Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews

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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good but received too many phone calls chasing things up.”

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Posted 8 years ago

“Excellent service got money back that I had forgotten about. Thank you”

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Posted 8 years ago

“Got back money that I was unaware of as it was over 18 years ago that thw account had been cleared Thank you for your help”

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Posted 8 years ago

“They have worked hard to get me what is owed to me and for that I thank them. The only down side is the constant phone calls and asking me if I want insurance. I received a call whilst on a busy train on the way home and explained that I am on the way home and did not really want to talk about my business as there were too many people listening three times !!. I explained that I was at work and was told "his should only take a couple of minutes". I had to put the phone down. I received a letter telling me that 5 days after my cheque had cleared I must pay HFS. I was called twice before the cheque was even clear telling me that I had to pay now. So thanks for your help but I wouldn't recommend your company to anyone soon.”

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Posted 8 years ago

“I found the Hardwick Group via a Google search had a quick review of their website and decidea to give them a call after all I had nothing to loose. I explained to the guy who answered the the phone that I no longer live in the UK and couldn't really remember all of the details of my banking past, he said no problem just give me your previous address date of birth and a couple of other questions. Then he listed all the banks and I said yes when one he said I had banked with. Within 2 hours I received the letters of authority to sign (everything was done by email as I was outside of the the UK) just over a month later the first cheque for 1k arrived and the subsequently cheques totalling 6k, Hardwick did everything making it painless and smooth So thanks to hardwicks professional and knowledgeable staff me and the family will be enjoying a fabulous holiday this year. I have already and will defiantly being recommending them to anyone who will listen thanks again Hardwick”

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Posted 8 years ago

“Very happy with the service provided They did what they said they would and my claim was sorted within 4/5 weeks👍😃”

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Posted 8 years ago

“Excellent work. Thank you for your help.”

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Posted 8 years ago

“Very efficient service polite people and completed in a few weeks thanks to the staff at Hardwicks”

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Posted 8 years ago

“Retrieving what essentially was mine, thanks to staff at Hardwick. Hopefully there is still some more to come!”

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Posted 8 years ago

“With this particular claim the Hardwick Team was fast, efficient and offered good support throughout. Thank you”

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Posted 8 years ago

thank you for reviewing us, glad you had a winnng case and your customer journey was efficient. Kind regards Kylie Operations Director.

Posted 8 years ago

“I was convinced I had no claim.but hardwick. Convinced me to try.”

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Posted 8 years ago

Thank you for taking the time to leave a review. Many people still have not claimed and believe they too don't have anything due back, can be a nice surprise when the case is won! Kindest regards Kylie Operations Director

Posted 8 years ago

“Having put up with a barrage of annoying callers over the years we eventually gave in after an uninvited call from Hardwick. My wife and I spent ages on the phone going through all our previous addresses and bank accounts and and mortgages. They sent out letters for us to sign which had a lot of mistaken details including wrong addresses or addresses missing completely. We rang up to correct them and they sent out more letters with lots of mistakes some of them the same ones. This seemed to go on for months were they would send a letter and we would send it back with corrections. It was obvious that they were so intent on getting to their next call they were not listening to what we were telling them. We then stopped getting calls for a while and we thought they had gone away. Out of the blue they started ringing again on my phone asking for my wife. She was always at work and they would promise to ring back in the evening. She would stay in for the call which never arrived. This happened on over 10 occasions. They would always ring back the next dat , during working hours , and ask to speak to my wife. At no time did we ever receive information regarding any claims. Following one call I made the mistake of letting them look at a packaged bank account with the Royal Bank of Scotland. You would think I had learned wouldn't you. After agreeing for them to claim on my behalf I received a letter for me to sign. Guess what. All the addresses with regard to that account were missing. Following a lengthy phone call speaking to several different people I politely asked them to cancel that claim and leave us alone saying i didn't want any further contact. I received two phone calls within the next half hour asking if they could continue the claim. We then had about a month without calls when suddenly i received a call on my phone asking to speak to my wife. I pointed out that she was at work. He said he would ring back between 6 and 7pm and that he was from the Hardwick group. I pointed out that my wife often stayed in for calls from them that never arrived. but he promised that he would. He didn't. The next day a lady rang. I went through the whole catalogue of incompetence that we had to put up with for months. She apologised and agreed that we would never be called again. The next day i received a cold call from a man who wanted to advise us regarding the miss selling of PPI. I informed him that we had had enough of cowboy companies especially one called the Hardwick group. I asked if had heard of them. He replied " I'M RINGING FROM THE HARDWICK GROUP." Where is Esther Rantzen when you need her. He agreed we would not be called again. To be fair there were only 2 further calls that day trying to rescue the situation. One from a very nice young lady was very informative. She stated that our claims could very well have been rejected due to wrong information on the claim forms and that banks don't give out reasons for rejecting claims. Mmm could have sent out the letters ourselves with accurate information and could have been successful who knows. We then had a week without calls before a trainee rang with a cold call about PPI. As I was about to launch into a tirade of abuse his trainer came on the line and got it both barrels. He agreed we shouldn't have been called and promised to have our number taken off the data base and there would no further calls. No wrong we have had one further call asking us if we are interested in taking out PPI claims. She was a lovely lady called Sharon who offered her sincere apologies and informed us we would receive no further calls. That was 2 days ago and so far so good”

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Posted 8 years ago

Good afternoon Mr Ramsden, first of all thank you for taking the time to write this review, I welcome all reviews whether good or bad, it can only improve our process and customer service. As you can probably see from the review website its very rare we receive a bad review and this is because of the time and effort we put into making sure that our custoemr comes first throughout the process. I am extremely unhappy that your customerr journey sounds like it has not been the best and I am currently reviewing your file. I will respond to direct by email. with kindest regards Kylie Sheedy - OPERATIONS DIRECTOR

Posted 8 years ago

“Although I had claimed some PPI in the past it was not hassle free. Hardwick have made this hassle free and so far had positive results and received refunds that would have been missed without their help. Would recommend them”

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Posted 8 years ago

thank you for the review, we often persue claims that customers have missed, the banks are not always forthcoming with linked accounts ..happy we have been helpful. Kind regards Kylie Operations Director.

Posted 8 years ago

“i had already been able to claim some PPI back by doing it myself,but afterseveral unsuccessful attempts with some of the more difficult to contact companies, i passed these onto hardwicke who have done a very good job,very happy thank you.”

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Posted 8 years ago

“They obtained me some cash that I wasn't aware I was owed. Good polite service. Fees but high but that's life. I recommend this company to find you money you may be owed. No fee unless they win, so one is happy with that.”

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Posted 8 years ago

“I was very satisfied with the way my claim was dealt with. The staff are friendly and very professional, I would definitely recommend this company. The only issue was the percentage, was not including VAT, this was added on the percentage. So the fee was about a third of the amount claimed back”

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Posted 8 years ago

“So effortless and a speedy resolution”

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Posted 8 years ago

“Got PPI money back.”

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Posted 8 years ago

“Helped me get money I thought I had claimed simple to use very nice staff thankyou”

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Posted 8 years ago

“You got me a payment that I would never have got with out you thank you”

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Posted 8 years ago

Claims2gain is rated 4.4 based on 446 reviews