Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,641 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept trying to send the item when I wasn't home, I had to call about 20 times to try explaining this to them they went ahead anyway. Loads of I would call you back no one actually calling back. Never using again”

Helpful Report

Posted 4 years ago

“Firstly this review is a factual and true account of dealing with this company. This company uses false promises and deceit to gain sales. I purchased online a fairly expensive Hamilton watch. I was offered a free watch strap to fit my wrist. This was the deciding factor that made me go ahead with the purchase. I was then strung along with various excuses until the official return date lapsed . Then I the heard nothing . In making a official complaint to head office . A Mr Hugh Docharty contacted me and assured me that the were awaiting the strap by 27 June and it would be sent out. He has also taken to not replying to my calls or text. I have since had to purchase a strap to allow me to ware the watch. I don’t leave this review easily but have given them more time than many would. Companies that trade with deceit in mind do not in my view deserve peoples hard earned money. I certainly will not give them any more custom. SO BUYER BEWARE”

Helpful Report

Posted 4 years ago

“I made a special order for yellow gold earrings for my sisters 60th Birthday, shop had same earrings but in white gold, was told they could make them in the yellow gold, and when I returned to collect, they were totally the wrong size and shape..so I received my money back. Then on another occasion I was in another store and seen the same white gold earrings and asked if they could guarantee if ordered in yellow gold,I would get exactly the same... I was assured this would happen so again I made the special order, only to be told today 5 weeks later that this is not possible!! To say I was very disappointed is an understatement! I was also informed I would have to come into town to get a further refund onto my card!! I will not be recommending anyone to make a special order with yourselves in future”

Helpful Report

Posted 4 years ago

“Terrible company don’t have any sizes not a good description of any products only good thing about it is customer service even though I asked for a refund couldn’t get it and asked to pick another product when product was picked told they don’t know when they are getting it in and asked if I wanted a refund after about 20 emails back and forth was a birthday present but a month later still aren’t satisfied”

Helpful Report

Posted 4 years ago

“Ordered a watch as a gift for my daughters birthday and yet have not received the product as estimated and still waiting. Called customer service on two occasions and I am still waiting to hear from them as they keep on saying that they will get back to me ASAP and they still don't call back. I will not be doing any business with them in the future. As they are unable to keep their customer informed and updated on the progress of the order.”

Helpful Report

Posted 4 years ago

“Not got my order yet”

Helpful Report

Posted 4 years ago

“Yes I was happy with the purchase but when I contacted you about getting a extra link you have been really uninterested in helping me”

Helpful Report

Posted 4 years ago

“The packaging was extremely poor and I couldn’t believe that they sent it through the post in this manner. I contacted customer services who acknowledged my email but did not come back to me at all. I am very disappointed in their failure to respond.”

Helpful Report

Posted 4 years ago

“I am still waiting on my wedding ring ! Told by 2 different staff members it should take 3 weeks ! Now the shop manager is saying they are wrong ! It takes 6-8 weeks !!! Really disappointed & won’t buy from them again !”

Helpful Report

Posted 4 years ago

“I ordered a Links of London bracelet, however it arrived with no authenticity or original packaging, it did come with a CH box but it wasn’t even in a cellophane bag, it was tossed in the box loose. It was also discoloured, almost rusty I had to polish the bracelet with a gold cloth myself. The quality control isn’t great here, I’m not confident that I received a authentic bracelet as it arrived so poorly it could be fake! Wouldn’t shop here again”

Helpful Report

Posted 4 years ago

“Item arrived without any papers, warranty card, manual etc, after many emails/phone calls to their customer service department and being lied to I went straight to the manufacturer who sorted it for me.”

Helpful Report

Posted 4 years ago

“The price of the watch represents good value. When I ordered it the delivery date was clearly stated. This was a birthday present so having the watch delivered on time was important. The delivery time/date wasn’t met. I spoke to one of your staff who assured me that the watch would be dispatched as a Matt of urgency and would be delivered by 1pm on the date of the birthday. I left my London address to drive to my Berkshire address, the one given for delivery so as I could get the watch in time for the birthday.. it didn’t turn up and actually arrived 4 days later.. this meant I didn’t have a present and drove a round trip of about 130 miles for nothing.”

