Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,641 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my order yet?”

Helpful Report

Posted 6 years ago

Good morning Dawn, Thank you for your review. I have looked into your order and your order was dispatched on the 19th June 2019, an email was sent to yourself the same day with a Royal Mail Special Delivery tracking number. The next day the Royal Mail tried to deliver the item but there was nobody in. You should have received a calling card from the Royal Mail. This gives you the following options: Royal Mail Special Delivery Guaranteed 1pm™ Option 1: collect your item from your local Royal Mail Customer Service Point. Remember to bring the 'Something for you card' we left or, the equivalent SMS or email notification if you received one, and one of these forms of I.D. Option 2: arrange a Redelivery quickly and easily. For Channel Islands and Isle of Man please contact your postal service provider. If you have any questions, please contact our customer support team on help@chisholmhunter.co.uk and we will be able to provide all the details of the tracking for you. Kind regards Jake Chisholm Hunter

Posted 6 years ago

“Awful. Ordered earring online to collect in store as a gift. Took 4 days to be dispatched and then nothing. Called the store, they had nothing. Called head office, phone lines down and couldn’t get through. 2 days later spoke to someone who said they had probably been lost in transport and there were none left in stock, despite the web site showing there was stock!! If I heard “I can only apologise” once I heard it 5 times. No, actually, you could have done more than apologise - discount on a replacement? Free next day delivery? Nothing! Took my refund and shopped elsewhere. Will never use Chisholm Hunter again.”

Helpful Report

Posted 6 years ago

Good afternoon, I'm sorry to hear the issues with the item that you purchased on our website. After an internal investigation we have raised this with the Royal Mail as the package failed to arrive at the nominated store. We have relayed your feedback to our operational team regarding the communication, who have made steps to assure this doesn't happen again. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Sinead Chisholm Hunter Customer Support

Posted 6 years ago

“Super service and price. Got the watch I have been waiting for quite some time.”

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Posted 6 years ago

“perfect service couldn't have bee better many thanks...”

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Posted 6 years ago

“I purchased from the Chisholm Hunter store in Inverness. The staff could not have been more helpful or more friendly. I even got a cup of tea whilst I was waiting for my watch. Fantastiv service, and would definitely go their again before looking elsewhere. Good customer service makes the difference in shops likes this. 5 stars”

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Posted 6 years ago

“Excellent service and products”

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Posted 6 years ago

“Easy to use website. Super fast delivery. Paid for standard delivery and item arrived early the next morning. Called customer services as the Royal Mail tracking number was incorrect and they could not have been more friendly & helpful. Would definitely use this company again in the future.”

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Posted 6 years ago

“Arrived promptly excellent service”

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Posted 6 years ago

“Jo who helped me pick the ring I bought in the Stirling store was brilliant. Very patient, helpful and knowledgable. His customer service - and that of all of his colleagues in the store - was excellent. I will certainly be going back to them when I want to buy anything else I'm future.”

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Posted 6 years ago

“Excellent service from day one I had to make a return, /exchange thinking it might be a problem, but not in the slightest fast friendly amazing service, would 100% recommend 👌🏽T Blake”

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Posted 6 years ago

“Recently purchased a lovely rose gold bangle watch l love it looks lovely and had many comments where l purchased it .”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Very good service at a good reasonable price”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Everything very straightforward. Speedy delivery. Correct Goods arrived in good condition”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Excellent service,,,”

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Posted 6 years ago

“Order was sent it 2 different parcels one of which was not sent to the requested delivery address causing major inconvenience”

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Posted 6 years ago

Hi Lynn, I'm sorry to hear that one of your items was sent to the Billing Address rather than the Shipping Address. We have relayed your feedback to our operational team who have made steps to assure this doesn't happen again. Occasionally we dispatch our items from different dispatch offices and this caused the mixed up. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Chisholm Hunter Customer Support

Posted 6 years ago

“Ordered on line fir pick up in store. Decided to cancel but they would not provide refund until after item received back to distribution centre from the store. Took 10+ days. VP in my opinion.”

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Posted 6 years ago

“Very quick delivery watch is beautiful thanks”

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Posted 6 years ago

Chisholm Hunter is rated 4.5 based on 3,641 reviews