Chendom Reviews

Name: Chendom
Rating: 3.88

3.9 Rating 253 Reviews

70 %

of reviewers recommend Chendom

Company Reviews

Product Reviews

325

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Phone:

0793544033

Email:

support@chendom.com

Location:

150 Mountain Ave, Hackettstown, NJ 07840
07840

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PURCHASE anything from this company. The one star is only because they contacted me via email to inform that product would be late with some lengthy excuse that made no sense...but they did inform me. When the necklace did arrive the pendant was smeared and illegible. I was so unhappy as I waited over 2 months for the product to arrive. I will add a pic later to show the poor craftsmanship. Oh wait there was NO Craftsmanship. Very very poor...save your $$$”

Helpful Report

Posted 3 years ago

“The customer service ain't worth nothing. They don't do what you say. I will not buy from this store never again bad products and they don't stand behind them. Could never get them to call me. They refused to call. I begged them to call me.”

Helpful Report

Posted 3 years ago

“I received a necklace that I couldn't read the writing asked for a replacement or a refund they won't answer my text or email. They don't have good customer service. They want to send me a 10% refund and that's not acceptable. BRENDA Don't buy from this company. They take your money and won't do what the say on site.”

Helpful Report

Posted 3 years ago

“I ordered a necklace a week ago for my Son's birthday online. I received a message back saying they will e-mail me before shipping my item. My item till this day hasn't been shipped I've contacted Chendom by email several times even called them by phone several times. This company doesn't answer calls or emails. So if you have a problem your pretty much screwed. Can a real person from Chandon contact me and let me know where my item at? CD# 13721 is my order”

Helpful Report

Posted 4 years ago

Hi Devin, Thank you for your feedback. We are so sorry when receiving the information that you still do not receive your item. If you need any further information about your order, please feel free to contact us via our support email: support@chendom.com. We will check and provide you the best support as well as we can. Looking forward to hearing from you soon. Sincerely, Chendom Support Team.

Posted 4 years ago

“Product was beautiful BUT it arrived late and the engraving was wrong. It was a bday gift for our 7 yr old son. Couldn't send back bc he knew it was for him and was so excited to get his bday gift finally. Wouldn't order again from this company”

Helpful Report

Posted 4 years ago

Hi Rich, Thank you for your feedback. We are so sorry when hearing that you are not satisfied with your item. If you have any complaints about your product. Please take time to send us the photo of your item to our support email: support@chendom.com. We will check and consider to solve your problem. Looking forward to hearing from you soon. Sincerely, Chendom Support Team.

Posted 4 years ago

“Lettering was much smaller than I expected . Unable to read without a magnification . Delivery was very slow. Will not order again.”

Helpful Report

Posted 4 years ago

Hi Hashem, Thank you for your feedback. We are so sorry when hearing that you are not satisfied with your item. If you have any complaints about your product. Please take time to send us the photo of your item to our support email: support@chendom.com. We will check and consider to solve your problem. Looking forward to hearing from you soon. Sincerely, Chendom Support Team.

Posted 4 years ago

“I ordered the pendent of the mother elephant with a baby elephant laying in its trunk with sunflowers up at the top. All you could see were the flowers, the mom and baby elephant were so faded you couldn't make them out without a magnifying glass. I ordered it for a co worker who was retiring, unfortunately she changed her last day and the pendent got here the day before she left so I had to give it to her like that. It was actually embarrassing to give something like that to her. I had to keep apologizing for it. I didn't have time to get something else and it was already engraved on the back for her. What in the HECK happened to it, why was it so faded you couldn't tell there was anything on it but yellow flowers? Sorry now I didn't take a picture but figured it wouldn't show because of the glare. Extremely disappointed, absolute junk!”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for your feedback. We are so sorry when hearing that you are not satisfied with your item. If you have any complaints about your product. Please take time to send us the photo of your item to our support email: support@chendom.com. We will check and consider to solve your problem. Looking forward to hearing from you soon. Sincerely, Chendom Support Team.

