Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews


Customer Service
Communication Channels	Telephone, Email

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07825525087

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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constant pestering to see if money had gone into our account. You must be desperate for money.”

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Posted 6 years ago

“I was originally told the percentage of the claim they would take was 30% can’t imagine many private individuals would being able to claim back the VAT they put on top so misleading. I received my cheaque from Lloyd’s and told them I would make the payment once the cheaque had cleared. I have just made the payment before it has cleared due to the chasing texts/ calls/ emails.”

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Posted 6 years ago

“since you got in touch again HAVE HEARD NOTHING FROM YOU. as I have said in my email to you dated today 27-08-2017 and other emails sent, nothing from you. so have written to the ombudsman and they are looking into my cases.”

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Posted 6 years ago

Good afternoon, could you please advise me of the email address you have used as I am unable to locate any contact from yourself using your email as a search? Kind regards Kylie Ops Director.

Posted 6 years ago

“Contact at times asked not too due to work. Several different people replicating requests for information. Stressful and time consuming.”

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Posted 6 years ago

Good afternoon, thanks for taking time to leave a review, all feed back is important as it can only help to improve our process and service. I am sorry you feel it has been a stressful journey as the majority of our customer feel its an easy process, with little interaction. Sometimes if a customer has more than the average 6 claims this can cause more than normal calls as each claim is dealt with individually, or if some information is missing from the initail call this can also cause the same problem. This is something we are working on and alway looking to improve. Kindest regards Kylie Sheedy Operations Director.

Posted 6 years ago

“The ppi claim came quickly but phone calls for the payment of invoice was ridicuous even while i was at work 😠”

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Posted 6 years ago

“Nothing went wrong but the service was poor - constantly being badgered every time I had to fill in a form ! Even though they knew I was at work!”

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Posted 7 years ago

“I did read the "small"print And knew your charges were what I consider extortionate but as your representative was " certain" that the information on your database was correct dispite my concerns I went ahead, well it turns out that the big loan had no ppi but my old Barclay card did have! Apart from your charges the time it took to get answers was unbelievable Emails for update on progress to your representative went unanswered until I contacted your customer care complaints dept I almost contacted the finacial regulator I was so frustrated. Also I lost count of the phone calls badgering me for the form to be returned and I found the tone of the final invoice demanding and threatening.”

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Posted 7 years ago

Thank for taking the time to leave a review Mr Westacott, and thank you for taking the time to speak with me it was a pleasure. Kindest regards Kylie Operations Director.

Posted 7 years ago

“I felt that I was hassled for paying my invoice ! Will not fall for this again a big chunk of my money taken by you !”

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Posted 7 years ago

“Hardwick sent the invoice before they sent the cheque then continued to bombard me with texts phone calls and emails asking me to settle the invoice even though I explained the above and told them when the cheque would be cleared”

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Posted 7 years ago

Thank you for leaving a review for us. Your comment's help us to improve our customers journey with us. It is standard procedure that we forward our client's an invoice before they receive payment. This is so that the client is fully aware of our fees and what is owed to us before they receive the money themselves. We follow procedures and guidelines when contacting client's for payment's. We can usually identify when banks issue payments by following trends. It appears in your case that they took longer to issue your refund than they usually would. Kind regards, Rebecca Adamson collections officer.

Posted 7 years ago

“Too much haressment Do not contact me again.”

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Posted 7 years ago

“Although i did get money back on a couple of claims, i found the lack of communication and updates very frustrating. In addition, both times i was sent an invoice for their fee which was incorrect (too high) and i had to request new ones, one of them the incorrect invoice was sent twice. Whether this was a genuine error or they were just hoping i wouldn't notice and pay the higher amount, i don't know. The most frustrating thing i found is that when they wanted to contact me to chase payment of fees, i was receiving several missed calls per day, bordering on harassment (i cant answer my mobile in work), however when i wanted info from them, they didn't seem interested at all.”

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Posted 8 years ago

“Had several claims running but when someone called they never said which claim they where calling about just went straight into question after question received paperwork which was wrong called to explain but the person would not listen just said sign forms and send back did not want to listen told her that if I get it back wrong again I would cancel everything.got tired of explaining things several times to different people.their procedures need sorting.”

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Posted 9 years ago

Thank you for the comments Mr Harris, I will certainly address this with the shop floor, I dont expect any customer to feel this way, we pride ourselves on a smooth customer journey, hopefully taking out the stress of the process. Please accept my apologies, if there is anything further you wish to discuss then my direct number is 01942 405091.. Kind regards Kylie Ops Director.

Posted 8 years ago

Claims2gain is rated 4.4 based on 446 reviews