Chendom Reviews

Name: Chendom
Rating: 3.88

3.9 Rating 253 Reviews

70 %

of reviewers recommend Chendom

Company Reviews

Product Reviews

325

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Phone:

0793544033

Email:

support@chendom.com

Location:

150 Mountain Ave, Hackettstown, NJ 07840
07840

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad product even worst customer service.I will tell everyone I know about this company.I have never dealt with such incompetent people.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@batenstore.com. We will examine it carefully. Thank you so much!

Posted 4 years ago

“Bad product and poor support service after purchase. The engraving on the necklaces was unreadable and they will not respond to emails. No phone number to call. DON'T buy anything from them..”

Helpful Report

Posted 4 years ago

Thank you for your feedback for our store. Because your order is the pendant is small and you chose the text so many characters, we need to adjust the size of word to fit on the pendant. Hope you can understand we process the necklace on your demand at a reasonable price for you. We checked your order and if you have any problems with the product you received, please contact to email support@chendom.com to be supported. We will work hard to improve our product quality day by day. Take care and best wishes!

Posted 4 years ago

“I would actually give this company zero stars. They are the worst company I have ever dealt with. They refuse to respond to any questions or comments you have and send you poor quality items that don't match what you ordered. I will never order from this company again. I've had to fight tooth and nail to get my money and was only issued a credit. I encourage to be careful shopping here.”

Helpful Report

Posted 4 years ago

Hi Anonymous Thank you for your feedback, We could not find any orders with your order number or email from Zologifts store. PLease contact us via support@zologifts.com if you have any problems with our store. We will check and solve for you. Best regards,

Posted 4 years ago

“I was shipped a necklace. It was defective, and a portion of the engraving unreadable. I have tried numerous times to contact this company via their support email. You NEVER receive a reply. There is no phone number. I had the same experience when I was attempting to confirm the order would be shipped by xmas. It was not. I have asked for either a refund or a replacement of my order. I will now dispute the charge because I cannot get the company to respond. Very difficult experience.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. We sincerely apologize for any inconvenience caused for you. We received your email and responsed it immediately. Please check your inbox and reply me as soon as possible. We will solve this problem for you. Please don't worry. Looking forward to hearing from you. Stay safe and best wishes!

Posted 4 years ago

“Have only received a confirmation, I’ve tried to email and call. My money is out of my account but no shipping information. Ordered for a gift, need to know when I can expect or if it’s not going to ship, get a refund!”

Helpful Report

Posted 4 years ago

Thanks for your review. We sincerely apologize for any inconvenience caused. Could you give me some information about your order and send it us via support@chendom.com to be supported. We will work hard to improve our product quality day by day. Take care and best wishes!

Posted 4 years ago

“i order 2 items from this place, a necklace and bracelet. i only received the necklace. i have now emailed and messaged them 5 times with no response yet. half my order wasnt even shipped, and i am asking for the item or a refund.....will NOT do business here again, as i feel now i need to contact my bank for a dispute unless this place gets back to me :(”

Helpful Report

Posted 4 years ago

Hi Robert! We do sincerely apologize for your waiting. Please don't worry, we are checking with our company carefully about your order. We will respond to you immediately via private email. We hope you can understand and sympathize with us :((! Thank you so much.

Posted 4 years ago

“I have emailed several times trying to check on an order#.. I tried several times to check on the progress my order at your website but it keeps saying no such order even though I have the confirmation and and have verified that it was taken out of my bank acct. I would love for a return call regarding order CD#7025”

Helpful Report

Posted 4 years ago

Hi Lacy! Hi Spencer, Thanks for your review. We sincerely apologize for your keeping waiting.We contacted and responsed to your problem via email. Hope you understand for us! Please check your email.

Posted 4 years ago

“Turtle Galaxy necklace Very poor quality - especially the chain. The 100% Happiness guarantee is worthless - they only refund for damaged goods. Buyer Beware! No Country of Origin shown but they claim their products are "made in America by working moms". Perhaps engraved products are personalized in America but not the actual product. The box, however, is clearly marked Box Made in America.”

Helpful Report

Posted 4 years ago

Thanks for your review. We make sure that our product was made in the USA. And we tried to process at a reasonable price for you. About the policy refund, our policy is to offer 100% refund only for defective/broken products. But the necklace you receive has no errors in design. We do sincerely apologize for any inconvenience. Thank to your feedback, we can improve our product better in the future. Best wishes!

Posted 4 years ago

“I have tried twice to email your company to request confirmation that ORDER CD#5954 has shipped and will arrive by Christmas. There is never a reply to my emails. There is no phone number. PLEASE REPLY and confirm shipping. I will otherwise dispute the charge to my credit card and have it removed. Thank you.”

Helpful Report

Posted 4 years ago

Hi Elizabeth. We sincerely apologize for any inconvenience caused. We checked your order carefully. We contacted and responded to your problem via email. Hope you understand for us!

Posted 4 years ago

“I have received my product and it is not what I ordered at all. I have sent two emails and I have yet to get response from you! I want to return my item and get my money back!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. We sincerely apologize for any inconvenience caused to you. We received your email and responded it immediately. Please check your inbox and reply to me as soon as possible. We will solve this problem for you. Please don't worry. Looking forward to hearing from you. Stay safe and best wishes!

Posted 4 years ago

“In reference to order CD3222, I have tried to notify you that the wrong item was sent to me. I still need the Cane Corso V2 Bangle braclet (silver) that I ordered on 30 Nov. If I do not hear back I will contact my credit company and file a dispute regarding not receiving the item I purchased.”

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Posted 4 years ago

“WHERE IS MY ORDER????#3422”

Helpful Report

Posted 4 years ago

We checked your order.We would like to let you know that your order has been completed and shipped out. You will receive it today. Your tracking number of USPS is 9400111202555891951385. Please don't worry. Here is your tracking link:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111202555891951385. Thank you and hope you will receive it soon.

Posted 4 years ago

“I have emailed trying to figure out about an order i placed to see if it was going to arrive before christmas. I am a very patient person and understanding just would love to hear what the solution is. Want to change my rating”

Helpful Report

Posted 4 years ago

Thanks for your feedback! We checked your order now is on its way to your adderess. Here is your tracking number:9400111202555877749258.The tracking link for your update:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111202555877749258. We signed up your email on the website to get updated. When new tracking activity is available, you'll get notifications. Please don’t worry you will receive package soon.

Posted 4 years ago

“There is no support. Support begins with a way to make contact and replying. Chendom Store does neither. Nowhere on their website does a contact phone number appear. Chendom Store does not reply to e-mails sent to them. I have tried to no avail. I made a purchase recently and since then Chendom Store has disappeared. There's been zero communication from Chendom Store. Are they hiding something ? Doing something illegal ? How does Chendom Store expect to stay in business or be profitable if you don't have a phone number appear ANYWHERE ! ! !”

Helpful Report

Posted 4 years ago

Hi Martine, Thanks for your review. We sincerely apologize for any inconvenience caused. We checked all our email inboxes but we have not received any email from your email address. If we receive the email, we will response around 24 hours. We are so sorry we just use email to support our customer, we make sure that our company is legal, we always want to bring customers the most satisfaction, Hope you can understand for us just use email for contact if you have any problem let us know soon to solve for you. Thank you!

Posted 4 years ago

“Chendom charged my discover card for a gift I never received. They said they were having trouble with billing on that card. So I liked it so much I went back to charge it on a different card at a later date. But they went in and chrgd my discover card anyway. Still have not received refund or even acknowledgement. Very disappointed.”

Helpful Report

Posted 4 years ago

Chendom is rated 3.9 based on 253 reviews