Classic Firearms Reviews

Name: Classic Firearms
Rating: 4.41

4.4 Rating 2,776 Reviews

86 %

of reviewers recommend Classic Firearms

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Metrics

4.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Classic Firearms 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

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“First time customer. Ordered 1000 rounds of ammunition and received 500. Invoice clearly shows that 1000 rounds were paid for. Tried to reach them and went through customer service chat. Waste of time. They told me to contact sales by email. Sent multiple emails. No answer yet. Give it 2 more days then I will dispute the charge. Never again.”

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Posted 5 years ago

“Will not answer emails, will not ship product I paid for, and will not cancel order!! Poor customer service, I'm going to have to reverse charges at my bank and file with the BBB. This place is a big sham!!! Wish I would have read reviews first!!!”

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Posted 5 years ago

“The suck website say gun was delivered.. FedEx has no information....the cant helpfind order......never again...stay away....trust me...”

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Posted 5 years ago

“Ordered 1000 rounds of Ammo the beginning of March, only recieved 500 rounds but was charged for the 1000 rds. I get shits crazy right now and would be fine with just the half order but I have emailed more than once and have not heard one thing from them and no explanation!”

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Posted 5 years ago

“Placed multiple orders with this site in last couple weeks. They have fulfilled every time. Yeah, a couple orders may have taken an extra day or so but this company has delivered for me. I’ve had other companies show items “in stock”, say their customer service people are working from home, can’t answer phone, unanswered emails, etc. But Classic Firearms has not failed me during this crises. If they have it in stock when you order it will get to you, it might not ship next day but you’ll have it within 7 days, I’m sure.”

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Posted 5 years ago

“PLEASE DO TOUSELF A FAVOR AND GO TO ANOTHER DISTRIBUTOR. THEY TAKE WEEKS TO FILL A ORDER. WHEN YOU CANCEL IT YOUR HAVE TO FIGHT AND HOUND THEM TO GET YOUR MONEY BACK. I PAID FOR A GUN THEY WANTED THE FFL AND THE SHOP SENT IT TO THEM 3 TIMES I SENT THE ANOTHER 2 EMAILS WITH THE INFO AND IT WAS FAXED TO THEM AND THEY STILL SAID THEY DIDNT RECIEVE IT. SO I CANCELED MY ORDER AND HAVE BEEN SENDING THEM EMAILS FOR WEEKS WITHOUT A RESPONSE BECAUSE THEY HAVENT REFUNDED A SINGLE CENT. SAVE YOURSELF THE AGGRAVATION AND SAVE YOUR MONEY AND GO ELSEWHERE. YOUVE BEEN WARNED”

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Posted 5 years ago

“Great prices, big selection. Customer service doing their best in this difficult time. They are not price gouging either even with the panic buying.”

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Posted 5 years ago

“Placed an ammo order on 3/15/2020 at classic firearms.com and it still shows as processing for packing. Emailed them and they haven’t given me an explanation. Even with all that is happening, it is unacceptable. I ordered from other vendors, and they all have delivered my ammo already. Has anybody else had the same experience?”

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Posted 5 years ago

“BUYERS BEWARE! This company will take your money and disappear. I placed a order with them and the only thing I got was advertisement for other products they had for sale. They will reply instantly to emails if your very serious. And they will say we are closed. Call us back tomorrow. And other email and you won't even get that response. They will flat out ignore you. Never do buisness with this company.”

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Posted 5 years ago

“11 days NO update, NO firearm, NO contact phone number, BUT they did charge my card!!! Had to email to REQUEST cancel order, NO word yet. Will not use again.”

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Posted 5 years ago

“Recieved 1 invoice for 2 separate firearm purchases, only recieved 1 initially, so I write the CS dept. They give me a generic answer stating I can check my shipment any time on there website....that only shows an invoice for 1 firearm. I recieve the second firearm 3 days later and have to pay for a second background check. The firearm is damaged and missing the 2 magazines its advertised with. I emailed the CS MANAGER SUZETTE and she replied with I'm sorry to hear your situation. And now I cant her to reply. Do not go through this company they are trash and there CS doesn't care about you or your business. Spend the extra $20-50 on the same gun somewhere else, and rest easy knowing you dodged a ton of problems working with classic firearms.”

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Posted 5 years ago

“I just got my 300.00 sks in and it looks like they pulled it of the mud. It is the biggest pile of junk i have ever seen.”

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Posted 5 years ago

“Do not use their advertised credit buying option. You will pay twice what the advertised price of the item. The finacing institution they use is called Monterey financial. They are a high interest high penalty financier. If you finance through them you will pay twice the advertised price no matter how fast you try to pay it off because this is a not a credit transaction, you are buying a service at 2x the cost of the items.”

