Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 98, Fox Drive, Dandenong South, Victoria
Rating: 4.76

4.8 Rating 659 Reviews

95 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.8

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Borrelli Commercial Catering Equipment 5 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good. Installation easy, as it is just sitting on the floor. Looks well made and it was easy to fit the wine bottle shelves. I given a rating of 5 but the instruction manual is a bit hard to follow because it is not translated well. It needs to explain what the setting codes mean. st appeasr to mean 'set temp' but it doesn't say that. PO I think means 'Power off' but the manual does not explain what the power off function actually achieves. and then there is rd, who the hell knows what that does? So after a few hours of messing with the settings and observing what it did I worked it out, but it could be a LOT easier if the manual had simple explanations of what the codes mean and what they actually do. Before you say 'why not just leave it at the factory settings' - we are storing red and white wine in it along with liquers so we need to have the temp more at 10-12 not the factory 5 or less.”

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Posted 9 months ago

“Excellent delivery time, product being a 66L Spiral mixer is a great product BUT no cord attached and NO booklet/Diagram for the electrician to fix the 3 phase plus so cost more given the time for the electrician to figure things out to get it right”

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Posted 9 months ago

“Good product & very quick delivery”

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Posted 11 months ago

“The service was excellent. If not for the poor quality of the user guide the score would have been 5 stars.”

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Posted 11 months ago

“Responsive and reasonably priced - great to deal with”

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Posted 1 year ago

“Good service and great prices”

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Posted 1 year ago

“Good communication and timely delivery. Good product concept.”

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Posted 1 year ago

“Great customer service from company. Delivery driver nearly left at wrong house but that was all sorted.”

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Posted 1 year ago

“Service is good and prompt, quality control could be better as 1 leg supplied incorrect length so had to contact CKS and then wait to be supplied another correct length leg. But overall pretty good to deal with”

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Posted 1 year ago

“Oven is great but delivery was average”

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Posted 2 years ago

“GOOD SERVICE AND EASY TO DEAL WITH.”

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Posted 2 years ago

“Quality of product 5* Quality of customer service needs improvement.”

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Posted 2 years ago

Hi Katya, Thank you for taking the time to write your feedback. We are unsure what we did wrong. Your order says you picked up a GN pan. None of the staff can remember a problem when you came in. I have asked Tim to try and contact you to clarify as the last thing we want is to offend anyone with our service. Feel free to get in touch at 03 97836325 if we can't get hold of you. CKS Sales Team

Posted 2 years ago

“Good communication”

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Posted 2 years ago

“would use again”

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Posted 2 years ago

“Company was excellent to deal with. The staff are friendly, helpful & could help with any questions. I have not used the product yet.”

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Posted 2 years ago

“I should have given you 5 stars because of quick delivery and good quality of product, but it would be better if you can tell me exactly or at least period of time for delivery. Due to I don’t live near the restaurant that your driver dropped the product off, and when he tried to call me before 9am (restaurant open from 11.30am), i was not ready to go there, fortunately I have a staff working there at that time. Anyway the driver dropped off the product nicely but a bit far from the doorway under the hot sunny day.”

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Posted 2 years ago

“Purchased commercial glass door fridge. Product seems great. Delivery was a little high in cost.”

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Posted 2 years ago

“Very helpful and professional Answered all my questions Would recommend”

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Posted 2 years ago

“Bar fridge is great, and delivery was quick. We did however pay $300+ for delivery as it’s a residential property requiring a forklift to bring it in. This was not the case, driver turned up banging on windows and yelling hello with a trolley and my husband went out to assist bring it in. So I’m terms of delivery cost, absolutely ridiculous.”

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Posted 2 years ago

Hi Alisha, Agree totally about the price. It’s crazy. This for the courier to provide a tailgate to lower it to the ground in lieu of customer having their own forklift. Bonkers. Courier companies take advantage of Health and Safety regulations where it suits and charge accordingly. We see none of this fee. Thanks very much for taking the time to leave your feedback. Have a great day. CKS Sales Team

Posted 2 years ago

“Service was great. Transport expensive. And the fridge shelving is not true commercial standards.”

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Posted 2 years ago

Borrelli Commercial Catering Equipment is rated 4.8 based on 659 reviews