Name: Choice Furniture Superstore
Rating: 2.39

“Terrible, incomplete furniture and lies, of arrival. Incompetence at it's best.”

Posted 3 years ago

“The worst store on the bundle of liars for 5 months I have been waiting for the missing part of the wardrobe and since 3 I hear all the time that they have in stock and now send, stay away from this store Thomas”

Helpful Report

Posted 3 years ago

“Really regret using CFS. We bought a table for almost £500 and the quality is just terrible. On top of this the after sales service has been shocking. They tried to make us pay for an engineer to come and view the table, didn’t read our emails properly and were generally all over the place. I don’t usually write reviews but I really am disappointed and wish I had gone to a reputable company like John Lewis ☹️.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service. Ordered 2 months ago, said would take up to 2 weeks for delivery and still waiting to even hear when we are expecting arrival. Absolutely no communication and no apology about it. DO NOT USE”

Helpful Report

Posted 3 years ago

“Non existent customer service. Was promised delivery but when it didn't arrive, I was told that the delivery date was the date it came into the store, not the date it would be delivered to me! They kept saying they'd email me with a delivery date, didn't hear anything, and have now rung them seven times and I'm still waiting for a call back or email. If I could give them a zero score I would. Wish I'd gone elsewhere now. I've requested a copy of their Complaints procedure and haven't had a response to that either! Don't go near them.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY. Ordered an item 19th August, was told delivery around 30th Sept. Called me 2nd October to be told it won't be ready till 'approx mid November'...the lack of customer service from this company is appalling and I would encourage people to think twice before ordering! Now left out of pocket without any clear delivery date, I have no idea as to where my item is or when it will actually arrive. Please think twice before using this company.”

Helpful Report

Posted 3 years ago

“Ordered 3 items from a range. Delivery didn't arrive on the date stipulated on the order page. Calls to Customer Service and Sales were fruitless, ended up talking to a nice man in the warehouse who confirmed the item was due in the following day. Arrived with me 2 weeks later! Despite all the crates and packaging, 1 item arrived damaged and not as per the photos. Arranged a replacement, slightly better but definitely not like the photos. Delivery date for the 2nd item was not a weekend, as agreed. Ended up taking more time off work. Would not take back all the items, as the other 2 items were not damaged. Didn't deliver to a room of choice, as agreed on email. Rude to my wife, actually refused to deal with her. Minimal compensation accepted. Do not recommend this company at all. To add.... 30 minutes after my initial review, a chap called who has offered me more "compensation" to remove the review. Shame they were not this quick with communication earlier in the year. It is no longer about the money, or incorrectly portrayed furniture. People out there need to know what kind of company this is. EDIT - Yet another phone call asking for this to be taken down.”

Helpful Report

Posted 3 years ago

“Paid for my product May 5th with a 5 day delivery promise. Eventually after lots of chasing agreed a delivery on June 3rd. They never arrived. They then said 12th June so I asked for a refund. I was promised a refund on the 3rd, 5th, 10th and 11th of June. I’ve still not received a refund or my product. When you call it just rings. When you finally speak to someone the man is rude. Do not use. Total scam”

Helpful Report

Posted 3 years ago

“This company lies about delivery dates’ Do not order from this company! Ordered a dressing table 8 weeks ago and still never received! Called them twice a week to be told it’s coming that week and then emailed them to be told it’s will arrive the same week...they lie and lie. They take your money and expect you to wait months....truth is there is no delivery dates. This happened to me the first time I ordered and I gave them the benefit of doubt and they have done it again! Now waiting for a refund within 24hrs let’s see how long this takes them.”

Helpful Report

Posted 3 years ago

“A word of warning - do NOT buy from this company. Rude unhelpful people, I’d say cowboys. Had to get my credit card company involved to get a refund, you have been warned!”

