Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 98, Fox Drive, Dandenong South, Victoria
Rating: 4.78

4.8 Rating 551 Reviews

96 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.8

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Borrelli Commercial Catering Equipment 5 star review on 28th April 2024

Macdonald Tapfumaneyi

Borrelli Commercial Catering Equipment 5 star review on 22nd October 2022

Matthew Keats

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have little or no after sales service or consideration for warranties”

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Posted 4 months ago

“We purchased fridge but tool is not coming so we cannot installation”

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Posted 5 months ago

Hi Angela, We want the opportunity to investigate your feedback further, as we have sent you all the tools that are necessary to install this product. Please call our team on (03)9783 6325, and we'll work with you to resolve any issues as quickly as possible. CKS Sales team

Posted 5 months ago

“still haven't received it”

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Posted 5 months ago

“very pool hot display. dont buy this one. too dark , also this is warm white. yellow led better for display”

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Posted 11 months ago

“Delivery not in time as promised and sent me a spiral mixer already been used instead of a brand new one as per purchase and they didn't even have the decency to clean it properly. I been advised to buy from them I won't advise you to do the same”

Borrelli Commercial Catering Equipment 1 star review on 27th February 2023

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Posted 1 year ago

Hi Sergio, It's a shame that our service has warranted such a harsh review. Apologies for the issues that you experienced during delivery. I believe that you were in contact with the courier company and they didn't fulfill the delivery time. 99% of the time things go smoothly but yours did not. We can only apologize on their behalf. As for the us selling you a used mixer this is not the case. We do not sell used stock unless it is specifically stated at point of sale. Yours is a brand new off the shelf unit. As Tim mentioned, we have no answer to why you think it is used. All I can think of is it maybe was not cleaned properly after QC testing? Again it is brand new. You have already been offered a full refund but have not taken it. Not sure what else we can do. CKS sales team

Posted 1 year ago

“I bought cake display worth of 4k .it is not working. I called them . Not professional . Response was very bad . Never bought from them.”

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Posted 1 year ago

Hi, You left us a call on over the weekend to say you had issue with your display unit. We called you first thing Monday morning to arrange a technician. You were not happy that the tech could not be there immediately, right now. We said please get your own technician to get there ASAP and we are happy to foot the bill. What lack of action on our part deserves a one star and an unprofessional comment review? CKS Sales Team

Posted 1 year ago

“Hasn't arrived”

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Posted 1 year ago

“We still didnot receive our order , we paid 31 august , should be in 9 th , but still not get it . Please call 0438056688”

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Posted 1 year ago

“The product itself and the customer service from the shop (over the phone) was good, but the delivery experience can only be described as absolutely appalling. The delivery driver was extremely rude and despite the fact I had been charged $300 for delivery - insisted that the fee only included taking the product off the truck or "tailgate" delivery as he called it. When I explained that I couldn't carry the 70kg bar fridge box inside by myself (being a 60kg woman) he said he "had a bad back" and could not get the bar fridge inside for me (which could have been done with a trolley I believe - but he made no attempt to even consider this). The driver showed absolutely no compassion or care factor for the issue. He even left the box cable tied to the delivery pallet! If it had not been for the kindness of 2 tradies working at my neighbour's house, who carried the box up and inside my house (and who also cut the cable ties and disposed of the pallet), it would have been left outside on my front lawn in the rain that appeared hours later. Would NEVER buy from this business again after this horrible experience. I suggest they seriously re-consider the courier company they are using!”

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Posted 1 year ago

Borrelli Commercial Catering Equipment is rated 4.8 based on 551 reviews