Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Classic Firearms Reviews

1.8 Rating 341 Reviews

20 %

of reviewers recommend Classic Firearms

Company Reviews

1.8

Based on 341 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Classic Firearms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Classic Firearms 5 star review on 10th March 2024

Classic Firearms 1 star review on 8th December 2022

Classic Firearms 1 star review on 8th December 2022

Classic Firearms 1 star review on 12th October 2022

Classic Firearms 1 star review on 12th October 2022

Classic Firearms 1 star review on 12th October 2022

Classic Firearms 1 star review on 3rd May 2022

Joe R., Retired Army Master Sergeant

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from them. Package was in transit and then never came. I wrote and checked out reviews and a lot of reviews said the same thing. I dug deep and then played hardball. They ship lesser products, let them get caught up in the USPS, in which somehow the package gets damaged and then returned to sender, in which is turned over to insurance pay out. They repackage it and do it again. You as a customer they do not care about. In fact they do not care about these reviews either. For me, I got ahold of the people where package was in holding and they said it was damaged. I wrote the company to tell them I am going to let it out and they ended up sending me the damaged package. It was not what I ordered. It was a cheaper version of the 9999mm I ordered. Said keep it, it's on us. WOW, just wow. They know who I am, trust me, lol....”

Posted 4 weeks ago

“Will never shop with this company again. Package got lost in the mail and got nothing but the runaround with this company!! And this was after I bought the shipping insurance. What a joke better off going to a pawn shop.”

Posted 1 month ago

“Tokarev 12P Shotgun I paid, $310.59 to Classic Firearms. What I was refunded was $265.24. So why did you, CF, reduce my refund by $45.35? Remember, you are the ones who sent me an unreliable firearm - that I could not fire. Your vendor is responsible for quality and any shipping or other costs. So again, why are you charging me? Because I received unreliable/unsafe products from you?”

Posted 7 months ago

“They have horrible customer service. I don’t know what the heck is going on with this system I ordered some parts one had to go to FFL and Laura had to go to an FFL all the other part for marked ship to me shipped to my home address or magazines and AR lower parts. They couldn’t find that package because it wasn’t attached to the Firearm it was so hard for me to get any kind of communication. They were just rude and there was this one female that was just indignant. I got worse the three other boxes to show shipped, but she didn’t put tracking on which I paid for I insured I did all these things and still they wouldn’t refund my money. So buyer beware I wouldn’t recommend these dudes at all. They’re better prices on the Internet.”

Posted 9 months ago

“Merchandise is fair but DO NOT "finance" it is a lease. I am paying $3200+ for guns I bought which actually cost a little over $1400. Rip off. I am paying $135.18 a month for 24 months then have to pay another $208 or I don't own anything.”

Posted 9 months ago

“Placed order 4 days ago so far and still hasn't even been put in mail. Called and they have no good reason.”

Posted 1 year ago

“My husband bought 3 AR15 tek mats, paid for the insurance, the product showed as delivered, but it wasn’t at our address. We contacted the post office but in the meantime reached out to customer service via email. My husband explained we hadn’t received our package, hadn’t heard back from the post office, and explained he paid for insurance. Jay explained that the package was transferred to USPS, the insurance didn’t cover that package any longer. That’s a bogus answer. So we are out money and without our package. Their customer service is horrible and they keep giving us the same answer. A reputable company should try and make it right. I would give 0 stars if I could.”

Posted 1 year ago

“Purchased an item on 12/28, and on 1/6 received a cancellation and credit due to a "inventory discrepancy". Disappointed to put it mildly. CF needs a better inventory control system (apparently). An "inventory discrepancy" should never be a reason to take funds, commit to a delivery, have the customer work with his FFL, have delays in responding and getting it shipped, force the customer to call and confirm status, have his FFL call and confirm receipt of FFL, THEN SUDDENLY cancel an order due to a discrepancy in inventory. This has cost me twice the value of the firearm in time and energy to work with my local FFL and CF. I would expect any respectable company to email me with reasons for a delay, then work to secure the firearm at a later date while honoring the sales price even if it comes at a loss to CF. I can understand supply chain issues (even though I would expect CF to only sell items you have in inventory). So...at this point the company initials seem appropriate.”

Posted 1 year ago

“Do not for any reason but after market parts from Classic Firearms! If you have any issues at all they will hit you with extremely high return shipping fee plus a restocking fee. They will not bend whatsoever, even though they post a YouTube video that is totally misleading on the parts ordered. Also when calling the customer service, they never mention once of the high cost of the return and restock, you don’t know this until they receive it back. Not allowing you to make a decision to try and sell it outright and save yourself $30 plus dollars! Horrible experience with them!”

