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Chemical Planet Reviews

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend Chemical Planet

Company Reviews

Product Reviews

4.7

Based on 1,225 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Chemical Planet:

Market leader Research Chemistry UK is BACK as Chemical Planet

Currently the most progressive research chemical supply company, we are striving to become Number 1 In the research chemical field once again. Having been involved in the research chemical industry since 2010 as Research Chemistry UK we have researched and refined our suppliers and our chemicals. We have listened to huge amounts of customer feedback, and are now confident enough to guarantee that you will only ever receive the finest service and products available.

Visit Website

Email:

supportdesk@teebaytrading.eu

Location:

Unit 42
3602AR

Chemical Planet 5 star review on 16th August 2022

Chemical Planet 5 star review on 16th July 2022

Chemical Planet 5 star review on 28th June 2022

Miss Michaela J

Chemical Planet 5 star review on 23rd May 2022

Chemical Planet 5 star review on 25th April 2022

Chemical Planet 5 star review on 25th April 2022

Chemical Planet 5 star review on 6th April 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing arrived. Don't order from Morocco. The worst postal service in the world.”

Posted 1 year ago

“au début , pas de soucis .. puis une commande de 80 eu qui n'est jamais arrivé , ensuite le produit demandé est disponible dans le pays à un certain nombre de grammes , puis ne l'est plus .. des commandes qui prennent parfois plus de temps que habituellement .. déçu , je suis obligé de changer de site . Le produit que je désire n'étant pas accessible . Dommage .. car celui-ci était de qualité .”

Posted 1 year ago

“We didn't receive everything we bought... There were some of the items missing :(”

Posted 1 year ago

“Great quality products for research chemicals however lately there have been problems with service”

Posted 1 year ago

“Payed 28/3/2022 and i didnt receive my package”

Posted 2 years ago

“i didn't get the item yet . it was shipped 23/3/22 so I put two stars becouse it was shipped with regular mail”

Posted 2 years ago

“I was very satisfied until these last orders. I no longer receive anything. I don’t know what’s changed, more surveillance on one side, or lack of honesty on the other?”

Posted 2 years ago

“The plastic bottle that contained liquid was broken, so a lot of liquid had already leaked out, but otherwise good site.”

Posted 2 years ago

“Délai de livraison trop long”

Posted 2 years ago

“I entered the postal address correctly, but they entered zip code incorrectly and the package was rejected. Now I have to wait for the package to return to its destination. I can be more than a month waiting. I will be patient”

Posted 2 years ago

“Update / Edit ---------------------- I've been buying from this store since the beggining of 2021 (all parcel were sent to Greece without problems). Since DPD replaced UPS, it's being a mess... --------------------------------------------- My initial order was placed on Dec 2021 the 10th, 2 weeks before last year's Christmas. Today, February the 26th, almost 3 months since my initial order the order status remains the same: In Transit. Nothing mentioned about customs or anything similar. 1) Initial Order timeline event list: --------------------------------------------- Ordered: 10 Dec 2021 Payment placed: 10 Dec 2021 Payment completed: 13 Dec 2021 I contacted to get information: 16 Dec 2021 Parcel shipped: 17 Dec 2021 Parcel still in Bulgaria: Since 24 Dec 2021: Text from the tracking delivery status event list: 24.12.2021 - Bulgaria (BG) - In transit. 17.12.2021 - EuropeanCity - In transit. 17.12.2021 - EuropeanCity - Received by DPD. --------------------------------------------- Email communication with the provider: --------------------------------------------- 5th of January 2022, from ChPlanet: "We are just kindly asking you to allow some more time for the tracker to be updated since there were a lot of days off due to the Christmas and New Year celebrations. In case the package does not arrive in the nearest future, please get back to us via email, and we will start a lost claim immediately, furthermore, you won't need to wait till DPD complete the investigation, we will issue a full re-ship free of charge for you with no further delay." -------------------------------------------------------------- And the company did provide a full re-ship free of charge. But with no further delay? #NOT --------------------------------------------- 2) Reship Order timeline event list --------------------------------------------- Ordered: 17 Jan 2022 Parcel shipped: 18 Jan 2022 Parcel still in Austria: Since 24 Jan 2022: Text from the tracking delivery status event list: 24.01.2022 - Austria (AT) - In transit. 22.01.2022 - EuropeanCity - In transit. 18.01.2022 - EuropeanCity - Received by DPD. --------------------------------------------- Email communication with the provider: --------------------------------------------- 14th of February 2022, from ChPlanet: "As far as I can see from the tracking - your package has been located in ****** (Austria) - where they have a customs center. Please, advise, have you made sure that all of the products are not restricted in your country and their status is legal there? If the package got stuck in the customs for a second time - there's a high risk it could have been seized. I will close this ticket for now, but if you need any further assistance please don't hesitate to contact us by replying directly to this message and we'll be happy to assist you further" DPD or the provider never mentioned that the order got stuck in the customs, and if it did, I suppose it's not stuck in Greece. It's Bulgaria and Austria. Overall, the company is willing to help and provide a solution, after a lot of complaints, normally, they close the ticket just like that. What they do not understand is that DPD is a really fail and they should ship / reship their parcels with another provider.”

