Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 98, Fox Drive, Dandenong South, Victoria
Rating: 4.73

4.7 Rating 711 Reviews

94 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.7

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Borrelli Commercial Catering Equipment 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

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“Great service and prompt delivery”

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Posted 4 years ago

“Product looks great and works good after 3 days. I think the delivery process is a bit of a con. Why pay extra for them to lift of with tail gate for something that only weighs 60 kgs. Find another carrier”

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Posted 4 years ago

Hi Warren, Thanks very much for your feedback and for highlighting this issue. We completely agree with you. It's beyond ridiculous. Some of the carriers are now insisting on a tail lift truck for items over 25kg - 35kg depending on the courier. We lose customers over this, it's not good. It's all driven by health and safety gone mad. Our hands are tied unfortunately. We have no control over if a tail lift truck is required for a delivery. As a rule of thumb, anything over 35kg in weight will trigger a tail lift price option. If we had a choice we would rather let customer decide and have the option to get a few guys together and lift a heavy item off the truck if they so wished. You are going to carry it into it's final position anyway. It really makes no sense. For any future purchasers reading this: The combined weight and dimensions of an order is sent to each courier via a system called Macship - this then returns a live price to the website. We always display the most competitive option depending on residential or business delivery (they have different rates for each and residential will always show a tail lift option on heavy items (ALL carriers insist)). If any customer would like to organize their own courier service, the delivery weight and dimensions of each item is included in the product data section of each item for you to get your pricing. Just let us know, send through the manifest and we are happy to load you purchase on to the truck. Apologies for the long winded reply, but it's a very frustrating issue which we can do nothing about. Have a great day, CKS sales team

Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“I have purchased multiple times from commmercial kitchen supplies and could not fault them at all, quality products which are very affordable and their shipping was super fast. Great customer service always happy to help with any questions I have, I highly recommend them to any business looking for quality products.”

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Posted 4 years ago

“Very happy Fast delivery Thank you”

Borrelli Commercial Catering Equipment 5 star review on 23rd July 2021

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Posted 4 years ago

“Great communication for delivery and product perfect as described. Only feedback is if the legs had more options for adjusting the height, that would be perfect!”

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Posted 4 years ago

“I was very happy with the service and the speed that it was delivered i the mixer was in great condition on delivery and great prices.”

Borrelli Commercial Catering Equipment 5 star review on 22nd July 2021

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Posted 4 years ago

“service & convenience was great”

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Posted 4 years ago

“Fair price with no compromise on quality. The communication with CKS made it easy”

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Posted 4 years ago

“Excellent and friendly service.”

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Posted 4 years ago

“Very easy to deal with... awesome product.”

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Posted 4 years ago

“We were super impressed with how fast our bar fridges arrived. I also had a few questions in the beginning and the customer service was amazing. So friendly and helpful. Thankyou.”

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Posted 4 years ago

“Very good service ..”

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Posted 4 years ago

“Fantastic product and outstanding delivery service as the delivery person had to negotiate locked gates due to major renovations.”

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Posted 4 years ago

“Very fast delivery and friendly service 😊”

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Posted 4 years ago

“Fantastic service and on time delivery. Thank you”

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Posted 4 years ago

“Requested a left hand Drainer Sink and it arrived well ahead of time. Easy to assemble.”

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Posted 4 years ago

“Easy to deal with. Product exactly as specified and matched all details and photos. Delivery to reginal Victoria was so easy as they organised it all. Would highly recommend this company and their products”

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Posted 4 years ago

“Fast delivery, good communication.”

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Posted 4 years ago

“Great product, lightning-fast interstate delivery! Definitely shopping here again.”

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Posted 4 years ago

Borrelli Commercial Catering Equipment is rated 4.7 based on 711 reviews