“Package was recieved in good order, however, upon opening the package all the ice had melted and items were only cool or room tempurature. Not sure if we are going to eat these.”
I am sorry to hear that your delivery wasn't as expected, I do show it arrived on time. Someone from Customer Service will be reaching out to you as I see this the first we heard about it.
Best,
Team Chesapeake Bay Crab Cakes
“NEVER RECEIVED THE PACKAGE TODAY AND THE APARTMENT BUILDING IS LOCKED AFTER 6PM SO EVERYTHING IS UP IN THE AIR RIGHT NOW. DON'T KNOW WHEN OR IF I WILL GET MY ORDER OR WHAT CONDITION IT IS GOING TO BE IN IF IT EVER ARRIVES.”
“Was not happy with the beans or carrots. Served them for Christmas dinner for 12 people and no one liked them. Consequently I have a box of them in the freezer which I will probably throw away.”
“I don't understand why the quality of the product decreased so badly. I've ordered from this company on several occasions and always received quality products. The latest delivery was not good. The crab cakes were full of filler and very little crab. I was not pleased. If the recipe has changed then I will not be ordering again.”
“I ordered a beef en croute for Christmas dinner. The package arrived fully frozen. I allowed 24 hour defrost in the refrigerator and then cooked it EXACTLY to the directions. The total time it was in the oven was 38 minutes- 20 minutes at 400 and then 18 minutes at 300. When I used the meat thermometer, it was already 170. I let it rest, and the meat was tender, but it was certainly not rare, or even medium rare.
I was very disappointed, and I doubt I will ever order from your company again.
Thank you.”
“Ordered two items for a Christmas gift and my friend only received one item. Packer had a job of putting 2 items in a box & didnt. Customer service stated out of stock by then & to refund $. Nothing from how to make it right besides a refund. It will be the one & only time I will order from u. I placed 2 different orders and u got 1 out of 2 right”
“We ordered "Six Perfect Crabcakes" a few years ago and loved them for their flavor and abundance of crab. Imagine our disappointment with our most recent order! Simply put, the cakes were heavier on filler than crab meat.”
“I was extremely disappointed in the ginger bread trees ...bought 2... $90. (they were so small you could barely eat them!!!.... ..then saw the supersized ones at cost for $15.... and the cookies were big enough to eat!.....disappointed.”
“A Yule log I had shipped to a friend for Christmas arrived damaged. He called and reported it but they would not reship to him. I had to be the one to report it. When I did 3 days later, I was told it would be reshipped. However, I then received an email saying that it was no longer in stock and I would receive credit for the item, which I did. But then I had to hurry with something else and PAID EXTRA TO EXPEDITE SHIPPING SO IT WOULD ARRIVE IN TIME FOR CHRISTMAS!
I'm not sure I will ever again order from here.”
“We sent the Strawberry, Rubarb, Apple pie to someone as a gift. They said it was not good. The crust was so thick a knife could barely cut it, and the pie was so sweet that they could not eat it. We bought the crab cakes, and they were just ok. Reported this to your customer service and they didn't seem to care. Offered a discount on next purchase, which won't happen.”
