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Bryght Labs - ChessUp Reviews

4.3 Rating 318 Reviews
81 %
of reviewers recommend Bryght Labs - ChessUp
4.3
Based on 318 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 72%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
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Bryght Labs - ChessUp 5 star review on 27th June 2023
Jennifer Ebersold
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 4 star review on 10th December 2022
Erwin Liwanag
Bryght Labs - ChessUp 5 star review on 2nd December 2022
Adam Kenney
4
Anonymous
Anonymous  // 01/01/2019
Didnt know id have to buy a whole new phone to use the app for my chessboard. Please make the app compatible with software that was present when the pre orders were up. Doesnt make sense to make the app only work with the newest software.
Helpful Report
Posted 2 years ago
Hi Joshua, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!
Posted 2 years ago
My review will be in two separate parts, the board and the app. The board (5/5): It is amazing. The board alone would be more than 5/5 stars. It has re-ignited my love for chess and I'm having an absolute blast playing with it. The touch detection is top tier and it feels extremely satisfying to touch a piece and have the squares light up. The onboard AI is also generally pretty fast and it just feels really good. Again, I absolutely love this chess board and I show it to everyone who comes over whether they want to see it or not. The App (1/5): Bluntly, the app is hot garbage. It's clear that they didn't have time to put much work into it yet (which I don't blame them for). The battery indicator just picks a random percentage every time you start the app to show. There is a game I started from app the day I got the board that I am unable to end or forfeit so it just stays there. Sometimes when I start a game on the app the AI doesn't do their move and the game never really starts. The only feature available currently in the app is setting up and starting a game, but that only works about 50% of the time for me so I just do it directly on the board instead. I really wish I could give this 5 stars, and I'm extremely hopeful they will fix the issues with the app, but for now I am very conflicted between loving the board and feeling frustrated that I can't use all of the settings because the app doesn't work.
Helpful Report
Posted 2 years ago
Hi Daniel, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!
Posted 2 years ago
I still don't understand what colour I must use from a low to a high rating on your chess computer Is a low rating: green and a high rating: blue? P. Jansen - the Netherlands E mail: eurosys@telfort.nl
Helpful Report
Posted 2 years ago
Hi there! When you start a game using the app and adjust the assistance level, the meaning of each color is displayed. You can also take a look at this help article that goes over all colors at all assistance levels: https://bryghtlabs.helpscoutdocs.com/article/66-ai-assistance If you need any further assistance please contact us info@bryghtlabs.com Thanks!
Posted 2 years ago
I think the chess set is amazing. I love the piece recognition and the colorful squares. The only complaint I have is that I assumed it was shelf ready. The main reason I bought it is a learning tool however there are no lessons as of yet and no opening book. Also I thought I would be able to play on chess.com which I can't at the moment and I have trouble connecting to Lichess. I'm also not a very good player but I should be able to be 100 setting on the app however I lose every time. I suggest you check to ensure that it is set up for the proper ratings.
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Posted 2 years ago
The board is great, minor issues with registering touches that aren't happening, but recalibrating (though an inconvenience because you have to clear the board and set back up) seems to fix those issues. I do wish that higher levels could be chosen without the app since the app is so buggy. Speaking of the app, it crashes when I try to load the game, it doesn't retrieve games played on the board that weren't initiated through the app, and if I do start a game in the app to play against AI, it crashes about half of the time. Not to mention there are a lot of features that were advertised that aren't part of the app/board yet. Add those features and fix the app and I will recommend this board to everyone I know, but as it currently stands I would recommend that people hold on to their money and hope that the issues are fixed and promised features added.
Helpful Report
Posted 2 years ago
Can't run the app on my phone or PC, so can't use my product. Not a bug. Hardware is too old, I guess. Family is pretty dissappointed.
Helpful Report
Posted 2 years ago
Crashes every couple of games.
Helpful Report
Posted 2 years ago
Bryght Labs - ChessUp is rated 4.3 based on 318 reviews