Helpful Report

Posted 4 years ago

“No stars for this company ! Bad service , even worse customer service . No communication about delivery .Had to phone several times to ask where my delivery was .The item finally arrived and lo and behold it had a large gouge out of it ! Now I can’t get them to come and pick up item and get a refund .Why is this company allowed to trade”

Helpful Report

Posted 4 years ago

“Sadly as with some others recently I haven’t had a good experience with CFS and if it hadn’t been for the customer service team who tried to help initially I would have rated it ZERO stars had that been possible. My reasons are as follows: I ordered a Frank Hudson Gallery Direct Chalk White Chic wardrobe for £509 which on the website was being sold as new and therefore, I assumed, in perfect condition. The wardrobe arrived on time and the packaging was in perfect condition. I asked the delivery men whether I should open the three huge boxes with them to check the order but they said that I didn’t need to and that if there were problems I could just call CFS. I now wish I had ignored this and asked them to wait whilst I checked everything because when I opened the boxes I found over 14 faults! These included: • A large clearly visible chunk chipped off the decorative rose on the top panel, a large gap across half the front seam of the top panel where pieces not joined properly and an uneven raised joint on seam down the side of the top panel. • Damage and paint rubbed off on part of the inside of the side panel. • Over 10 faults in the back panels where the fitting holes had been drilled in the wrong place, not at all, filled in because they were in the wrong place, only 1mm from the edge, going through a corner or on a slant which again made them useless. I phoned customer service and they asked me to send photographs. They then called me back and told me that as the item was 'end of the line' it could not be replaced and that I could either see if a joiner could still build it, in which case they would give me a partial refund, or have the item collected. As I really liked the design of the wardrobe, and didn’t want to have 3 huge boxes taking up most of my room whilst I was awaiting collection. I also felt bad for CFS as from what they told me they were having quality issues with Gallery Direct which was causing them lots of problems. I therefore opted to build the wardrobe with the agreement that if it worked out ok I would get a partial refund for my trouble and the fact that it wasn't perfect, or if it wasn't a full refund. When the joiner arrived it also became clear that the essential cam bolts needed to build the wardrobe were missing in places so these along with wood filler and paint had to be bought. In total I spent £75 making my total expenditure £583.49 on an item which shouldn’t have been sold to me in the first place. I called back CFS once the work was done and they said they would get back to me with details of the refund within the day. When this didn’t happen I contacted them again and eventually got an email saying the refund was ‘only £75’. In other words not a refund at all as this was the money spent on the joiner and materials that they had encouraged me pay for! I have emailed twice to say I am not happy and expect compensation for the fact that the goods were not of satisfactory quality as shown on the website and due to the missing cam bolts and poorly drilled holes, not fit for purpose. Alternatively, if a partial refund was not possible I requested collection and full refund. I have not heard back from them since. Surprisingly for an end of the line item that cannot be replaced, it is also still available on the website. As a result of this experience I feel that I have been taken for a complete ride by CFS and can only wonder whether they knew they were selling damaged, not fit for purpose goods in the first place. I hope this isn't the case.”

Helpful Report

Posted 4 years ago

“Sadly as with some others recently I haven’t had a good experience with CFS and if it hadn’t been for the customer service team who tried to help initially I would have rated it ZERO stars had that been possible. My reasons are as follows: I ordered a Frank Hudson Gallery Direct Chalk White Chic wardrobe for £509 which on the website was being sold as new and therefore, I assumed, in perfect condition. The wardrobe arrived on time and the packaging was in perfect condition. I asked the delivery men whether I should open the three huge boxes with them to check the order but they said that I didn’t need to and that if there were problems I could just call CFS. I now wish I had ignored this and asked them to wait whilst I checked everything because when I opened the boxes I found over 14 faults! These included: • A large clearly visible chunk chipped off the decorative rose on the top panel, a large gap across half the front seam of the top panel where pieces not joined properly and an uneven raised joint on seam down the side of the top panel. • Damage and paint rubbed off on part of the inside of the side panel. • Over 10 faults in the back panels where the fitting holes had been drilled in the wrong place, not at all, filled in because they were in the wrong place, only 1mm from the edge, going through a corner or on a slant which again made them useless. I phoned customer service and they asked me to send photographs. They then called me back and told me that as the item was 'end of the line' it could not be replaced and that I could either see if a joiner could still build it, in which case they would give me a partial refund, or have the item collected. As I really liked the design of the wardrobe, and didn’t want to have 3 huge boxes taking up most of my room whilst I was awaiting collection. I also felt bad for CFS as from what they told me they were having quality issues with Gallery Direct which was causing them lots of problems. I therefore opted to build the wardrobe with the agreement that if it worked out ok I would get a partial refund for my trouble and the fact that it wasn't perfect, or if it wasn't a full refund. When the joiner arrived it also became clear that the essential cam bolts needed to build the wardrobe were missing in places so these along with wood filler and paint had to be bought. In total I spent £75 making my total expenditure £583.49 on an item which shouldn’t have been sold to me in the first place. I called back CFS once the work was done and they said they would get back to me with details of the refund within the day. When this didn’t happen I contacted them again and eventually got an email saying the refund was ‘only £75’. In other words not a refund at all as this was the money spent on the joiner and materials that they had encouraged me pay for! I have emailed twice to say I am not happy and expect compensation for the fact that the goods were not of satisfactory quality as shown on the website and due to the missing cam bolts and poorly drilled holes, not fit for purpose. Alternatively, if a partial refund was not possible I requested collection and full refund. I have not heard back from them since. Surprisingly for an end of the line item that cannot be replaced, it is also still available on the website. As a result of this experience I feel that I have been taken for a complete ride by CFS and can only wonder whether they knew they were selling damaged, not fit for purpose goods in the first place. I hope this isn't the case.”

