Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews

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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got on with the job no hassle at all”

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Posted 7 years ago

Thanks for the review! Glad you have had some success - kind regards Kylie Ops Director

Posted 7 years ago

“So far so good, still some more ongoing, hope they do as good a job as they have with the previous ones; Thanks again for all your help.”

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Posted 7 years ago

Thanks for the review, lets hope there is some more good news in the pipe line! I will pass on your kind words to all the staff. Kind regards Kylie Ops Director

Posted 7 years ago

“Well what can I say, didn't expect the success rate so far ...... 2 claims won and still some in the pipeline. Thanks for all your hard work and always a pleasure to hear from you, truth is I would never have got round to claiming If left to my own devices. Every conversation with you all has been polite friendly and helpful so thanks again.”

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Posted 7 years ago

Thank you for your kind words, I will make sure I relay this to all the staff. We aim to please and it makes me really happy when a customer enjoys all the hard work we put in to get the right results. Kindest regards Kylie Ops Director.

Posted 7 years ago

“After a misunderstanding was resolved & I made an apology for the misunderstanding I can truly say Kylie,Scott Rebecca & team have dealt with everything brilliantly. I would recommend them to family & friends. They make the experience personal which counts for a lot these days . Thank you for all your hard work.”

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Posted 7 years ago

“Nice and simple. Very helpful and friendly.”

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Posted 7 years ago

Thank for the review, I think youve said it all :-) Kind regards Kylie Ops Director

Posted 7 years ago

“Very happy with the service l received , the staff was so helpful . Nothing was a problem thanks again”

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Posted 7 years ago

Thanks for the review Mr Tock, We aim to make this as easy as possible for everyone involved. I will let all the staff know its another great review. Thanks again Kylie Ops Director.

Posted 7 years ago

“All of the people were very professional and helpful at all times”

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Posted 7 years ago

Thank you, we aim to provide a great customer service at all times, pleased you have had some success. kind regards Kylie Ops Director

Posted 7 years ago

“In reply to you reply Kylie . You haven't acknowledged the amount of phone calls your advisor made which didn't get answered. If you look at some of the 5 star remarks there are a lot of people unhappy not only with the constant calls but the 30% cut your company takes”

Helpful Report

Posted 7 years ago

Ms Amos, rebecca placed 3 calls to you one on monday , one on thursday and one on friday, the call recordings are on your account, and show as a footprint, they can be attached to this review upon your request so the general public can hear how professional our staff are. You appear to be targeting rebecca, when infact she has worked within policy. You didnt have a problem with us as a company until you were contacted regarding payment. In relation to the 30% fee, you were made a ware of this on your initial call, we have to be transparent in relation to fees as we are a regulated industry, you signed our terms of business, you agreed to the fee, if you were unhappy with this nobody forced you to go ahead? continuing to place negaitive reviews is not really very nice. I think the more people read your negativity it becomes apparent that your problem was with payment. I wish to maintain professionalism throughout and would prefer you to respond by email direct or indeed by all means call me, you have my direct line. Thank you

Posted 7 years ago

“Great service very polite and dealt with my ppi claim very good well happy thanks you”

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Posted 7 years ago

thank you very much for your kind review, nearly all our custoemrs are very happy with our service and professionalism. Glad we could help. Kindest regards Kylie Sheedy Ops Director.

Posted 7 years ago

“Unprofessional, harassment I was called everyday by Rebecca who was my case worker . Taking my complaint further & I suggest to everyone whose not happy get in touch with the ombudsman. We are paying for a smooth supportive & professional service not harassment & downright rudeness. If people get in touch with the ombudsman this kind of company will have to address its issues or be shut down !”

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Posted 7 years ago

Ms Amos, thank you for taking time out of your day to leave a review, I would also like to express my disappointment that you have left a review which is very negative towards Hardwick Financial Solutions Ltd as you know whilst you are in business yourself that this can be very damaging. From everything I have reviewed and listened to again we have been very professional throughout. I take into consideration your remarks regarding the handful of 1 star reviews and may I add that it is impossible to make everybody happy and I welcome all reviews and indeed the good and bad, this only shows that we are real company and that we care and will always endeavour to improve. The majority of people that tend to leave bad reviews come with their own circumstance and not everyone wishes to pay their invoices and those people like to shout about it, however I do truly believe that the many many 5 star reviews can’t all be disillusioned. kindest regards Kylie Sheedy Ops Director

Posted 7 years ago

“Very impressed with service from all involved thank you so much”

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Posted 7 years ago

Mrs Clayton, thank you for taking the time to leave a review, I will pass your kind words on to all our staff. Kylie Ops Direcor.

