Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,641 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Welcoming, polite service from Angelica and rest of sales staff at Bluewater. Also, great coffee too!”

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Posted 6 years ago

“Fast delivery, packaged lovely for a gift. Very happy with the service of click and collect”

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Posted 6 years ago

“Everything was absolutely perfect, thank You”

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Posted 6 years ago

“Our experience with Chisholm Hunter caused us unnecessary stress in the lead up to our wedding. After purchasing our bands and bring told they had arrived in store, my fiancé telephoned the Edinburgh branch to request they be posted to Inverness for us to collect. We were told this was no problem and given a date that they’d be there by. We then actually waited more than over a week after this date before calling up to check they were there and ready to collect only to be told they hadn’t arrived and the Inverness branch had no information on them. This was the week before our wedding. As you can imagine we were very shocked and disappointed by this. The Inverness store had to contact Edinburgh to find out why they hadn’t been posted st our original request and they arrived in the following delivery 2 days before our wedding. A family member had to make the trip to Inverness for us to collect them as the lead up to the wedding is already understandably stressful. Both my engagement ring and our wedding rings were purchased at Chisholm Hunter but I can honestly say we won’t be buying anything further from the store after the horrible experience and stress created for us days before our big day.”

Helpful Report

Posted 6 years ago

Good afternoon Cara, Thank you for your feedback and my sincere apologies for the issues you have experienced with our stores. As a company and a jeweller we are constantly striving to achieve the highest standards, both with our products and in our customer service. I have passed your review onto both our Regional Manager for the area and our Training and Development Manager who are looking into the situation and putting in place measures to assure it doesn't happen again. Once again, thank you for your feedback, it is very helpful to us and again our sincere apologies. Kind regards Jake

Posted 6 years ago

“Excellent service. Very professional approach and no hard sell involved... Thoroughly recommended.”

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Posted 6 years ago

“Ordered a £1600.00 watch online and picked it up at the Falkirk branch. When it was brought out to me it was handed to me in the box. I had to ask to try it on. They did takeout links to suit my wrist size within the hour which was good, however the "free" watch winder was out of stock and the girl took my number and advised that it should in within a few days and that she would phone me when it was in. After nearly 2 weeks without any call, I visited the store where the girl apologised for not phoning me but advised that the watch winder was out of stock and that it would be "weeks" before I would receive it ! I love the watch but my experience hasn't been great.”

Helpful Report

(Falkirk) - Posted 6 years ago

Good afternoon, Thank you for your feedback and we are glad you are happy with the watch you purchased for us. We currently have a slight back log of Watch Winders and are working hard to get them out to customers as fast as possible. We are anticipating all Watch Winder free gift deliveries to be fulfilled within the next 15-20 business days and I can confirm you have been allocated one from our next delivery. I hope this is okay and I hope you continue to enjoy your new watch, once again, thank you for your valued feedback. Kind regards Jake Chisholm Hunter

Posted 6 years ago

“Extremely helpful staff and a pleasure to deal with”

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Posted 6 years ago

“recommend chisholm hunter”

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Posted 6 years ago

“Oliver, a trainee at the Nottingham store was looking after us and he made a huge impact on selling the item I purchased. Said he was only been training for a week, felt like he was here for years. Well done, friendly staff all round!”

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(Nottingham) - Posted 6 years ago

“I have bought a Gucci watch, happy with my purchase as it shows on the picture looks more nice in real.”

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Posted 6 years ago

“Delighted with the bangle and a good fit. I would have liked a valuation certificate with such an expensive purchase but did not receive one.”

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Posted 6 years ago

“Very good service delivered to the shop in Manchester. The staff in the shop were excellent and very helpful. I would highly recommend you to my friends and family”

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Posted 6 years ago

“Excellent customer service, price matched my purchase!”

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Posted 6 years ago

“I placed an order on 20th July for a watch to give to my fiancé on our wedding day on 17th August. The sales assistant promised that the watch would arrive within 7 working days of the order date. That would mean that the watch should have arrived today. I called the store and the sales assistant advised that I had been given the incorrect information and the watch could take up to 14 days to arrive. This would mean we do not have time to have the watch altered to fit his wrist. I’m really disappointed with the information I was given as it has proved to be incorrect. Also the sales assistant who I spoke with on the phone offered no solution and only advised that she would have the original sales assistant chase this up. So also very disappointed with the customer service in the Edinburgh princes street store. I would advise to shop elsewhere if you are buying something for a gift or a specific event because you cannot be sure of the information given.”

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(Edinburgh - Princes Street) - Posted 6 years ago

“Bought a rado watch 2 months ago and still didn't receive a warranty card for it, I requested 5 times for it but no luck Seem to me fake watch”

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Posted 6 years ago

Good afternoon Abid, I am very sorry you haven't had your warranty card yet, our notes on your order state that we are waiting for an email from yourself to confirm the serial number of the watch so we can order a fresh warranty from Rado. I can assure you that your proof of purchase will protect the watch throughout it's guarantee period in the meantime, all our watches are genuine and come straight from the manufacturer. You can confirm our Authorised Retailer status here on the Rado Website: https://www.rado.com/en_gb/storelocator If you could please email the serial number to us we can order from Rado immediately. Kind regards Jake

Posted 6 years ago

“Fantastic service quick delivery good communication Thankyou”

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Posted 6 years ago

“Excellent service and delivery”

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Posted 6 years ago

“Item as described and it arrived very promptly. I'm pleased with this product.”

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Posted 6 years ago

“Prior to purchasing a pendant, I contacted CH to ask the size of the pendant. No size on the website. Info given was misleading. Pendant was half the size stated by CH representatives on “chat” when it arrived. Insufficient info on items on website”

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Posted 6 years ago

“Incredible service given, will definitely purchase from Chisholm Hunter again. I purchased an item that was unavailable and they compensated me with an item up to 20% more expensive with no extra charge and 10% off the next, was very pleased with their incredible customer service.”

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Posted 6 years ago

Chisholm Hunter is rated 4.5 based on 3,641 reviews