“I have to disagree with most comments below, even during the lock down period we are experiencing, I received a great service from Circle's online store, prompt feedback to emails and were calls answered promptly (when I rang to confirm deliveries were still on track). Perhaps they have upped their game - I will defo return in future.”
“I purchased a coat from circle fashion, it wasn’t my first time shopping from there however this time round circle fashion never gave me any tracking Id nor did any courier. After the expected delivery date I didn’t receive no parcel so I tried contacting circle fashion but there was no answer via phone or email. Few weeks later I checked my bins and found out my package there. Disclaimer: please check your bins!!”
“I purchased a coat from circle fashion, it wasn’t my first time shopping from there however this time round circle fashion never gave me any tracking Id nor did any courier. After the expected delivery date I didn’t receive no parcel so I tried contacting circle fashion but there was no answer via phone or email. Few weeks later I checked my bins and found out my package there. Disclaimer: please check your bins!!”
“I purchased a coat from circle fashion, it wasn’t my first time shopping from there however this time round circle fashion never gave me any tracking Id nor did any courier. After the expected delivery date I didn’t receive no parcel so I tried contacting circle fashion but there was no answer via phone or email. Few weeks later I checked my bins and found out my package there. Disclaimer: please check your bins!!”
“excellent customer service The owner Musthafa was very helpful very impressed i would definitely shop thy again and I want from Birmingham 2 this shop very gud shop”
“Absolutely fantastic, ordered Monday evening was here by Wednesday 11am can not fault this shop was worried incase wasn’t here for Saturday as there a gift 🎁 100% recommend”
“I’m very pleased with the excellent customer service I received from a member of staff called jimmy today ! I explained I need the garment straight away due to a holiday an he sorted postage straight away ! Very impressed with the service I’ve received ! Many thanks”
“I would just like to say 10/10 service. Ordered a Christmas present yesterday and was told I had missed Christmas delivery. Jimmy aka santa heard the disappointment in my voice and said he would see what he could do. Came back and promised to get it to me today. It has arrived and couldn’t be happier thank you Jimmy you have made someone’s Christmas”
“I’ve ordered a givenchy coat ( sold out everywhere ) on Friday and the original price was £1540 for the price of £890 and I’ve recived it today which is Monday 5th November and I do recommend the place tbf, they not scammers but there has been times where my parcel delayed and other problems priviously but customer service is really nice and friendly, if they sort out the delays they would get 5 star from me.”
“They are in the UK. I’m in the US.
I saw a Hugo Boss sport coat advertised for 45-50% less than what it was selling for at hugoboss.com and local stores.
Before placing my order, I asked a question about jacket sizes over email. I never received a reply.
I was a bit skeptical given other reviews, but decided to give Circle Fashion a try nevertheless. I placed my order on June 2. The order confirmation said I’d receive an email when it was fulfilled and passed to a carrier. The email never arrived.
The website said the order was dispatched on June 6.
On June 10, I sent an email threatening to cancel payment if I didn’t get an update in two days. I heard back from Circle Fashion on June 11. They said they’d send a tracking number once they had it. I never received a tracking number.
On June 18, I sent another email threatening to cancel payment if they didn’t provide a tracking number. The package arrived later that day.
The sport coat arrived as advertised in perfect condition. No complaints.
Would I recommend Circle Fashion? It depends. For something on the less expensive side, I’d give them another chance. For something more expensive, it seems too risky.
To summarize, communication was poor/nonexistent, but I got my sport coat for much less than I’d have to pay anywhere else.”
“Get this bit awfulness
Purchased a dsquared2 jacket made in Italy extra. When it arrived has made in China labels. So I contacted them and was told by the rather bored uninterested fella just send it back. No I said you come collect it. Well they could not be bothered to do that so I opened a case on PayPal of false advertisement.
Well here is the interesting part. I told them of their error and even though the item is now out of stock on their site they modified the website to read made in China.
Well I had made copies of their site so I can now provide evidence that only have they falsely advertised and took no interest but they attempted to cover up their mistake in a devious a pitiful manner that shows how appalling they actually are.
Come on, that's awful”
“HORRIBLE RUDE SCAM CUSTOMERS
Horrible customer service spoke to a man named Abbas very unhelpfull blaming the customer for damage without looking in to the problem. Placed a order i recieved it damaged he saying i received parcel so nothing they can do i did not pay £520 for a box . He was not willing to look into the damage or speak to dpd. No respect for customers at all did not respond to emails i had to ring store multiple times and got told nothing they can do. AVOID AT ALL COST. (We will happily give you a full refund or exchange if the item(s) are returned in the ... Faulty goods must be returned within 28 days from dispatch date.)”
“I’ve ordered fro Circle Fashion in the past with no problems. However, following an order I have just received I have now realised like many of the reviews I’ve just read it’s when things go wrong with your order than you encounter problems. I ordered a Canada Goose Langford parka in a size large because the editors notes said it was a fusion fit which is a slimmer fit. I had recently returned a regular fit Canada Goose Langford parka to another company with no issues as it was too big. When my order arrived I noticed it was also very big on me and I suspected it wasn’t fusion fit which customer services confirmed. I pointed out that there website states it is fusion fit and they said they would look in to this. I asked for a returns label and the e mails I keep getting back state that they do not cover return postage. So I am left with a coat that I was misold and Circle Fashion want me to cover the return postage even though it is there mistake! Very disappointed”
“Ordered Alexander Mcqueen tshirt in size SMALL but received size XL. Trying to call them and it goes to voice mail which is full and no reply to tons of mails sent to them. Do not know what to do with the tshirt. Waste of money and time. Do not want send them back without communication coz then will have to follow up for refund which would be a nightmare too like the purchase is.”
“One of the biggest mistakes i ever made was clicking on this website.
Order placed since 28th January and till now, no single information regarding my order, no one picks their customer care lines, called almost 10times, no one replies email, emailed like 20times since then, no one replies numerous DMs. Beware of companies that limit their comments on social media, it shows they are running from something.
I understand about current global situation, but the companies that will come out of this stronger will be those ones that gives everything to ensure customer satisfaction even when the chips are down
This is one crappy company, avoid them for your peace of mind”