Posted 4 years ago

“Engraving is so small that it can't be read without using a magnifier”

Helpful Report

Posted 4 years ago

Hi Diane, thank you for your feedback. We are so sorry when hearing that you were not satisfied with your necklace. However, we would like to let you know that because the circle pendant has dimension 23.5mm x 23.5mm and the engraving text you add is quite long, we need to fix the size of words to be fit the circle pendant. There will be no space for your engraving text if the word format is large. Hope you can understand this matter. If you need any further information, please email to support@chendom.com. We always ensure reply all emails within 24 working hours. Sincerely, Chendom Support Team.

Posted 4 years ago

“Engraving is so small it's unreadable. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Diane, thank you for your feedback. We are so sorry when hearing that you were not satisfied with your necklace. We would like to let you know that because the dimension of circle pendant is 23.5mm x 23.5mm and the engraving text you gave us is quite long, the engraving text would be smaller to fit the circle. Hope you can understand this matter. Good health and happiness all your day, Diane! Chendom Support Team.

Posted 4 years ago

“Never received the purchase No one will contact me. Wrote letter. Trying to get the bank to return my money.”

Helpful Report

Posted 4 years ago

Hi Robert, thank you for your feedback. We would like to let you know that we used to use the contact number to contact with our customers. However, after a long time dealing problem via phone, we realized that it will be better if we deal all problems via email because we can attach images to explain carefully with customers. Hope you can understand this matter. If you need any assistance or have any complaints, please send email to support@chendom.com, we always ensure to reply and support within 24 working hours. Good health and happiness all your day, Robert! Chendom Support Team.

Posted 4 years ago

“this place sales junk do not buy from them its a scam JUNK IS ALL YOU WILL GET”

Helpful Report

Posted 4 years ago

Hi Deanna, Thanks for your feedback. Because the dimension of the necklace pendant is small ( it's just 24mmx24mm), so we have to make the art smaller to fit the pendant. Therefore, it's a bit difficult to read the letters on it. Hope you will understand for that. Actually, we clearly stated the dimension on our site for your consideration. We would greatly appreciate your kind understanding and sympathy with us in this matter. Take care and best wishes! Chendom Support Team

Posted 4 years ago

“I emailed they 5 times for label return and refund. The necklace chain is not as in description and the stone is big and cheap looking. The card stock placed in box has perforations. They keep arguing with me, stead of providing quality customer care”

Helpful Report

Posted 4 years ago

Hi Janel, Thanks so much for your feedback. Actually, we did responded your emails and still waiting for your photos showing the product mistake to resolve the problem for you. We're trying our best to support you to solve it as soon as possible. However, you still hasn't sent us any photo regardless our explainations. We really need the proof photos to examine with our factory. Hope you understand for our policy. Please kindly reply our support email with the photos. We'll issue your case immediately with that. Look forward to hearing from you soon. Warmest regards, Chendom Support Team

Posted 4 years ago

“I ordered the 18k gold pendant and I got the other fake one. They won’t respond at all. Don’t order from this site!!!!!”

Helpful Report

Posted 4 years ago

Hi Rennette, Thanks for your feedback. Actually, we did not received your email. We always try our best to support the customer to solve the problem with their orders. Please kindly email us via Chendom@support.com and let us know your problem. We will resolve it for you in our best capacity. We have never received this kind of feedback about this product before. Best regards, Chendom Support Team

Posted 4 years ago

“Horrible customer service from start to finish. There’s limits on the time frame that you can change your order. I contacted them within that time and they did not honor any changes. There’s also a limit on time frame for returns, and they did not return any emails within that time frame. There’s no number to call. The support was super negative and the products were cheaply made. Really disappointed with this.”

Helpful Report

Posted 4 years ago

“First off I have emailed these people several times. I received nothing back. I have no tracking numbers nothing. No number to call to talk to anyone. They will not respond to me at all. There quick to take your money.”

Helpful Report

Posted 4 years ago

Hi Casey. Thank you for your feedback. We have to let you know that we just received your two emails, and the first one on Wednesday and the second one on Thursday, we replied your first one on Thursday. Because we have had a ton of emails to handle, we do apologize for replying your mail late. We also got your reply that you received your package, we were ecstatically happy for that. Hope we can bring a variety of our products to you in the nearest future. Best regards!