Helpful Report

Posted 4 years ago

“Do not use. The product was incorrectly advertised on the website. There was a significant level of back and forth, to only be told they do not have the product. Refund was EVENTUALLY obtained after NUMEROUS emails. Client Care was poor. I would not recommend or ever purchase from here!”

Helpful Report

Posted 4 years ago

“Chisholm Hunter has very poor customer service. I have sent emails about a return that have never been replied to, yet I revive marketing emails from them daily. I spoke to a woman from there customer service team who told me everything she could do to help over the phone but never carried it out and never emailed me the returns form. I am very disappointed to be have been chasing this up for 6 weeks now and still not resolved. Will never use this company in future.”

Helpful Report

Posted 4 years ago

“Ordered a watch with a 34percent discount that said it was in stock, got a call couple days later to say its an error , over a week later and they are still advertising it at the same discounted price, they try and offer an alternative with a very little discount , I would say it’s advertised just to get your money, a computer error would be fixed right away and they are fully aware of it”

Helpful Report

Posted 4 years ago

“Terrible communication and mislead customers to get the sale. Refused to refund for items that are not as described. Try to sell used items as NEW.”

Helpful Report

Posted 4 years ago

“Walked into the Chester Store today with my wife to buy a replacement ring. All started well, warm greeting and very particular about disinfecting the two chairs before we sat down. Full marks there. Saw a titanium ring that I spotted in the window and asked to try it on. The ring on show was too small so I proceeded to ask to have my finger measured. Had to ask twice. Once it was discovered that the ring on show wasn't going to fit and they didn't have anything similar in stock in my size (Size Y) they weren't interested and left me feeling that I wasn't going to get a ring in my size due to my large fingers. My wife and I went to an alternative Jewellers a bit further along the Grosvenor Precinct. They were attentive and found a ring in store which I purchased. When I mentioned that I was a ring size Y they didn't see it as a problem at all. I wont ever go back to Chisolm Hunter as they came across as very arrogant. Perhaps, if the ring that I was looking to buy was costing thousands they may have bent over backwards to find me something.”

Helpful Report

Posted 4 years ago

“Ordered and paid in full for a Tissot watch at a promotion price for my fathers 80th. On the expected day of delivery nothing arrived. Emailing an enquiry requesting the whereabouts of my order. I received an apologetic email saying it would be dispatched that day for delivery the next. This would have been my fathers birthday and I could have lived with that. I then received another email saying someone would contact me. The next day I didn’t receive a watch but got a phone call saying the watch I’d ordered was no longer available, and was offered another cheaper model. I couldn’t confirm at the time as I wasn’t able to check online. I was told as it was the weekend And I would be unable to phone back and that I’d be contacted on the following Monday for my decision. Needless to say I wasn’t contacted and while checking the alternative offer on line I noticed, that the watch I originally wanted was on sale at full price. I emailed an enquiry detailing what I’d found and asked why I was unable to have my original watch. A day passed and no answer. So I emailed the same enquiry again. I received a reply just saying they were waiting my decision on the alternative offer. I did point out they were meant to contact me and hadn’t answered my enquiry. In the end I had to accept the offer of a cheaper model as my fathers birthday had been and gone and you had my money. Even then things didn’t go to plan instead of next day I got the item 48hrs later and to cap things off it was delivered to the wrong address. The invoice address not the delivery address. So all in all. I didn’t get the watch I wanted. It was delivered nearly 2 weeks late ,and to cap it off. It was delivered to the incorrect address. To this date I haven’t received an explanation for why I was unable to have my original order, or an apology for the exceptionally poor service I endured. I don’t think I’ll be making any further purchases going forward.”

Helpful Report

Posted 4 years ago

“Disappointing service, not returning calls/emails”

Helpful Report

Posted 4 years ago

“I was very happy with the bangle bracelet I bought for my sons they both love it 🥰 very well done. Next month I’m buying one more. Thanks again Chisholm Hunter🙂”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,641 reviews