Classic Firearms Reviews

Name: Classic Firearms
Rating: 4.45

4.5 Rating 3,122 Reviews

87 %

of reviewers recommend Classic Firearms

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Metrics

4.5

Based on 3,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You’ll notice in the picture, the magazine on the left will only hold six rounds, the one on the right I get a full 17 rounds in. I’ve tried two different types of ammo, and the results are on the same. it doesn’t matter if I use a loader or if I try to load them manually. The spring on the defective one only goes down so far. Both of the 30 round clips that I purchased work great as does the other 17 round clip. This item was just sent to me and the product just came out of the packaging. My emails to classic firearms: I am returning this item to you for three reasons. 1. I purchased it from you and not ProMag, you benefited from the sale. 2. The product you sent me was defective out of the box. It’s a 17 round, but you can only get six rounds in it. 3. I tried your other route, but ProMag has not returned any phone call or email. I do not expect a restock charge, for all of the above reasons, plus you cannot restock a defective product. The product will be returned tomorrow. Be Regards, ……,.,,,,,……..,,,,,,,………,,,,,,,,,,,,,,,,,,,,,,,,,,,,, I am sorry to hear about the issue with your order. I have generated a return merchandise authorization (RMA) for this item. Once received, we will inspect the item and issue a refund back to you in accordance with our terms of service. This refund must be issued in the same manner we received payment on the original order. Returns received after 90 days of purchase date will receive store credit. You could be subject to a 15% restocking fee, a 3% credit card fee, and the shipping fees would be deducted from your refund as well should your order be returning for the following reasons including but not limited to: -Mistakenly ordered the wrong item -Do not want the item or your FFL will not transfer the firearms to you. -There is an issue with the item that has a manufacturer's warranty and has decided to not utilize the warranty. Please see our Terms & Conditions for all issues that would warrant any of the fees listed above I have requested a return label, which will be coming in a separate email. Items must be returned in the same condition as they were received. If the item is found to be inconsistent with the condition and description advertised, the cost of return labels would be deducted from the refund. Sincerely, Victoria Customer Service Rep Classic Firearms 704-774-1102 Classicfirearms.com Victoria (Classic Firearms) Oct 6, 2021, 8:27 AM EDT Good morning, Most manufacturers are extremely backed up, and for that reason it usually takes 10-15 days for them to reply to an email so we do highly recommend you wait for ProMag. However, as per our terms and conditions that you agreed to upon the sale, if you do choose to return it, it's very likely you will be charged our fees. We are very sorry for any inconvenience and hope you have a wonderful day. Sincerely, Victoria Customer Service Rep Classic Firearms 704-774-1102 Classicfirearms.com”

Helpful Report

Posted 4 years ago

“Terrible customer service and customer care. Ordered 2 magazines and paid $10 in shipping. Fedex lost my order and Classic firearms response is I have to wait up to 4 weeks for them to hear back from Fedex to see about issuing a credit. You would think they would take care of their customer first and then wait for their credit from Fedex (part of owning a business). It was their choice to use Fedex not mine. Stay away!!”

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Posted 4 years ago

“Ordered items. Played outrageous shipping fee. Items came drop shipped from different wholesale gun dealers. Delivery longer than legal for firearms.”

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Posted 4 years ago

“I bought an AR15 from Classic based on the description and photos. I paid the local dealer $20 and paid a healthy shipping fee. Filled out forms for 29 minutes. The rifle arrived and looked NOTHING like the photo. I contacted them and was told "Send it back if you don't like it" Really? A fully registered rifle that I can pay to ship back, after paying to ship it to me PLUS insurance? I have no patience for people that sell you one thing and send you something else. If you don't care what you get, then by all means pay your money and wait a month or more, if it arrives at all.”

Helpful Report

Posted 4 years ago

“Ordered a panzer arms m4 by my ffl. Months went by and it never came. Order was processed and learned from my gunshop that classic firearms had processed my order but had sold more than they actually had. Lucky to get my refund.”

Helpful Report

Posted 4 years ago

“Ordered 1000 rounds of ammo. Bought “their” insurance. Ammo was poorly packaged. Arrive damaged and wet. Tried to get them to make good on it. They are keeping the insurance money and letting me fight it out with VISA. Buy from anybody other than Classic Firearms.”

Classic Firearms 1 star review on 23rd July 2021

Helpful Report

Posted 4 years ago

“Ordered a magazine for a rifle. Was listed as new and I paid a price consistent with a new item. When it arrived, it was clearly not new. The package had been opened and the magazine was old and dirty. I wiped off a good bit of loose dirt and light surface rust when the magazine had just been delivered. Will not do business with this company again.”