Posted 4 years ago

“I have sent multiple emails to this company. They say the message you back and send “confirmation of address ect ect” but they don’t. I haven’t received any of what they “say they did”. They also say that I returned the item from Beaumont..which I didn’t. My address is in Lumberton so how is that possible? I need a WORKING number which they will NOT provide. This is a disaster. I keep having to leave reviews as they will not communicate any other way. This is horrible horrible customer service!!!!!! I’m attaching the emails I have sent, being they are falsely saying I don’t respond to. I’ve responded to them yet they fail to fix problem..don’t order from this company unless you want a huge runaround, lies, and false promises. I want my money back!!! Keep your jewelry but give me my money back!!! As I read later, the jewelry is cheaply made anyway. Terrible business and customer service!!!!”

Helpful Report

Posted 4 years ago

Hi Stacey, We have sent you an email of address confirmation, and we also received your correct shipping address. We replied you that we changed your address and reship your package when it's sent back to us. We do not know the reason why you cannot receive our email. Anyway, we have to said you again that we changed your address, and please be patient and wait us, we will resent your package when it's sent back to us. And we also let you know that due to the wrong shipping address that you left on our system, it occurred the fact that your package was returned to sender. Hope you can understand and cooperate with us. Best wishes!

Posted 4 years ago

“Still have yet to receive my order. The company said I only emailed them once..a lie..they say around a 5 day delivery time..another lie...I wish I had never ordered from this company as they don’t keep their word. I’ve been waiting over a month for this “gift” I was giving; the occasion I bought it for has come and gone. I told her the gift would be here in a day or so but this company made this a lie too, don’t order from this company unless you want the run around, no working number, and empty promises”

Helpful Report

Posted 4 years ago

Hi Stacey, Thank you for your feedback. Actually, after receiving your email dated Mar 14, we responded the day after that we received the information saying your package was returned to Sender Processed on March 1st, 2021. It's maybe because of the wrong shipping address. We waited for your confirmation of shipping address and also said that when your package is returned to our warehouse, we will reship it for you. We even sent the reminder for that email, but still haven't received your reply. Please kindly reply us at support@chendom.com. We'll issue the problem for you. Thank you and best wishes, Chendom Support team

Posted 4 years ago

“I mecer received my item, they charged me for express delivery and said ship within 5 days yet it wasnt even shipped for 8 days after i complained. Never refunded shipping or necklace price. Complete scam. Avoid this site there are better site that dont lie about their location and actually send a tracking number without having to complain! Only email i received after purchase was TY about 5 days later.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@chendom.com. We will examine it carefully. Looking forward to hearing from you. Thank you so much!

Posted 4 years ago

“I ordered a necklace and never received. I have tried and tried to get someone to help take care of this and NONE of my emails or reviews have been answered so looks like I’m out 60.00!!!! Very disappointed, to say the least. I would save my money and time and NOT order from them. And btw, they have no working number to address their issues”

Helpful Report

Posted 4 years ago

Hi Stacey, We have checked your order carefully and we have seen that you just sent us one email and we also replied your email but we did not get your response. We updated the latest information of your order on email. Please check your mail and response us when you get it. If you need any assistance, please contact us via email. We are always happy to support you. Best wishes.

Posted 4 years ago

“Their products are incredibly low quality for the price and their customer service is no help at all, I wouldn't buy from them unless you simply like throwing away money.”

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Posted 4 years ago

Hi Jay, Thank you for your feedback. Actually, you received this package over 15 days and get back here to complain us that your necklace were broken within a week of purchase. We are so sorry but we can't be sure that why the necklace were broken. Our policy note clearly that "We cannot accept customer's returns or exchanges if any product has worn over 10 days from the date your package is delivered." Hope you understand that we can't support in that situation. Anyways, we've never received any kind of this problem' s feedback from our customer about this matter before. We always try our best to improve our product quality day by day. Take care and best wishes!

Posted 4 years ago

Chendom is rated 3.9 based on 253 reviews