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Posted 5 years ago

“No FFl requiere order.No costumers service put a northern 2 weeks ago sent over 10 emails and no respond at all but I see you guys posting promos and videos every single day call today and you guys don’t know what’s going on what the heck this is some bull.... is sad how you treat your costumers like that sorry but taking me business some were but here they sucks”

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Posted 5 years ago

“My situation was VERY simular to Katy TX's issues with Classic Firearms. It started when using their pulldon list of Classic Firearms FFL's. When pulling one down selected with yellow bar of approval (as stated on their own site..."If you chose a Preferred Dealer or any other highlighted dealer from our drop-down list when you placed your order, then we already have their license on-file."). My first choice was from an FFL right around the corner from where I lived. Their site would NOT let me select that one or any other FFL in my area. Finally, just to see if site was even working, I selected one in the next town over. It was excepted. I attempted to go nack and change FFL's back to the orriginal one I wanted and the site would not allow me to. The next day, I attempted to call and was hung up on over 30 minutes on hold. Later, the FFL that I was stuck selecting called to let me know that he was not that kind of FFL and that he was going to have to return my order of 2 weapons. The next morning, I called early still waiting over 30 minutes for a Customer service rep. to answer. I told them what happened, was told that once they received weapons back then they would refund my money. The next day, the 14 round magazine (part of the order) arrived at my house. As a courtesy, I attempted to call them to let them know I received the magazine ok and that they did not have to add the cost of that item back to my card I ordered on. I was left on hold for 1 hour and 33 minutes, was "next caller on their waiting list...and suddenly, the phone went dead...AGAIN! Now I am concerned about my refund for the other 2 items after reading several other customer experiences similar to my own. Customer service is obviously NOT a high priority with Classic Firearms like it once was just 4 years ago. Buyer beware!!!!!!!!!!!”

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Posted 5 years ago

“Don't know about their ammo, but the seller is not very sharp. They took a 500 round box of .308, put a sticker with my name on it, and dropped in the mail. Now everybody and their moms know what I bought. If you care about your privacy, look elsewhere. In days or 'red flag' laws they have no idea what that is. Unreal!”

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Posted 5 years ago

“This was first gun purchase using a local FFL and buying a gun online. The team at Classic Firearms made sure I did not have any question. Expected it to take a couple of weeks and had my new shotgun in hand 4-days later.”

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Posted 5 years ago

“I'm not the kind of person who complains much. I understand bad things happen sometimes. But my experience with classic firearms is the worst customer service experience I have ever had. I've made 3 purchases from classic firearms. The first one went fine. The second one, they neglected to tell me that the item I ordered was out of stock. After a month of waiting, I reached out to their customer service. They gave me a generic response that didn't address my concern. After reaching out to them again, I finally got a real answer to when I could expect my order. Okay, fine. I finally got my order nearly three months later. Recently I made another order that got lost in shipping. The tracking says delivered, but no where to be found. I reached out to their customer service again, and despite having purchased package insurance, they won't do anything about it. I'll reiterate that I'm understanding that sometimes things happen. What bothers me about classic firearms is their lack of any concern with trying to address customer complaints. Not only did they not do anything to fix the problems, they don't even pretend to care or make an effort to fix it. They will never get another dime from me and I would advise everyone to take their business elsewhere.”

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Posted 5 years ago

“I ordered a Mdl 81 Beretta pistol from Classic Firearms on February 3, 2020. Note the following quote from Classic Firearms' purchase confirmation of my order "If you chose a Preferred Dealer or any other highlighted dealer from our drop-down list when you placed your order, then we already have their license on-file." My choice of an FFL dealer was then approved by Classic Firearms. However, although the FFL dealer I selected had notified Classic Firearms that they no longer held an FFL in May of 2019, Classic Firearms continued to identify that selected FFL as an appropriate choice. In my order placed on February 3, 2020, Classic Firearms not only included my selected FFL dealer on their internal list but also verbally approved that selection, even though that dealer had notified Classic Firearms 8 months prior to my purchase that they were no longer a licensed FFL dealer. Subsequently, the pistol that I purchased was sent to a non-FFL dealer, was thence returned to Classic Firearms (which return has not been acknowledged by Classic Firearms at this time), and has resulted in no refund of the purchase price plus a shipping and restocking fee. Basically, Classic Firearms abdicated their responsibility to be a reputable firearms vendor by not providing a guaranteed assurance that the FFL dealer which I selected and which Classic Firearms approved actually possessed a valid FFL and that there would be no mishandling of my purchase and would enable the appropriate delivery of that firearm. At this time, conversations with the representatives of Classic Firearms has resulted in the statement that my circumstance is not their problem. My recommendation to any potential purchaser of goods from Classic Firearms is that the purchaser should carefully weigh his or her options and determine if any cost savings that might be obtained from buying from Classic Firearms is worth the good chance that the firearm purchased will not be delivered as promised.”

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Posted 5 years ago

“I ordered a Beretta Mdl 81 from Classic Firearms on February 4th. In my Classic Firearms' order confirmation, the following was noted: "If you chose a Preferred Dealer or any other highlighted dealer from our drop-down list when you placed your order, then we already have their license on-file." That was confirmed verbally with the sales agent for Classic Firearms prior to ordering my Mdl 81 and specifically for the FFL I had chosen. Unfortunately, the FFL I had selected had notified Classic Firearms about 6 months earlier that they no longer were an FFL; however, Classic Firearms neglected to update their files. Needless to say, the pistol was delivered to the address that Classic Firearms had approved, was then immediately refused by the non-FFL dealer, sent back to Classic Firearms, and subsequently has not been verified as returned by Classic Firearms ... add to that the additional return shipping and restocking fee that Classic Firearms wants to charge and you have a very poor showing on the part of Classic Firearms and a very black mark on an otherwise reputable firearms vendor. I spoke to the representative of Classic Firearms about this issue and was told that it was my problem that the FFL was no longer active. True, it is my problem now but a problem that Classic Firearms promulgated. Given this recent history, and although I believe that Classic Firearms is a reputable dealer, I would no longer recommend that anyone order from Classic Firearms.”

Helpful Report

Posted 5 years ago

Classic Firearms is rated 4.4 based on 2,776 reviews