Helpful Report

Posted 4 years ago

“I really wish I had seen these reviews prior to purchasing from this shady business. I purchased a case of 9mm wolf ammo for 565 after tax and shipping. They shipped fedex but i never received the ammo. I followed the fedex delivery on the app and the day it was supposed to be delivered which I believe was a sat, it never showed up. then it went to pending and then to next day. This went on for about 3 days. Then on Wed the fedex app said delivered but delivered the day prior which was Tuesday. Well, I have cameras and no one from fedex showed up at my door any one of the days. Yeah, I was confused as well. I called fedex and put a claim in and they wouldn't do anything since it said delivered. I then took it uo with classic firearms and they said they'd open an investigation with fedex and ultimately did nothing cause FedEx said they delivered. I also bought the shipping insurance. So then I disputed it with my bank and I have lost that as well since FedEx lied and said it was delivered. This seems to be a running thing with classic firearms. Stay far far away from them. I hope they go out of business, this company is garbage. They have zero customer service and just don't care.”

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Posted 4 years ago

“FedEx delivered to wrong address. Won't tell me where. FedEx and Classic Firearms refused to reimburse me over $500. MY FAULT?????”

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Posted 4 years ago

“If I could go less than 1 star I would. Customer service is poor I was hung up with out being rude they just don’t want to answer any questions on shipping that is the main problem they can’t seem to get a order out in a timely fashion so it makes me wonder if the order I made is even in there inventory. Do not purchase anything from the people they are a joke and are not a reputable company in my option from what I’ve dealt with them on.”

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Posted 4 years ago

“Ordered 1891 carcano carbine paid 30 bucks for hand pick, sent me one with 4 inch piece of stock missing next to bent bayonet, crack behind bolt, large deep gouged in stock. Very upset. David Brooks”

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Posted 4 years ago

“Today 23 April 2021... Classic Firearms has an IWI Tavor x95 on their daily deals for $2299.99.... The MSRP is $2049.00... No one actually charges the MSRP but to charge $250 over MSRP is criminal... These are some price gouging fools.”

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Posted 4 years ago

“4/9/21 recieved one if their many thousands of obnoxious sales texts saying ammo was in stock. Ordered the $600 pack they offered immediately. 4/19/21 after 10 days, finally recieve shipping label email. 4/19/21 hours later recieve refund notification with no explanation. 4/21/21 I sent email asking for some kind of explanation why the keep sending sales solicitations amd no thought to customers waiting or stock. 4/23/21 still no reply, no explanation and not one F given to customer...ex-customer that is. I was warned by almost every firesrm forum and review site to avoid Classic Firearms like it's the plague and I guess I should have listened.... Very unprofessional.”

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Posted 4 years ago

“Wow, to good to be true. I should of read the reviews. I ordered $200 of ammo that you guys said that you had in stock. Now I get an email saying that you are behind and be to patient. Well, I would say that's a bait-and-switch move. I see you are doing this to most of your customers and me by there reviews. Maybe the Feds should shut you guys for fraud and scamming people. Will be call my cc company tomorrow. No sweat off my back.”

Helpful Report

Posted 4 years ago

“Cant believe u shipped a carcano to me in this shape with me paying the upgrade . Wherever there is metal there is rust . the stock is also attrocious . Its a hunk of junk. Was going to order several but luckily i didnt . And after all the THOUSANDS ive spent with your company and u treat me like this by sending me a rusted firearm ? I wont even fire it . Thanks for nothing classic ..”

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Posted 4 years ago

“wish I had read the review before ordering. Almost two weeks now since order placed, still not shipped. Very slow.”

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Posted 4 years ago

“My order took few days under review to be declined and no refund in sight..”

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Posted 4 years ago

“what a place to deal with 0 star to this website costumer service people”

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Posted 4 years ago

“This is not a company to deal with unless you are desperate. I was charged $10 on a returned item that cost $50. The product being a 50 round drum magazine that would not cycle without jamming. So basically I was sold a defective item. I tried new and reload ammo with the same results. The woman on the phone tried to tell me I had to deal with the manufacturer. When I called her on it, she later came back and said I could return it for a refund. So this seller is going to profit off of defective/inferior items. I've never dealt with a company that keeps some of your money for a bad product. Don't buy from a seller that doesn't have a quick link to their return policy.”

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Posted 4 years ago

“poor communication 45 days + to get what I ordered, had to open dispute with bank because of lack of communication, and then when they countered the bank they gave false order shipping and delivery dates to try and turn the fault on me. Never again!!!”

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Posted 4 years ago

Classic Firearms is rated 4.5 based on 3,122 reviews