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Citibank Reviews

2.5 Rating 301 Reviews
36 %
of reviewers recommend Citibank
2.5
Based on 301 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5

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Citibank 1 star review on 18th January 2026
Sarah
Citibank 1 star review on 14th December 2025
Ace Zachary
Citibank 1 star review on 14th December 2025
Kimberly Torres
Citibank 1 star review on 17th October 2025
Darren Wright
Citibank 1 star review on 17th October 2025
Judith
Citibank 1 star review on 12th October 2025
Donna Rowell
Citibank 1 star review on 20th September 2025
Harley Davidson
57
Anonymous
Anonymous  // 01/01/2019
Citibank closed two of my credit card accounts, for lack of use. I felt like they could have at least given me a heads up, and I would have utilized the cards, in order to keep the accounts open. It is said, that credit card companies closing accounts, can have a negative impact on one's credit score.
Helpful Report
Posted 7 years ago
Citibank is rated 2.5 based on 301 reviews