Européenne a renforcé les contrôles avec la coopération douanière Franco-Hollandaise.”

Posted 1 year ago

“Clients depuis plusieurs années...très déçu aujourd'hui.. commande incomplète et refus de renvoyer une commande jamais arrivé.. plus en confiance je stoppé la collaboration”

Posted 1 year ago

“5F-MDMB-2201 out off stock”

Posted 1 year ago

“I've never recieved my order..”

Posted 1 year ago

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Chemical Planet is rated 4.7 based on 1,225 reviews