“The food tastes 5 stars, but almost all of the products have major problems: The cooking instructions are written in very very small letters that are difficult to read, making this a poor gift for the elderly or those with poor eyesight.
Please solve this problem.
Thank you”
Thank you so much for the feedback on the preparation labelling. We will certainly provide this information right to our Product Development team. We do also have all the preparation online for easy reference, and Customer Service is available to help. Again, thank you for the valuable feedback, we're so glad you love the food!
Team Mackenzie Limited
Hi there,
Thanks for your feedback! We appreciate your honesty, and we're sorry to hear the size of the crab cakes didn't meet your expectations. We strive to provide great flavors and quality, and we’re constantly working to perfect our offerings.
We hope you'll give us another chance to impress you in the future!
Team Chesapeake Crab Cakes & More
“I got a respiratory something when I got the order and nothing has tasted right since. My biggest issue is the styrofoam cooler that I have to dispose of. I think I need to find a different way to buy my salmon. Your food is very good and the original salmon orders were delicious.”
“I'm rather surprised you've asked me for a review, as I had a difficult experience with you regarding the Clams Casino I ordered. They came with no ice & were spoiled. I called your Customer Support several times & was only offered a 20% discount on a future order, which I found deeply insufficient.
After writing you an angry email & contacting the Better Business Bureau, I was finally offered a refund.
While, I must say, the other item I ordered, the items I was sent by a family member & the items I sent him, were delicious, the above incident left (excuse pun) a really bad taste in my mouth.
I sincerely recommend that you revise your Customer Service policies to be more generous to your customers who are, after all, paying premium prices & expect better treatment from you.”
“For Christmas gifts to Corporate Customers:
1. The total cost with shipping is not reasonable
2. The volume of food to overall cost investment is not economical on large purchases
3. Actually my customers prefer products from the other company in Maryland”
“The crab cakes were unsatisfactory. The sprinkle of jumbo lump on top of a mediocre crab cake didnt make it taste any better. It had a freezer burn taste to it.”
“Of the two orders recently, one was great (Smith Island cake) but the other was good, just not great. The salmon was great and shrimp and grits bites were good. The crab cakes were not as good although they were certainly edible. Let me put it this way, the people who don't eat crab cakes much thought they were great but those who know the difference considered yours inferior. Sorry to say but good to know.”
“I ordered three items and one was excellent: the scallops. the other two : Swedish meatballs and Broccoli au Gratin were way too saucy and the sizes were too small for the price.”