Helpful Report

Posted 4 years ago

“First off..I DID NOT give a 1 star rating..had no choice in order to give a review..I give ZERO stars. Please DO NOT order anything from CFS. Not worth the stress they caused. Ordered a bookshelf in December.. to find out later it's out of stock..of course. Now. 2 months later its finally in. Was meant to be delivered Saturday. Only we never received it. Called customer service stating we never received it..only to be told over and over it was delivered..as if we were lying. Had to make several phone calls..because of being told.."well call you back tomorrow. 3 days of rudeness..3 days of being put off..3 days of having to hear deep sighs because we are asking for them to help us. Finally..we talk to the delivery guys..who have NO CLUE where they delivered it to. All they knew was that it was a yellow building. Which ours IS NOT!! After going to the only yellow building we know of..low and behold..its there. This is not our street..in fact not even close to our street..different name and color on the building..different customer name. Now we will have to go get it tomorrow..and deliver it to ourselves because we can not trust this sham of a business to get it right. They DO NOT care about their customers..that was made perfectly clear to us. Save yourself the hassle folks..DO NOT shop at CFS. not worth it!!!”

Helpful Report

Posted 4 years ago

“I was informed the delivery would arrive the following week, then a call came from 'Ann' who said the shipment would arrive the next day. She din't want to stay on the phone so there were few details. The next day, the shipment arrived with one box missing. After many, many phone calls to 'customer service' when I could not get any information out of the staff on the phone, I was asked to send photos to prove that the box was missing, to open the existing boxes and send photo, then was told the box would be re-ordered and would come possibly in the next two days. This was a week after the first delivery! Suddenly the item (which comes from Poland) arrived the next day without warning. A very frustrating and time-consuming process to get even basic customer service from this company. They don't seem to care. I won't be using them ever again. Be warned.”

Helpful Report

Posted 4 years ago

“DO NOT GO HERE. Take note of all of the reviews that say do not go here. Shoddy service, go to large main street suppliers instead. As we’ve had to. Took the day off work, assured on 3 occasions delivery would appear, it didn’t. We’ve cancelled order, Shame I can’t get my days holiday back from work. The bedframe we ordered was as a surprise makeover for my daughters room this weekend for her birthday, that now obviously can’t go ahead. Customer service pretty apologetic on phone, so that’s something positive from a negative experience. Let’s see how long refund now takes.”

