Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 98, Fox Drive, Dandenong South, Victoria
Rating: 4.78

4.8 Rating 553 Reviews

96 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.8

Based on 553 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Borrelli Commercial Catering Equipment 5 star review on 28th April 2024

Macdonald Tapfumaneyi

Borrelli Commercial Catering Equipment 5 star review on 22nd October 2022

Matthew Keats

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not fault the company regarding the sale of the fridge to me, however the company delivering it has a lot to be desired, picked up on the 5th and taken to the depot and to this day is still sitting there waiting for enough heavy items to send over in a container (that`s what i have been told) not happy, it is now the 17th and tracking still has it sitting in their Vic warehouse.”

Helpful Report

Posted 2 years ago

Hi, I am sorry your are facing this issue. Can you please call us on 0397836325 so we can call the delivery company on your behalf. We need your order and tracking number so we can assist you. This is not in anyway typical and we need to talk to a delivery representative to find out what is going on. Please call us, CKS Sales Team

Posted 2 years ago

“Great service and prompt delivery”

Helpful Report

Posted 2 years ago

“Product looks great and works good after 3 days. I think the delivery process is a bit of a con. Why pay extra for them to lift of with tail gate for something that only weighs 60 kgs. Find another carrier”

Helpful Report

Posted 2 years ago

Hi Warren, Thanks very much for your feedback and for highlighting this issue. We completely agree with you. It's beyond ridiculous. Some of the carriers are now insisting on a tail lift truck for items over 25kg - 35kg depending on the courier. We lose customers over this, it's not good. It's all driven by health and safety gone mad. Our hands are tied unfortunately. We have no control over if a tail lift truck is required for a delivery. As a rule of thumb, anything over 35kg in weight will trigger a tail lift price option. If we had a choice we would rather let customer decide and have the option to get a few guys together and lift a heavy item off the truck if they so wished. You are going to carry it into it's final position anyway. It really makes no sense. For any future purchasers reading this: The combined weight and dimensions of an order is sent to each courier via a system called Macship - this then returns a live price to the website. We always display the most competitive option depending on residential or business delivery (they have different rates for each and residential will always show a tail lift option on heavy items (ALL carriers insist)). If any customer would like to organize their own courier service, the delivery weight and dimensions of each item is included in the product data section of each item for you to get your pricing. Just let us know, send through the manifest and we are happy to load you purchase on to the truck. Apologies for the long winded reply, but it's a very frustrating issue which we can do nothing about. Have a great day, CKS sales team

Posted 2 years ago

“Fridge is great however it has arrived with a dent. CKS were very helpful and gave me a credit for the inconvenience”

Helpful Report

Posted 2 years ago

“Very efficient and product delivered within a few days.”

Helpful Report

Posted 2 years ago

“Prompt delivery to nearest freight depot , however, like most deliveries to us that freight depot is a 200 km drive Product is good and was well packaged”