“This is the 2nd time I have given food from Chesapeake Bay as a gift to my brother. He raved about all the dishes from the 1st time (back in June) and with what he just had for Thanksgiving. He is on a limited budget so I like sending him multiple meals. All food arrived in great condition (well frozen), with excellent instructions. Thank you!!”
“Their customer service is very attentive to your needs.They are a little pricey but you get what you pay for. Delivery is quick and efficient. The only problem I have had with damaged delivery was UPS's fault and the order was quickly rectified by Chesapeake with new product immediately sent out. No hassles which is rare to find today. I've been a customer for over twenty five years and will remain so.”
Hi Linda,
Thank you for sharing your experience and for being with us for over twenty-five years. We’re glad to hear the delivery was quick and that the damaged order was rectified promptly. We appreciate your understanding about pricing and your continued trust in us.
Warm regards,
Team Chesapeake Crab Cakes & More
“I got there catalog in the mail that I didn't ask for and when I called to be taken off of their mailing list they said they couldn't do it over the phone and I had to go on their website no I'm not going on your website and your prices are absolutely ludicrous”
“1st time ordering crab cakes:very good; could use a bit more seasoning. Fabulous quiche Lorraine. Stuffed mushrooms: mushrooms consistency like rubber. Stuffing bland. I ate half of one. The rest of the mushrooms were donated to wildlife in the back yard.”
“Package was recieved in good order, however, upon opening the package all the ice had melted and items were only cool or room tempurature. Not sure if we are going to eat these.”
I am sorry to hear that your delivery wasn't as expected, I do show it arrived on time. Someone from Customer Service will be reaching out to you as I see this the first we heard about it.
Best,
Team Chesapeake Bay Crab Cakes
“Ordered this item as a gift. Delivery was on time and recipient was pleased with safety and security of the packaging and more importantly quality and freshness of the product. I highly recommend”
“We have ordered before and were very pleased with the crab cakes. We are from Maryland, but live in Arizona now and miss those wonderful and delicious seafood items. We don't have to miss them anymore thanks to Chesapeake Crab Cakes and More. They are the best !!!!”
“The food tastes 5 stars, but almost all of the products have major problems: The cooking instructions are written in very very small letters that are difficult to read, making this a poor gift for the elderly or those with poor eyesight.
Please solve this problem.
Thank you”
Thank you so much for the feedback on the preparation labelling. We will certainly provide this information right to our Product Development team. We do also have all the preparation online for easy reference, and Customer Service is available to help. Again, thank you for the valuable feedback, we're so glad you love the food!
Team Mackenzie Limited
“The crab cake meal was delicious. However, my husband stated that the portion size was small for a 2 person meal. In our opinion, the 2 person meal is big enough for just 1 person. We each received just 1 crab cake each, which were delicious. But, if customers are ordering for 2 people, I suggest ordering the meal for 4 to feed 2 people.”
“NEVER RECEIVED THE PACKAGE TODAY AND THE APARTMENT BUILDING IS LOCKED AFTER 6PM SO EVERYTHING IS UP IN THE AIR RIGHT NOW. DON'T KNOW WHEN OR IF I WILL GET MY ORDER OR WHAT CONDITION IT IS GOING TO BE IN IF IT EVER ARRIVES.”
“We have purchased the Chesapeake Turkey Breast with Gravy Complete Dinner twice. This years shipment was delayed due to transportation issues while we were having unprecedented heat and the dinner arrived thawed. I reached out to customer support on Saturday afternoon and early on Sunday there was a plan in place to resend the dinner. The replacement dinner arrived on Wednesday and as expected frozen. We are excitedly awaiting the holidays to enjoy this fine meal with friends & family. Thank you Chesapeake Bay for your fine food and customer support.”
Thank you for the kind words and we're so glad it all worked out. That's what we're here for. Have a wonderful Thanksgiving!
Team Chesapeake Bay Crab Cakes
