City Health Foods Australia Reviews

Name: City Health Foods Australia
Address: 146, Hunter Street, Newcastle
Rating: 4.89

4.9 Rating 1,653 Reviews

98 %

of reviewers recommend City Health Foods Australia

4.9

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

City Health Foods Australia 5 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there, I recently purchased the Amino Nutrition 100% Pure Magnesium Glycinate Powder 1kg. It was my first time on your website; I was checking out the NutriVital Magnesium Glycinate 400g which I intended to buy two of, I’ve bought it several times from my local health food store, and it’s a great product. But I spotted the Amino Nutrition 1kg Magnesium, and thought I’d try it; seeing as on the bag it says it’s “Pure Magnesium.” I really wanted the product to be good, I really did. I never write negative reviews, but on this occasion I have to because I had such a bad experience with this product! I’ve been Carnivore for 3 years and in the best health of my life, but this product played havoc with my system me for two weeks, I won’t go into all the details, suffice to say it messed with my microbiome big time! When you mix the powder into a glass of water, what is that incredibly sweet granulated substance that forms at the bottom of the glass?! There’s something not quite right about it, that’s for sure. After 3 days I stopped using the product, but it took some for my system to go back to normal.”

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Posted 3 weeks ago

“Your delivery service was terrible. When I placed my order on 24 May, I was told that the delivery would be made on 28 May and I planned ahead to make myself home on 28 May. On 27 May, without any notification, I received any email telling me that the delivery was attempted but I was not there. There was no phone call, nothing, not to mention the delivery was done on 27 May, not the 28th as planned. On 28 May I therefore was forced to ask for a re-delivery on 5 Jun and I paid $5.5. However, on 5 Jun, I had been waiting for the whole day and again no delivery was made. At the evening I tried my luck to see if I could pick it up from the transit point and I finally collected it directly from the transit point. So I paid $5.5 for nothing, and your delivery team didn't do anything, it was a terrible experience considering the purchase I made was almost $200!”

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Posted 1 month ago

“I was very disappointed when I received my vitamins. I ordered a organis Beef bone broth where the jar was all broken with glass inside the jar. I called to mention that it was delivered like that but the person on the phone wasn't interested and basically told me "bad luck". Not happy and I won't be purchasing anymore products from your company”

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Posted 4 months ago

“I was really disappointed to have to wait for over a month to get my tablets I ordered. Unfortunately they use a really bad courier service that is very hard to deal with. I contacted city health after 10 days but they were unable to do anything more than myself, which was 'give details where to leave the parcel' which I did and it still took another 20 days to recieve my vitamins”

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Posted 5 months ago

“I'm actually not happy as I don't have the product yet - I have just phoned Aramex & they have it & will get it out in the next 48 hrs - only because I have rung - they said they received it on the 27th Feb - really bad service from them to still have it sitting at their depot on the Gold Coast when thats where I am”

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Posted 1 year ago

“Still haven't received my product”

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Posted 1 year ago

“It’s been over two weeks since I placed the order and I still haven’t received the item. I have contacted Aramex and your own customer service department several times and they have both been polite but completely useless in providing any actual answers as to when the parcel will arrive. I understand delays happen but this time line is too long to wait for a health product. I won’t be using your company again.”

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Posted 1 year ago

“Unfortunately I think I am allergic to something in this product. Even 1 drop in juice left me with a hot throat and tongue. I tried a couple of times but get the same result each time and it lasts two to three days. I mistakenly ordered two bottles, so an expensive experience. Sounds like people have great results with this product, regretfully not for me.”

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Posted 1 year ago

“I still haven't received the item”

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Posted 2 years ago

“have not received the item, so can't comment.”

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Posted 2 years ago

“Havenyt received it as yet”

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Posted 2 years ago

“I did not order this product. I ordered probiotics 55. These tablets are the size of horse tablets and I can't swallow them. Very annoying. Completely wasted my money. Very expensive mistake. Not happy.”

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Posted 2 years ago

I've checked your order and the item we've sent you is the item you ordered. If it's unopened you are welcome to return it under our usual 30 day return policy.

Posted 2 years ago

“I can't write a review if I havnt recieved my product. My product must be lost in the mail. I ordered it weeks ago”

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Posted 3 years ago

“I still haven’t received my order!”

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Posted 3 years ago

This was delivered to your PO Box on Tuesday, please check your mailbox and if there's an issue get back to us.

Posted 3 years ago

“I haven't received my order”

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Posted 3 years ago

“Still awaiting delivery!! Ordered on the 28 th January still no show with some on home all the time not happy”

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Posted 3 years ago

Unfortunately it appears Australia Post are experiencing delivery delays in your area at present. Covid is impacting deliveries across Australia leading to delays in some areas. We'll be in contact to chase this up for you.

Posted 3 years ago

“the capsule is going to expire soon”

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Posted 3 years ago

The product you purchased has been discontinued by the manufacturer. As a result there is unfortunately no longer dated product available.

Posted 3 years ago

City Health Foods Australia is rated 4.9 based on 1,653 reviews