Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 98, Fox Drive, Dandenong South, Victoria
Rating: 4.73

4.7 Rating 711 Reviews

94 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.7

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Borrelli Commercial Catering Equipment 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered the 50kg Ice maker,as a replacement for the old one.Since it didnt worked called customer support the female kept saying refer to manual even though i said i did.Then called a technician who came twice and couldnt get it running,i called again and they said same thing.when i emailed them about their service not good and will report further ,they said pack and send the heavy machine back we will test here rather than sending a technician ,this is poor.So had to report to fairtrading.”

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Posted 2 weeks ago

Hi Rajesh, This units warranty is a parts and labor warranty, we made exceptions for you and offered as a good will gesture to allow you to return it as you asked to, even though the unit was used and we cannot re-sell it. You said the unit was showing an F4 error code which means the ice is being made to thick. You were told to read the manual as this explains how to resolve this issue. You also said it is on a 1 hour cycle. That indicates the ice is being made to thick due to what you changed the controller to. Hence why you were referred to the manual. You also had an unauthorized technician work on this unit which completely voids the warranty. We did everything we could to help you and offered remedies. Borrelli Sales

Posted 2 weeks ago

“Terrible delivery service ! Very tricky delivery method ! Never coming back”

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Posted 3 months ago

Hi Jun, Can you please clarify what you mean by "tricky delivery method"? Please give us a call on 03 9783 6325 or send us an email to sales@borrelli.com.au, so that we can understand further. We are very confused by this review? Borrelli Sales Team

Posted 3 months ago

“2.5 year fridge blew a compressor, warranty should have been supplied, purchased a new only due to fitting requirements otherwise would not have purchased”

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Posted 3 months ago

Hi Peter, Our warranty periods are clearly displayed in the product description for every unit on our website. Our bar fridges have a 2 year onsite parts and labor warranty. Even after the warranty period we try to assist our customers with finding technicians and sourcing parts, which we did with you. You contacted us about your fridge and we assisted you with technician contact details and said we will help you source parts if they were needed. Your unit was purchased June 20th 2022 which makes it 1 year and 3 months out of warranty, so it was unfortunately very far our of the warranty period. Borrelli Sales Team

Posted 3 months ago

“Fridge is far too noisey to be in a house would only purchase if outdoors”

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Posted 4 months ago

Hello Barrie, Thanks for taking the time to write a review. Why does this deserve a 1 star? Is the noise above the advertised Db level on the listing? Have you talked to the team in the office incase there is an issue with the product? We sell commercial refrigerators with advertised decibel levels clearly stated on the listings. If there is an issue with any product PLEASE get in touch, we are here to assist. Again, why a 1 star review???? Borrelli sales team

Posted 4 months ago

“We were sent the incorrect door for our fridge.”

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Posted 6 months ago

“How can one review when it was supposed to arrive and has not.”

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Posted 8 months ago

“regarding my ORDER #20068, I haven’t received the item. and the customer service consultant refuses to communicate with me. I request for full refund because when i made the order, the consultant promised me it would arrive early last week. I have been tracing all the time but still no progress. it’s another week, and it has no sign that i could receive the item. also i get no chance to contact the customer service.”

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Posted 11 months ago

Hello Holly, Thanks for leaving a review. Reference your points: At no point did we NOT communicate with you. Why would you say this? We have 2 phone recordings of over 10 minutes trying to rectify the issue and offering you a refund (which we have done). We NEVER promise delivery times only estimates. It would be disingenuous of us to promise something out of our control. To other customers reading this review please take it with a pinch of salt and if you have any questions please contact us directly. Thanks, Borrelli Sales Team

Posted 11 months ago

“Arrived broken.”

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Posted 1 year ago

“Arrived and it would not turn on.”

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Posted 1 year ago

“They have little or no after sales service or consideration for warranties”

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Posted 2 years ago

“We purchased fridge but tool is not coming so we cannot installation”

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Posted 2 years ago

Hi Angela, We want the opportunity to investigate your feedback further, as we have sent you all the tools that are necessary to install this product. Please call our team on (03)9783 6325, and we'll work with you to resolve any issues as quickly as possible. CKS Sales team

Posted 2 years ago

“still haven't received it”

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Posted 2 years ago

“very pool hot display. dont buy this one. too dark , also this is warm white. yellow led better for display”

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Posted 2 years ago

“Delivery not in time as promised and sent me a spiral mixer already been used instead of a brand new one as per purchase and they didn't even have the decency to clean it properly. I been advised to buy from them I won't advise you to do the same”

Borrelli Commercial Catering Equipment 1 star review on 27th February 2023

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Posted 2 years ago

Hi Sergio, It's a shame that our service has warranted such a harsh review. Apologies for the issues that you experienced during delivery. I believe that you were in contact with the courier company and they didn't fulfill the delivery time. 99% of the time things go smoothly but yours did not. We can only apologize on their behalf. As for the us selling you a used mixer this is not the case. We do not sell used stock unless it is specifically stated at point of sale. Yours is a brand new off the shelf unit. As Tim mentioned, we have no answer to why you think it is used. All I can think of is it maybe was not cleaned properly after QC testing? Again it is brand new. You have already been offered a full refund but have not taken it. Not sure what else we can do. CKS sales team

Posted 2 years ago

“I bought cake display worth of 4k .it is not working. I called them . Not professional . Response was very bad . Never bought from them.”

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Posted 3 years ago

Hi, You left us a call on over the weekend to say you had issue with your display unit. We called you first thing Monday morning to arrange a technician. You were not happy that the tech could not be there immediately, right now. We said please get your own technician to get there ASAP and we are happy to foot the bill. What lack of action on our part deserves a one star and an unprofessional comment review? CKS Sales Team

Posted 3 years ago

“Hasn't arrived”

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Posted 3 years ago

“We still didnot receive our order , we paid 31 august , should be in 9 th , but still not get it . Please call 0438056688”

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Posted 3 years ago

“The product itself and the customer service from the shop (over the phone) was good, but the delivery experience can only be described as absolutely appalling. The delivery driver was extremely rude and despite the fact I had been charged $300 for delivery - insisted that the fee only included taking the product off the truck or "tailgate" delivery as he called it. When I explained that I couldn't carry the 70kg bar fridge box inside by myself (being a 60kg woman) he said he "had a bad back" and could not get the bar fridge inside for me (which could have been done with a trolley I believe - but he made no attempt to even consider this). The driver showed absolutely no compassion or care factor for the issue. He even left the box cable tied to the delivery pallet! If it had not been for the kindness of 2 tradies working at my neighbour's house, who carried the box up and inside my house (and who also cut the cable ties and disposed of the pallet), it would have been left outside on my front lawn in the rain that appeared hours later. Would NEVER buy from this business again after this horrible experience. I suggest they seriously re-consider the courier company they are using!”

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Posted 3 years ago

Borrelli Commercial Catering Equipment is rated 4.7 based on 711 reviews