Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,635 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,635 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service (over live chat) and very quick delivery. Beautifully packed - perfect for an amazing gift!”

Helpful Report

Posted 3 years ago

“Purchased a Tudor Black Bay 41mm from the branch in Silverburn Glasgow. If you need help in buying a watch I can recommend going to Kirsty and Evelyn at the store. Great knowledge and service. highly recommended”

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Posted 3 years ago

“No diamond certification sent and still waiting for it after chasing it up. Advice! Do not purchase online.”

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Posted 3 years ago

Dear Julie Thank you for your feedback. I have passed this onto the customer service team and they are sending posting your certificate today. Kindest regards Sharon

Posted 3 years ago

“Ordered and paid for a product to then receive a call a week later saying the product was no longer available, disappointed as it was for a gift.”

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Posted 3 years ago

“Easy to order, great price and fast delivery. My partner was very impressed with the watch”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to provide your lovely reveiw. We are thrilled to hear that your partner loves their new watch and that you have had a positive order experience. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Very good customer service I recommend to anyone who wants to buy watch thanks”

Helpful Report

Posted 3 years ago

Hello, Thank you for providing your lovely review. We are delighted to hear that you have had a positive order experience and that you are happy with the service provided. We hope you love your new watch. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Awful after sales service, I personally will never use or recommend them to any one. I bought a luxury watch RRP £4,360.00 online in December 2021, when It arrived the strap was to tight and needed two additional links adding. Customer services promised that this would not be a problem and that they will arrange for them to be sent to me. This promise was made on several occasions. Two months later, I still haven’t received the additional links or any updates on the progress. Very poor customer service and a business that needs to be avoided. I will be buying my watches elsewhere in future.”

Helpful Report

Posted 3 years ago

Dear Frank, Please accept our aplogies for the delay in supplying the extra links for your watch. I will contact the supplier and update you with an expected delivery date as soon as I hear back from them. Kindest regards Sharon

Posted 3 years ago

“Lovely earings. Bought for a present. They look smashing!”

Helpful Report

Posted 3 years ago

“Bought for my friend for her 70th birthday in march she will love them I’m so pleased with the purchase thank you”

Helpful Report

Posted 3 years ago

Hello Dawn, Thank you for your lovely review. We are thrilled to hear that you are happy with the earrings and hope they make the perfect gift for your friend! Kind regards, Chisholm Hunter

Posted 3 years ago

“Very good”

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Posted 3 years ago

“Very pleased with my perches the packaging was substantial .”

Helpful Report

Posted 3 years ago

“Paid a 50% deposit on a Zenith watch with a delivery date lead time of 6-10 weeks. Delivery didn’t happen and I had to chase store to find out why. A further delivery was advised and defaulted on followed by another. Reasonably I thought, I asked for my £3.6k deposit to be refunded and replaced with a smaller holding sum as I was unhappy with them being in possession of such a large sum of my money for this extended period of time. I was advised by manager this wasn’t possible which made me think they weren’t confident in the dates they were telling me so I cancelled the order. Very poor experience and wouldn’t use this company again.”

Helpful Report

Posted 3 years ago

Hello Chris, I am very sorry to hear that your order of the Zenith Chronomaster was delayed. I have spoken with the manager of the store you placed this through, and I am delighted to hear that this has now been resolved and that the watch is on its way to the store. If I can help with anything else, please do not hestistate to get in touch and I can answer any questions that you may have. Kind regards, Chisholm Hunter

Posted 3 years ago

“Please please don’t buy from this company, they have absolutely no empathy or after care and if there is a problem with jewellery purchased then it’s “your” problem. Returned a ring barely worn because of COVID/lockdowns etc as the main stone was wobbly, I was told (surprise surprise) that it was damaged by me and I had to pay £235 to repair although there was a 10 year warranty. Their customer service even told me a hair or a thread caught in the claw could damage it?! In that case it’s not fit for purpose in my opinion and they have a duty of care to open a dialogue with me. 4 months down the line and nothing. Save yourself some trouble in the future and go elsewhere”

Helpful Report

Posted 3 years ago

Dear Customer, I am sorry to hear you have had this experience. Could you please provide more details of this via email to help@chisholmhunter.co.uk so this can be investigated. Kind Regards, Chisholm Hunter

Posted 3 years ago

“Very good all round”

Helpful Report

Posted 3 years ago

“Went with my partner Jack to pick my own engagement ring Saturday 5th February in Glasgow (branch 3 I think). We were both quite nervous and excited as we weren’t sure what to expect but Jean was amazing. She made us feel more relaxed and was very knowledgable about the different cuts etc. Jean was very patient and encouraged me to try on lots of different styles to find the one which I really loved. She was chatty and friendly and we can’t thank her enough for all her help! Excellent customer service and the whole experience was very special, so thanks again Jean!”

Helpful Report

Posted 3 years ago

“Good price, delivered promptly. It's a present so not able to review performance”

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Posted 3 years ago

“Excellent comms, item was as described/photo was a good representation, arrived as arranged, well packaged and swift delivery. Very happy with the item and the service- thank you”

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Posted 3 years ago

“My Jewellery arrived as promised within the time stated, it was beautifully packed and looked amazing. Really pleased with all aspects.”

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Posted 3 years ago

“Really good service. Really pleased with my watch. Great price too.”

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Posted 3 years ago

“Excellent experience today in the shop. Staff are helpful, knowledgable and very friendly. Shopping here is such a pleasurable experience. If any shop owners out there want to see what excellent customer service looks like in action visit this shop.”

Helpful Report

Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,635 reviews