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Classic Firearms Reviews

1.8 Rating 341 Reviews

20 %

of reviewers recommend Classic Firearms

Company Reviews

1.8

Based on 341 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service has been nothing but very nice &respectful to me,even after calling 3-4 times in 1 week about their tt pistols. I talked to Triston he was very helpful with me and had no problem answering my many confusing questions,LOL!!!!. Love the videos Clint!!!! Keep up the good work &thank you Classic for being there during these hard times. I will be ordering,hopefully,1 of their chinese m54 tt pistols monday if their not out by then. Again thank you & God Bless you All.”

Posted 3 years ago

“Placed an order got only part of it now they wont do anything about it.”

Posted 3 years ago

“Classic Firearms doesn't stand behind the products they sell. If u buy from them and the product they sell is defective on day 1, ur on the hook for a 15% restocking fee. Their customer service department has little or no knowledge about guns either. So if ur looking for a real gun store, this is not one.”

Posted 3 years ago

“I was told by CF to wait 2-3 weeks for a refund. After waiting 3 weeks I contacted them and I was informed that they cant give me a timeline for a refund. Awful way to treat a customer especially during these hard times.”

Posted 3 years ago

“I have been waiting for merchandise for just about a month. They blame the delay on a 21 day waiting period from Mail Innovations.”

Posted 3 years ago

“I got a draco and was very happy with it. I had no problems with customer service.Would definitely recommend to anyone.”

Posted 3 years ago

“I wanted to buy a Chinese tokarev from them but they wanted my 03 FFL. They wont take my order until they get it and they already raised the price by 10$ sence I first found out about them. I have bought before from them this will be my last purchase from them or I may not go through because this is the worst gun company I have ever deat with.”

Posted 3 years ago

“My Ammo shipment was missing one box of 32 h&r mag Ammo. They don’t take phone calls, but will take your money very quickly. I tried emails with no success. I think taking money for an incomplete order is called theft. Stay away from this website!!!”

Posted 3 years ago

“Placed an order for ak47 and it said online they had it in stock, almost month went by and they kept telling me my order Is delaying due to to many orders been placed and COVID-19 shipping delays, which is straight bs, and when I asked for refund they didn’t even try to make it right they straight sent my request to refund department and that’s it, don’t waste your time with this sorry people, there way better online gun dealers you can use like Deguns.net quick and on time shipping and they communicate when you call with questions”

Posted 3 years ago

“I ordered a magazine and 2 boxes of 7.62x39 well it took about 2 weeks to get my magazine after I emailed to see what was going on with my order she said that it's been real busy and I'll receive my ammo here soon..Well I waited a couple of more weeks and not a word so I emailed to see about just getting a refund back and I get a reply that classic firearms had a shortage mixup and ran out but what's crazy is when I ordered it a month ago there was several in stock..Now I'm slowly waiting to see how long this refund will take..I know from now on to never order from this company again I threw all the stickers away that were sent with my magazine and no ammo which is frustrating Never again!”

Posted 3 years ago

“no customer service. no communication. no answers on where my order is and if it will ship. (ordered on 6/60/20) today is7/14/20. They took my money. won't cancel the order. Time to find an attorney.”

Posted 3 years ago

“Ordered a Draco after reading the ad stating they had four in stock. I still have not received my gun or refund of almost nine hundreds dollars. They should not take money if they can’t deliver. Do Not Buy Guns From Classic Guns. Buy from Buds.”

Posted 3 years ago

“Don't. Just don't. The second they have your email they will SPAM you 5 times EVERY DAY. You can't unsubscribe. You can't shake them off. Their unsubscribe link doesn't work, you can't change your email preferences and they are unresponsive to calls/emails. Classic Firearms is an unethical company with illegal business practices (spam mailers).”

Posted 3 years ago

“Don't. Just don't. The second they have your email they will SPAM you 5 times EVERY DAY. You can't unsubscribe. You can't shake them off. Their unsubscribe link doesn't work, you can't change your email preferences and they are unresponsive to calls/emails. Classic Firearms is an unethical company with illegal business practices (spam mailers).”

Posted 3 years ago

“I ordered a sling foregrip and ar 15 booklet 2 wks ago site says still processing horrible service wish i had seen all the negative reviews before i gave them my money they suck dont send any money you wont get what you pay for!!!”

Posted 3 years ago

“I could give zero stars I would. I ordered 7 items (all in stock when I ordered). It took nearly three weeks for them to get around to pulling the items from their warehouse even though they charged my credit card right away. Then I get an email stating that one of the items was no longer in stock (big surprise given how long they wait to fill an order). The interesting thing is that the email said they were canceling my order. So I emailed back asking why would they cancel the order if only 1 of 7 items was unavailable. I get another email stating that more than one thing was out of stock so they "had" to cancel order. Ridiculous. So in the end they got a one month free loan on my credit card. Stay away from this company. Very shady.”

Posted 3 years ago

“Buyer Beware, this company is not selling firearms they’re just stealing money. Ordered revolver June 18th, got email June 26 stating order shipped, what they actually did was create a shipping label and then 9 minutes later canceled shipment, marked my order as complete WTF. No customer service response they’ve got my money and I’ve gotten nothing. Hopefully my credit card company can recover funds. AVOID AVOID AVOID AVOID AVOID”

Posted 3 years ago

“I ordered a Chinese SKS, paying an extra $20 for matching serial numbers. Nowhere in their site was there a mention of a slowed process due to COVID. I did receive an email that my order was ready for “picking”, but that it could sit there “for a while”. On June 26th, nine days after my order, after I wrote them, I was told my order was in the “packing stage”, and that it should ship in the next 24-48 hours. That was a Friday. I waited until Tuesday, giving them the full weekend plus two business days to ship, still nothing. I contacted them again, by email(Tristan has been pretty diligent with his enigmatic responses, to his credit) on Wednesday the 1st of July, asking for a specific information regarding why it hasn’t yet been shipped, and let him know I was considering canceling my order, and all he could say today is that they were dealing with “variables beyond their control”. If your company deals in products that you advertise as having, and your customer service reps are either given false data or told to lie to string customers along, your going to fail. I wish I had had the forethought, prior to my attempt to make a purchase from them, to check out company reviews. Up until this point I have not had such a disappointing experience with any other company or internet purchase. Today, I’ve written them my second to last email. My next one will either be a cancellation or an acceptance letter.”

Posted 3 years ago

“This is one of the worst companies I have ever dealt with. There custome service is by far yhe worst I've ever had tomhe pleasure of dealing with. I ordered a 25 round drum for an AK style 12 guage, the drum came damaged and inoperable. I contacted Classic Firearms within a day of receiving the damaged product and they informed me I would have to take the issue up with the manufacturer. After several emails and calls to SGM Tactical with no response I then contacted Classic Firearms again. They informed me that I would have to do a return (of which I would be responsible for original and return shipping cost along with a possible restocking fee). Why should I be charged when I didn't receive what I paid for. They sent me damaged product. The real deal killer was the fact that paid extra for Classic Firearms extended warranty which "Jay" was kind enough to tell me is pretty much useless. I will never deal with this company again. Best of luck to them in sticking it to future customers.”

Classic Firearms 1 star review on 2nd July 2020

Posted 3 years ago

“AVOID AVOID AVOID This the worst company ever, all they do is steal your money no orders are fulfilled and the customer service is non existent they don’t accept phone calls do your homework or donate your money.”

Posted 3 years ago

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Classic Firearms is rated 1.8 based on 341 reviews