“Poor communication
When I notified them I’d been in an accident but was insured with another insurer, they trates it like a claim and not information.”
“Again at 77years old trying to arrange car insurance cover l just keep getting lost in the system and have not been able to purchase ins.cover. We older ones are not all computer/internet savvy and need help from a person not a computer and it has become a stressful experience as my renewal date of Jan 6th gets closer so not very customer friendly”
“they promised me double the no claims discount, then went back on their word when it was time to issue my NCD certificate when that was one of the primary reasons I went with them in the first place. Quite expensive, too.”
“after 4 years of being devoted to this company confused.com sorted out a cheaper quote with Brightside .when I told Churchills they would not lower their quote .so guess what .they're getting bin bagged”
“Churchill Car I have used and upgraded to EU cover, unfortunately they as a matter of policy dispatch documents by post, and when asked are reluctant to send email papers. This has proven a major headache with my recent insurance needs. A house move and travel overseas has shown Churchill to lag behind in service standards.
Companies need to come up to date with modern methods and where issues exist around green card etc, they should be fast and proactive offering good solutions.”