Helpful Report

Posted 4 years ago

“BEWARE WHEN ORDERING ONLINE, as they will confirm a delivery date, and then whether it is going to be AM or PM delivery, and that's where the communication ends. The first attempted delivery was at 6:41am, or at least this is when the delivery driver last tried to ring me to advise the delivery. When I called back at 8am it was too late, and it would need to be rearranged. Customer service on the phone was interesting, and suggested that the unsociable hour was an AM time. I replied so is 00:05, and so maybe I should have waited up from then. I imagine this wont be this lads last job but if he were to remain in customer service I would strongly suggest he has some training in basic customer service. Upon rearrangement 7 days later, I stipulated that a 90 minute window for my now PM delivery be communicated to ensure that someone be in. This was a large unit, and it wasn't cheap so I didn't think I was asking a lot of a company who weren't forthcoming with communications. At 11:39am I receive a call which I was not able to answer as I was playing sport, but around 6 mins later I text this number back to confirm that I had received their message and I expected delivery in or around 90 minutes, before continuing with my match. Multiple calls came in, and it turned out that they were outside my property at midday. PM, yes, but a 21 minute window which isn't even their 30 minutes they propose as part of their automated service. Thankfully my partner was able to rush back to take the delivery and close this saga. Wrong. The item was damaged, and not just a nick or scratch, the mirror in the display case was smashed. Thankfully the delivery guys unpackaged it before attempting to bring it indoors, though the packaging was in a terrible state anyway, both soggy and torn. So back in the delivery van it went, but not before marking our patio with the power cord. Customer service again, different person, submitted complaint and requested a call back from a manager. Call received, and the manager had no clue why he was calling me. No internal communication. Left it with him, and also requested having compensation to clean the marks from our patio, which at this point they are questioning, as their "experts" insisting that the wire would need to be melted to do this. These experts should look into the idea of a trapped plug being dragged along the pathway, and should inspect the plug for damage. Order cancelled, replacement sourced elsewhere.”

Helpful Report

Posted 4 years ago

“BEWARE WHEN ORDERING ONLINE, as they will confirm a delivery date, and then whether it is going to be AM or PM delivery, and that's where the communication ends. The first attempted delivery was at 6:41am, or at least this is when the delivery driver last tried to ring me to advise the delivery. When I called back at 8am it was too late, and it would need to be rearranged. Customer service on the phone was interesting, and suggested that the unsociable hour was an AM time. I replied so is 00:05, and so maybe I should have waited up from then. I imagine this wont be this lads last job but if he were to remain in customer service I would strongly suggest he has some training in basic customer service. Upon rearrangement 7 days later, I stipulated that a 90 minute window for my now PM delivery be communicated to ensure that someone be in. This was a large unit, and it wasn't cheap so I didn't think I was asking a lot of a company who weren't forthcoming with communications. At 11:39am I receive a call which I was not able to answer as I was playing sport, but around 6 mins later I text this number back to confirm that I had received their message and I expected delivery in or around 90 minutes, before continuing with my match. Multiple calls came in, and it turned out that they were outside my property at midday. PM, yes, but a 21 minute window which isn't even their 30 minutes they propose as part of their automated service. Thankfully my partner was able to rush back to take the delivery and close this saga. Wrong. The item was damaged, and not just a nick or scratch, the mirror in the display case was smashed. Thankfully the delivery guys unpackaged it before attempting to bring it indoors, though the packaging was in a terrible state anyway, both soggy and torn. So back in the delivery van it went, but not before marking our patio with the power cord. Customer service again, different person, submitted complaint and requested a call back from a manager. Call received, and the manager had no clue why he was calling me. No internal communication. Left it with him, and also requested having compensation to clean the marks from our patio, which at this point they are questioning, as their "experts" insisting that the wire would need to be melted to do this. These experts should look into the idea of a trapped plug being dragged along the pathway, and should inspect the plug for damage. Order cancelled, replacement sourced elsewhere.”

Helpful Report

Posted 4 years ago

“Great website and prices, but the worst customer service: - They don't contact you to let you know what's going on once the ETA has expired and leave all the chasing to you -Those answering the phones are also bordering on rude and are just generally unhelpful -I was told I could choose date of delivery but that didn't happen - they just forced a date upon me -Night before delivery they text me to say they were coming at 6am -They leant a piece of the bed against the wall and it stained the wall”

Helpful Report

Posted 4 years ago

“Great website and prices, but the worst customer service: - They don't contact you to let you know what's going on once the ETA has expired and leave all the chasing to you -Those answering the phones are also bordering on rude and are just generally unhelpful -I was told I could choose date of delivery but that didn't happen - they just forced a date upon me -Night before delivery they text me to say they were coming at 6am -They leant a piece of the bed against the wall and it stained the wall”

Helpful Report

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Choice Furniture Superstore Reviews