Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the overall cabinet I bought but was a bit disappointed when the box came and had made in China all over it, I thought for the price we was paying we was getting good quality made in uk furniture, not cheap stuff bought from China.”

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Posted 8 years ago

“Beautiful piece of furniture....when it eventually arrived! I live in central Scotland and delivery lead time was really slow. ..could have been more communication from vendor but overall a happy customer”

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Posted 8 years ago

“Super fast delivery Easy ordering Item looked exactly like picture - not company's fault but wish I'd bought them a bit bigger but they look very expensive for what I paid for them”

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Posted 8 years ago

“Very substantial piece of furniture and it looks good.”

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Posted 8 years ago

“good product good price”

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Posted 8 years ago

“Product is solid and looks well made.”

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Posted 8 years ago

“very pleased with the wine tables, very well made and is ideal for our requirements. The first one was delivered very quickly but unfortunately the second one was out of stock so their was a bit of confusion about the delivery date, but once it arrived we were very happy with the product.”

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Posted 8 years ago

“Extra large oak sideboard delivered quickly and at a good price, Delivery guys unpacked and removed packaging, and sited item where required. Only issue was one sticky drawer which was resolved by switching drawers around.”

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Posted 8 years ago

“Fast delivery and well packaged! Inside of bookcase looks a bit poorly made with joint holes and more care over painting would make it better quality.”

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Posted 8 years ago

“Good quality build and well packaged”

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Posted 8 years ago

Thanks for the positive feedback! Enjoy your new furniture. :)

Posted 8 years ago

“Dressing mirror goes well with the other oak furniture already purchased”

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Posted 8 years ago

Glad to hear it! Thanks for shopping with us. :)

Posted 8 years ago

“Furniture was well protected for delivery, Quality for price was reasonable.”

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Posted 8 years ago

Thanks for leaving a positive review. :)

Posted 8 years ago

“Thumbs up to the customer service team. They spotted an error I had made when ordering which saved delivery/return of the incorrect item. The bedroom furniture I received is a good quality and I was really pleased with the white gloves service where your furniture is built for you for a small fee. Add to that really competitive prices and it's a winner!”

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Posted 8 years ago

Sounds like everything went well! We'll pass on our thanks to the Customer Services team. Thanks for the positive review. :)

Posted 8 years ago

“Beautiful piece of furniture. Well wrapped. Delivery was the only reason it wasn't 5 star.”

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Posted 8 years ago

Thank you for the excellent feedback! We are however disappointed to hear that there may have been an issue with delivery. We'd welcome the opportunity to discuss this with you so please do get in touch and let us know what went wrong. Thanks. :)

Posted 8 years ago

“Arrived on the day and time stated, in perfect condition. The bedside table is exceptional quality for the money. All in all, superb service.”

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Posted 8 years ago

Thanks for the excellent feedback! We'd love to hear from you again in the future. :)

Posted 8 years ago

“Good quality but trinket mirror fell and glass broke when my wife attempted to screw to the dressing table. This was annoying as she followed the instructions provided.”

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Posted 8 years ago

Thank you for the positive review. I'm sorry that you've had some issues assembling the item. I sincerely hope that those issues have now been resolved. :)

Posted 8 years ago

“I love the bookcase, it looks exactly like it did in the picture! It's exactly what I wanted”

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Posted 8 years ago

That's great news! We like to think our images are a good representation of each product, i'm glad you've found that to be the case. Thanks for the excellent feedback. :)

Posted 8 years ago

“I bought a bedside cabinet which proved to be be a good solid piece of furniture. My only critism would be that the drawers could be a slightly tighter fit, however I am pleased with my purchase.”

Helpful Report

Posted 8 years ago

Hi Valerie. You may wish to take advantage of our free returns policy if you're not totally happy with the item you've received. Please get in touch if this is the case. Nonetheless, thanks for the kind words. :)

Posted 8 years ago

“Product was exactly the same as shown on the website. Good quality. The delivery men were exceptional as they had to deliver in appalling snowy weather up a track which most delivery men wont contemplate in bad weather. Would definitely buy from Chiltern again.”

Helpful Report

Posted 8 years ago

We've passed on our thanks to the delivery drivers. Thanks for the positive review. :)

Posted 8 years ago

“Good value for money sideboard, which is just the right colour for our new room. Arrived on time and in good condition.”

Helpful Report

Posted 8 years ago

Thanks for the nice comments! Thanks also for taking the time to leave us feedback. :)

Posted 8 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews