Chemical Planet Reviews

Name: Chemical Planet
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend Chemical Planet

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Chemical Planet:

Market leader Research Chemistry UK is BACK as Chemical Planet

Currently the most progressive research chemical supply company, we are striving to become Number 1 In the research chemical field once again. Having been involved in the research chemical industry since 2010 as Research Chemistry UK we have researched and refined our suppliers and our chemicals. We have listened to huge amounts of customer feedback, and are now confident enough to guarantee that you will only ever receive the finest service and products available.

Visit Website

Email:

supportdesk@teebaytrading.eu

Location:

Unit 42
3602AR

Chemical Planet 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

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“Amazing range of products to pick from! Always discreet and fast delivery. High quality products. Been a customer for years and will be for more to come! Any issues always easily fixed with the customer service team. Best RC vendor out there!”

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Posted 10 months ago

“Voor mij is Chemical Planet de nummer 1 leverancier van chemicaliën die constant hoge kwaliteit levert met snelle service. Ze zijn ook erg flexibel in hun aangepaste service mogelijkheden. Een echte aanrader!”

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Posted 1 year ago

“very good experience. excellent quality and excellent seller-client communication. Fast deliveries and always in accordance with the order placed. I highly recommend it.”

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Posted 1 year ago

“This is the second time placing an order through Chemical Planet. I've been very happy both times. The orders get dispatched very quickly and discreetly. The products are always of great quality. The customer service is fantastic, very quick response time to any queries. I've recommended the website to a few acquaintances and will continue to do so. 5 stars!”

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Posted 1 year ago

“They took away the tracked shipping option and I never received the product. After asking them what happened they told me that I should have just chosen the tracked option, despite that not being possible. The workers are unaware of what options are even available on the website. They told me to wait 28 working days after ordering the product to ask again. I was then asked to "meet in the middle" and pay another 25% of the order price AND shipping and to only receive 50% of my order. So in total, I waited two months for an order that never arrived and am now being asked to pay MORE money for LESS than I ordered. And there is STILL no tracked shipping available so I may still not get the order again after paying more. 150 euros wasted. Don't let them take your money.”

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Posted 1 year ago

“Good Products however bad communications, issues with Shipping departments and hard to get a refund!”

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Posted 1 year ago

“Hugh quality ALL. SWalews, storage mad other departments. Very fast delivery. So...I'm here a customer since 2017, and I'm not changing it. Always the best prices. Support almost 24/7. And in a couple of disputes because it happened they sanded the wrong items, not that my dispute was solved in 24 hours, but after sending the correct items (in 24 hours), I was informed that I don't need to return the wrong items. No. They just, mail to me: "Keep them as a gift, and happy research and your work. For me, the best of the best!!!”

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Posted 1 year ago

“Je n'ai jamais reçu le produit”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service or delivery! I have forwarded your request to our shipping team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Very helpful Company , always willing to do better :)”

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Posted 1 year ago

“sorry but i don't receive my last command”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with delivery! I have forwarded your request to our shipping department, so they could follow up on your order and review this case. Our support agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“C’est vraiment le top en produit livraison et pour contacter”

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Posted 1 year ago

“Ordered but they never sent. Please avoid and save yourself money.”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback! We're really sorry that you faced any unpleasant experience with our service! I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding!

Posted 1 year ago

“Always delivers quickly and accurately. The quality of the products have been on point.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“love it..............”

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Posted 1 year ago

“Friendly service and high quality chems. Had lots of orders, all came fast & the customer service was very helpful. Tons of great stuff for good price with reliability. Definitely recommend to anyone who seals in these waters no matter if doing research or just being an explorer. Hope they stay and proceed to expand their business. Ta-ta”

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Posted 1 year ago

“Chemical Planète est un site sérieux, les produits sont de qualité constante. En contrepartie, son équipe est très protocolaire sur la quantité maxi de commandes a ne pas dépasser. Mais bon, c'est pour nous assurer la réception. Je vous souhaite à tous de bonne fêtes et prospérité pour 2023”

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Posted 1 year ago

“impeccable, responsive and warm service... offers sound advice… great job…. Best regardz..”

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Posted 1 year ago

Chemical Planet is rated 4.7 based on 1,225 reviews