Posted 7 years ago

“soon as I got the payment I was hounded by telephone calls whilst at work on my mobile and messages on my landline when I got home from work. then because i did not ring you the next day you sent me a message to say you would take legal action if I did not pay it by close of business that day. for Gods sake people have more important things going on in their lives. 30% plus vat is a joke anyway. i did not think i was eligible or i would have done it myself or used a company that charge 20% plus vat. definitely wont be recommending you to anyone!!!”

Helpful Report

Posted 7 years ago

Good evening Ms Padden, thanks for the review, We make it no secret that you can indeed claim back your own ppi, however we have many customers who have advised they have tried and failed , then we have been successful. We are very transparent in relation to fees/charges and you do indeed have a 14 day cooling of period. We don't normally receive negative reviews until the final stages of the claim, and I know that sometimes when an invoice is presented its not always welcome. However I am confident in the professionalim of the staff and that we do deliver what is required. I am sorry you feel that its not been a process you have enjoyed. Kind regards Kylie Ops Director

Posted 7 years ago

“Contact at times asked not too due to work. Several different people replicating requests for information. Stressful and time consuming.”

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Posted 7 years ago

Good afternoon, thanks for taking time to leave a review, all feed back is important as it can only help to improve our process and service. I am sorry you feel it has been a stressful journey as the majority of our customer feel its an easy process, with little interaction. Sometimes if a customer has more than the average 6 claims this can cause more than normal calls as each claim is dealt with individually, or if some information is missing from the initail call this can also cause the same problem. This is something we are working on and alway looking to improve. Kindest regards Kylie Sheedy Operations Director.

Posted 7 years ago

“They resolved my claim really quickly and efficiently”

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Posted 7 years ago

thank you for your feed back. I am really pleased this has been an easy process for you. Kindest regards Kylie Ops Director.

Posted 7 years ago

“Got fake information from the bank the bank will not give out information I have never had a card with Barclays that means you that means you must be cancelled agreement because you have fake information that means I do not owe you nothing because you have done none of the work the police have told me you are a fake company do not trust”

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Posted 7 years ago

Good afternoon Ms Babington. I have tried to call you to discuss your concerns, I have reviewed your file. I am not quite sure why you feel we are fake, we can only progress the claims from the information the bank and yourself give us. If you would like to take the time to peruse our review site you will establish that we have many many happy customers and work hard to retain a excellent customer service. and even though we may have very small percentage of 1 - 3 star reviews this only show that we are a real company and not everyone is always happy, but each claim and customer has its own set of circumstance. I would be more than happy to discuss as suggested previously, your claims. With kindest regards Kylie Sheedy Operations Director

Posted 7 years ago

“I am appalled the way i have been treated, for you to threaten me with collection department for an Invoice i NEVER received is beyond belief. I would never not pay my debt and if one would have been sent to me it would have been paid!! I would never recommend your company to anyone ever again”

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Posted 7 years ago

Thank you for your feedback Mrs Brown, the invoicing side of the redress is always difficult as there are time frames for payment and occassionally the banks run overdue and the information is not recieved, however the customer then already has their funds. Once the information is input the system will recognise dates and will issue the relevant collection letter or text. In most cases the customer has already called to advise funds have been recieved and payment has been made before this happens. I apologise if you have been offended by the process but is difficult to tailor the system to individual circumstance. Kindest regards Kylie Ops Director.

Posted 7 years ago

“Claims2gain did all the hard work after I provided them with some initial information. They made the process very easy and straightforward and as a result, I'm now four figures better off! I would recommend this firm too anyone who wants to claim back ppi but are not sure how to claim it back!”

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Posted 7 years ago

Fantastic, alway pleased when a custoemr is happy with our service. Glad that you have had a succesful customer journey. Thanks for the feedback. Kind regards Kylie Ops Director.

Posted 7 years ago

“We had PPI we didn't know about, excellent quick service and the money came within a month of being told it was being investigated.”

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Posted 7 years ago

good afternoon, thanks for the feedback, thats the kind of quick process I would want for all our customers. Glad we could help. Kind regards Kylie Ops Director.

Posted 7 years ago

“Quick in getting my claim but too many texts and calls to get the invoice paid”

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Posted 7 years ago

“I would like to thank you from the bottom of my heart. This is the second time that you have successfully claimed back PPI for me. This time I heard about the success while a hospital patient and I cannot thank you enough for aiding my recovery. You are a great firm who do not hassle people unlike other firms. Top marks to all you employ. regards.”

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Posted 7 years ago

Good morning Mrs Walker, I think I rang you to confirm the good news relating to your latest offer. I am really pleased its been of some help and would like to wishyou a speedy recovery, Kindest regards Kylie Sheedy Operations Director

Posted 7 years ago

Claims2gain is rated 4.4 based on 446 reviews