Posted 2 years ago

“Corrieri troppo lenti con ritardi assurdi”

Posted 2 years ago

Hi Giovanni, Thanks for reaching out! We appreciate your feedback! As far as I can see your order was shipped on December, 9-th. DPD typically takes 5-10 business days, but sometimes may take longer especially now due to the upcoming holidays. DPD along with other postal services is always overloaded during this period. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current pandemic situation that caused a lot of unexpected delays. We can not speed up this process, since we're not the shipping company - we are their clients as well and use their service since they proved to be one of the safest shipping methods. Returning to the tracking updates - we'd highly recommend allowing it some more time. If you do not receive it by Dec, 22-nd - we'll definitely get you taken care of.DPD is an insured shipping method and is fully covered by a re-ship policy. Nevertheless, we are sure that you'll receive your package by that time and will be happy with our products! Best regards, Chemical Planet Customer Support Team

Posted 2 years ago

“It was my first order and I never received the goods I had ordered. I was looking forward to it and I'm pretty disappointed. My order dates from the 21st August and its now the 11th October. I did choose the cheapest shipping method.”

Posted 2 years ago

Hi Wim, Thanks for your feedback! We're really sorry that your package is still not with you! We highly recommend our clients ordering via insured and at least trackable shipping methods like DPD or Post NL Track & Trace. As far as I can see, you ordered via Regular Airmail Untracked. You might have noticed that we put a warning for our clients on the website that this method is risky and with possible long delays. However, this is the most affordable shipping method and some of the clients still prefer it to others. Our customer support would be happy to advise you and offer a solution. Please, do not hesitate to contact us if you face any issues or would like to get any information you might be interested in. Our agent just has e-mailed you with the details. We'll be looking forward to your reply! Best regards, Chemical Planet Customer Support Team

Posted 2 years ago

“Received 2g of chalk gor 55€, litteraly chalk!!!!”

Posted 2 years ago

Hi there, Thanks for your feedback! We really appreciate it! We're sorry that you have faced any bad experience in ordering from us. We'd like to ensure you that all of our products are high quality and show good purity according to the H-NMR results. If you have any doubts regarding the products received - we'll be happy to receive any details and find a solution for you. Our agent just contacted you via e-mail. We'll be loking forward to your reply! Best Regards, Chemical Planet Customer Support Team

Posted 2 years ago

“3 times received an item that I did not order instead of ordered, poor response to the last query to solve again 3rd time in a row wrong order.”

Posted 2 years ago

“i ordered 250 tabs for research and received 145 which is unacceptable. i was with a company who always over-delivered and 250 became over 300.also the so-called free gift must have been given to the simpleton counting the tabs, so what I suggest is this. send me my 100 plus that is on the lamb and you can keep the free gift it's hard enough to get my order never mind a free gift. thank you and i receved my order via dpd intact so I would be greatful if you could use them again post haste thank you tho i don't expect feeback”

Posted 2 years ago

“The sends are not discreet 3 command. 1 not received. Ah by the price these all that is good”

Posted 3 years ago

Good day, Damien! It is very unfortunate that you have experienced issues with your order. We are trying to get in touch with you for 2 days to solve fix this situation. Please get back to us here, through email or chat. We are available 24\5 (Mon-Fri) and morning - late night on weekends.

Posted 3 years ago

Chemical Planet is rated 4.7 based on 1,225 reviews