Posted 1 year ago

“I live in Colorado where the mag capacity for shotguns is 15 rounds max. Tried buying a shotgun that comes with a 5-round magazine. The website says NO due to my state's 8-round max law. Contacted them and they said yes they would send it because the website is wrong. But then when I asked to do the payments option its not available to me because the only way to bypass their broken website was to order over the phone and that option would no longer be available to me. I asked why should I have to be treated differently because their website is broken and the lady was rude and refused to give me an answer. So now I bought the gun cheaper at Grab A Gun.”

Posted 1 year ago

“Shipped me a Panzer M4 without a front sight, customer service was useless.”

Classic Firearms 1 star review on 8th December 2022

Classic Firearms 1 star review on 8th December 2022

Posted 1 year ago

“Bought a 1911. Waited 10 days and simply received an email saying they were busy and behind. I requested that it be sent it to an FFL they had on file, listed in their website so there would not be any further delays. However, the FFL changed names and they returned to sender stating that classic firearms has done this before. Called classic and Monica was extremely rude, wanting me to pay another $44 for shipping. I asked if they wanted to accommodate for a new FFL or lose a customer for life. They chose to lose me as a customer. I won’t order anything from them again. These places get to big and start tossing customers away, acting like they are doing you a favor when you need assistance.”

Posted 1 year ago

“I get tons and tons of unsolicited emails from them on a daily basis. I have NEVER contacted this company or visited their website in any way, but I can't stop the emails. I have no idea how I wound up on their list. I keep hitting "block," I keep getting more. I do not want their products, and even if I did, I would try any other store on the planet. I am furious. Dear Classic Firearms: LEAVE ME ALONE!!!!!!”

Posted 1 year ago

“They don't get any stars from me, I bought a 6.5 Creedmore barrel from them that was defective, the feed ramps were cut too large not allowing the cartridge to elevate properly causing the bullet to jam against the barrel face. I called the barrel manufacture and the only way the tech service people communicates with you is by email only, after several emails at times it would take a couple of days to get a response back, I called Classic firearms and told them about the problem and they said they would refund me the money once they received the returned barrel. They said that their expert said nothing was wrong with it but they never put the barrel in a gun to actually test it properly. They didn't refund the full amount shorting me 40.67, they said it was for shipping and handling. Oh by the way I bought a new barrel from another company and it cycles fine because the feed ramps are smaller which causes the cartage to get more elevated to make it chamber properly. I talked to the manager about this issue she couldn't handle why I would be upset about not getting the full refund back and hung up on me. If you can't handle the heat then get out of the kitchen.”

Classic Firearms 1 star review on 12th October 2022

Classic Firearms 1 star review on 12th October 2022

Classic Firearms 1 star review on 12th October 2022

Posted 1 year ago

“Being a flatbed truck drive with FFL/03 C&R, I loaded in Pageland, S.C. a lott and would stop by Indian Trail, N.C at CLASSIC FIREARMS when they had adds in SHOTGUN NEWS they have forgotten about the little people who HELPED grow them into the overpriced JOKE they have become, I QUIT DEALING WITH THEM !”

Posted 1 year ago

“I am currently waiting to receive a shotgun I ordered from them as of yet they still have not sent it. the woman although nice on the phone cannot give me a clear answer to as when it’s going to be shipped I’m starting to think I’m going to have to file a claim with my credit card company, beware !”

Posted 1 year ago

“Overcharged on a 12 gauge Maverick.”

Posted 1 year ago

“I am the same as others. Never contacted them for anything, getting numerous emails a day, I find them highly offensive, and they won’t let me unsubscribe. If this is their MOA - their business may be in trouble, and it’s pretty sleazy.”

Posted 1 year ago

“Started receiving spam emails from them out of the blue? Never signed up for them or did any business with the. Have tried to unsubscribe over and over and my inbox just gets filled with them. I know there are laws against this. Have to try to figure my way up the ladder to get this resolved.”

Posted 1 year ago

“I started receiving numerous unsolicited emails daily from Classic Firearms, unsubscribed over and over again and still receive numerous emails each day from them. Uggh!”

Posted 1 year ago

«
1
2
3
4
5
»

Classic Firearms is rated 1.8 based on 341 reviews