Classic Firearms Reviews

Name: Classic Firearms
Rating: 1.84

1.8 Rating 341 Reviews

20 %

of reviewers recommend Classic Firearms

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Metrics

1.8

Based on 341 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 5 star review on 10th March 2024

Tom S.

Classic Firearms 1 star review on 8th December 2022

Jon Wachtel

Classic Firearms 1 star review on 12th October 2022

John Veldheer

Classic Firearms 1 star review on 3rd May 2022

Joe R., Retired Army Master Sergeant

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I read many of the reviews indicating delays in shipping. I purchased a handgun and my FFL dealer had it in (3) three working days excluding the weekend. My first experience with the company and will do business again.”

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Posted 2 years ago

“My wife ordered a rifle January 16th.. it finally arrived, February 15th. Its exactly as described. Shipping was ridiculous. But under the circumstances, it wasn't terrible. The customer support is hard to get ahold of. But when we got through. They were very understanding and respectful. They explained the delay. And so on. I had a bad experience because of supply and demand. Not their fault. Is what it is...”

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Posted 3 years ago

“I wrote a previous review with one star. The Compliance manager saw the review and contacted me immediately. She apologized profusely and fixed everything quickly. She is wonderful and was very professional. My original review stands as far as the customer service department goes. You’ll notice, most of the bad reviews concern the customer service department. However, there are very good people at classic firearms. Finding them is the problem.”

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Posted 3 years ago

“I've purchased several items from Classic Firearms. I've had no issues with any of my purchases. A couple items were delayed in shipping but this is the year of Covid.”

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Posted 3 years ago

“I got a draco and was very happy with it. I had no problems with customer service.Would definitely recommend to anyone.”

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Posted 3 years ago

“Bought 5000 rounds of ammo. It was taking a little longer getting my order shipped, so I emailed the company later one night over the weekend. I got online to look at reviews and saw a below-average rating. I was a bit nervous. The next business day I received an email stating it has been taking them about 10-15 days to get orders out. The order was shipped on about day 12. I received it about 3 or 4 days later. I would have given a 5 had the order been shipped within about 5 days or if I would have been informed that it would be about 2 weeks before the order would get out. Either way, it was still a good experience shopping at ClassicFirearms.com, and I will do it again!!”

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Posted 3 years ago

“I ordered a new “hard to find” ak from them after they sent me an in stock notification and they sent it to my ffl. Then ordered ammo a month later and got it after a couple weeks. Can’t complain, slow shipping due to covid was on the homepage. So I prefer them to Atlantic but not as good as primary or palmetto.”

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Posted 3 years ago

“Always had great success ordering from them until recently with this pandemic on one order there was a FFL issue and now a month later Jay Jackson big thank you got it taken care of for me and FYI if you're ordering something with a magazine restriction for your state good luck with that i definitely give them one star on that hopefully they update their website to choose a different magazine capacity for restricted States i tried for over 2 months to order firearm even without a magazine and that I had no success with them.”

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Posted 3 years ago

“My recent order was wrong. I contacted them and sent the requested pics and they fixed everything. Fantastic company to order from.”

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Posted 4 years ago

“Slow, Slow, (in 2020 anyway) but Legit, and safe. You will get your item, or your money back. So relax if you bought from them, and are now sweating it reading reviews.”

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Posted 3 years ago

“I've ordered 4 guns from this company in the past year no real issues my last gun a 9 mil hand gun ordered 1 12 21 a week later shipping delay notice waited 2 more weeks nothing emailed them just got automated messages saying please don't send emails or call it slows down service yet meanwhile I was getting constant promotional emails from them finally around 2 6 21 I emailed them told them refund send item or hear from BBB they must fear the BBB because I had a sales rep assigned to me the next day he kept in daily contact with me and had my order shipped 2 day air got gun on 2 12 they will get your order to you and I know it's really busy right now but maybe they should spend more time filling the orders they have instead of spending time on drumming up more business and communicate more I think everybody understands its really busy right now it's just the not knowing that ticks you off they want you to act in good faith and pay in advance they need to act in good faith also but I would order from them again I ordered from them pre covid had the gun in 5 days and everything is of good guality they will ship your order or issue a refund they're legit they just take more orders than they can keep up with”

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Posted 3 years ago

“Okay. I hope I'm not the only one, but I have FINALLY received the firearm safe and sound. To their credit, they DID actually send it (which surprised me). Took 3 weeks, but I'm grateful to have it, so I'm changing my rating from one to 3 stars. I hope every one of you get your product. Beautiful gun! I'd hesitate to buy from them again, though. Maybe this company can recoup their reputation.”

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Posted 3 years ago

“Hopefully the reviews aren't as bad as they say they are. I ordered from them and I hope that the status isn't "waiting to be picked" like some other review had said. If my experience is as bad as the rest of the customers from Classic Firearms. I won't do business with this company again. I also would suggest the person reading this don't do business either. If it's good I'll write a good review.”

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Posted 3 years ago

“Did good by me CF pistol arrived on time no issues thax again God bless”

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Posted 3 years ago

“Poor customer service. They shipped item Fedex 2nd day with such restrictions that Fedex would not leave with a neighbor or allow me to arrange pick up in person at Fedex. Rediculous!!! Customer service said Sorry Have A Nice Day! Wont be dealing with them again.”

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Posted 2 years ago

“Unlike others, i received my parts on time and to the correct address. However my classsic arms branded bolt and bolt carrier in 6.4grendel lasted about 100rds before the extractor sheared off. Emailed classic firearms and they basically said that since i didnt buy the warenty there was nothing they could do... This was hilarious to me, there is basically no warrenty on their parts unless you buy tue extended one lol. Just stay away, not worth the few bucks you'll save. Buy off optics plannet, jobob or somethimg. Just not cheaper than dirt, they're price gouging aholes.”

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Posted 2 years ago

“Shouldn't take 13 days for something to ship with no update in sight.”

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Posted 3 years ago

“These guys are either overloaded with orders or just plain incompetent. I placed my orders on 2/3/21 and they still have not shipped. No FFL items. I'm going to submit a claim with the BBB and my credit card as they have not responded to emails. They spend way too much time marketing the company with no ability to deliver. Would not buy from again.”

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Posted 3 years ago

“I ordered a simple ar carry handle two weeks ago and hasn't even shipped. I ordered the same carry handle from another company and it shipped the very next day. My advice io classic is if you can't ship items quicker the you shouldn't charge our cards until items actually ship.”

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Posted 3 years ago

“Order a drum magazine and opted for a lifetime warranty at additional cost because of previous bad experience with the mag. Received the mag promptly.....only to find the product manufacturer gives a lifetime magazine guarantee....stated on the package. I requested the additional money I paid be refunded. They agreed to send within 2-3 days...39 days ago!! Customer service is not a term they understand!!!!!”

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Posted 3 years ago

Classic Firearms is rated 1.8 based on 341 reviews