Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews


Customer Service
Communication Channels	Telephone, Email

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07825525087

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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a zero I would. Plenty more efficient companies out there. Avoid these crooks.”

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Posted 5 years ago

“Absolutely shambolic I must say. I’ve complained numerous times about the continual harassment my disabled elderly father is receiving. Average roughly about 5 calls a day and the answers still no.”

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Posted 5 years ago

Good morning, If you can please advise the name and number we are contacting I can get this information removed. My direct email is kylie@claims2gain.com Kindest regards

Posted 5 years ago

“I told claims to gain to proceed. Three months later they said my file was lost. No apology. Terrible customer service.”

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Posted 5 years ago

“Spent months waiting and nobody even contacted. Calls never returned have to say it’s an awful service”

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Posted 5 years ago

“I would leave a zero if possible. They hounded me to sign up for the PPI rang my work even. One of the members of staff called my home and was rude to my elderly mother. DISGRACE!!”

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Posted 5 years ago

“Found the staff very rude and nobody ever returned my calls when I asked. Would never recommend far better companies about.”

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Posted 5 years ago

“If I could give a zero I would. I read an earlier comment and both myself and a friend haven’t been paid out when they changed from Hardwick. Beware of these”

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Posted 5 years ago

“They are harassing you with phone calls. You tell them not to contact you, you don't have PPI - they just don't listen. Avoid them like the plague - real cowboys.”

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Posted 5 years ago

“Over 6 months after being told I was owed £xxx I finally received received my cheque. Claims2gain were generally disinterested in my requests to find out why my cheque was not forthcoming but then hounded me several times a day for a week to demand I paid their bill. Their terms state 7 days and their bill was settled within that time frame. If only they had been so proactive in getting me my money. I wouldn’t recommend this company at all.”

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Posted 5 years ago

“Regularly change their business name to avoid payment”

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Posted 5 years ago

“Sadly cant leave a zero - awful company through and through. Staff are rude and unwilling to help. Would look elsewhere as better services available.”

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Posted 5 years ago

“I had a good outcome however, I felt harassed with the constant phone calls, emails and text messages... in view of this, I wouldn't use this company again.”

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Posted 5 years ago

“I ended up chasing them for information & then ended up talking to my bank they then sent a threatening letter demanding payments for there work & threatening calls & emails”

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Posted 6 years ago

“I had letter from you back in August 2017 . Saying i money in ppis . And i sent the froms back to you and i still have not heard from you, So i would say that is not good customer sevice.”

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Posted 6 years ago

“we still have many outstanding claims with your self and when enquiring about this I was informed that one of them never put ppi on any loans now , well I beg to differ I had a lot of business with these people and I know that they owe me ppi repayment also another claim was now closed , we were never informed of any of this. it is now a year past October since we put our claims in to yourselves and have repeatedly signed for the same claims over and over again, when phoning you we are waiting over fifteen minutes plus for someone to answer. I personally think it is bad management, poor results, and my husband and I are still waiting seventeen months down the line for results.”

Helpful Report

Posted 6 years ago

Thank you for this information Mrs Chapman. I have reviewed your file and can advise that for every update we receive from the banks we update you via email or text unless we need to call you. We have to trust the banks information to a degree as its difficult to proof otherwise but if the bank are advising that PPI is not located or attached then unless you have proof then we cannot take the claim any further. The banks do not have an obligation to hold information after a 6 year period. you have 33 claims all dealt with individually, you have had successful claims and you have 4 remaining with queries on them. I do understand that it can be frustrating and in theory claims should be dealt with in a efficient manner, however we are sometimes held up with inconsistencies with the banks responses. A staff member will contact you to resolve any remainder queries that have been raised. Again thanks for the comments. Kindest regards Kylie Sheedy Ops Director.

Posted 6 years ago

“I’ve had a few dealings with different people in this company and have nothing good to say about any of them. They are just very incompetent. Either their workload is too great or they’re thick!”

Helpful Report

Posted 6 years ago

Thanks for the review Mr Sides, I feel your review is a little unfair and for public review.. when the reality is we worked closely with you to resolve your financial circumstances and indeed made an arrangement to help you after a substantial amount of redress was awarded. We then advised of a further amount due to you. If you can take the time to read further reviews you will recognise that the 1 star reviews mainly come from people who owe us money and do not pay their invoices without issue and this is very few - stats who less than 4%. I appreciate you are entitled to your opinion and thanks for taking time out to reply. The Hardwick Group do not take offence to your wording, if anything its quite humorous. Kindest regards Kylie Sheedy Ops Director.

Posted 6 years ago

“You took 30% of my money which is a lot NEVER AGAIN! I told my friend not to fall for the trap!!!!”

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Posted 6 years ago

Thank you for the review. We are very transparent with regards fees charged and this point of sale is scripted, you also have a 14 day cooling off period whereby you can cancel. It is not a hidden fact that you can claim on your own merit. We only ever get 1 star reviews when payment is due or overdue. It is unfortuante you feel as you do, we only ever work on getting the best for all customers. Kind regards Kylie Sheedy Ops Director.

Posted 6 years ago

“Asked you look into Ppi miss sell not commission % i would have been paid a refund any way”

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Posted 6 years ago

“Sorery computers and me are not the best of friends, I pushed the wrong button.We are more than pleased with the help you have given to us. Should have been 5 stars.”

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Posted 6 years ago

Thank you for your review, we appreciate you taking the time to leave one for us. I'm glad we could claim your money back for you, don't hesitate to call the office if you can think of any further finances you've had in the past, we will be more than happy to look into them for you. Kind regards, Rebecca Adamson Collections officer

Posted 6 years ago

“On several occasions whilst communicating with several members of staff via telephone, the call operators were very curt in manner, did not deal with communication competently and did not seem interested with dealing with matters in depth. However when payment was due on accounts we was hassled continuously. A certain claims dealer called Janice was given a full explanation around a delayed payment has the company had not processed a cheque for payment. She was given a time frame when the payment would be made, yet still found it necessary to send a distasteful telephone text to my wife threatening legal action if payment wasn't made even though she was made aware fully of the situation, I thought the whole experience in dealing with your company unpleasent and extremely unprofessional!”

Helpful Report

Posted 6 years ago

Thank you for your review. I appreciate all comments and look to respond to each customer and if necssary address any issues raised. I have reviewed your account and work completed. I have listenedd to all calls connected and I have not found any whereby you are unhappy with our service. At no point have you advised of any problems. Mr Agar you take the majority of the calls and always ask us to deal with your wife, who we have rarely spoken to. we were only notified on 6th dec that you had a problem with the cheque issued and we then waited for a new one to be sent out. the initial invoice was raised 31/10 its only upon notice of consequence of none payment did we receive a call from Mrs Agar who explained a different situation. We have adhered to the correct collection activity on an account which appears over due. I am sorry that you feel that our service has been substandard, however I cannot find fault with the process your accounts have been through. Thank you once again for taking time out to write a review. Kind regards Kylie Sheedy Operations Director

Posted 6 years ago

Claims2gain is rated 4.4 based on 446 reviews