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Cleveland Containers Reviews

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

Cleveland Containers 5 star review on 6th September 2022

Cleveland Containers 5 star review on 6th September 2022

Cleveland Containers 5 star review on 6th September 2022

Cleveland Containers 5 star review on 6th September 2022

Cleveland Containers 5 star review on 31st August 2022

Cleveland Containers 5 star review on 31st August 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sale of goods was fast and as expected. However delivery was poor. Booking slot confirmed for an AM delivery. 12:00 no sight of delivery. The first enquiry was promised a call back did not receive a call back(possible wrong number?) Second enquiry was told the driver was delayed at first delivery. Would have expected a call to inform of late delivery. eventually told delivery would arrive by 15:00. Delivery finally arrived ar 1520. Lack of communication with late delivery is the reason for the poor rating. Other aspects all good.”

Posted 3 years ago

“Hi, very disappointed with the condition of the containers, the doors on one dont close properly and both are badly battered . We also requested that the two you delivered were to be the same colour which also didn't happen.”

Posted 3 years ago

Hi Dave, Thank you for taking the time to leave a review. Could you please send us pictures of the containers on site to Louise.coleman@clevelandcontainers.co.uk showing as much detail as possible. As you purchased "used” shipping containers, they will not as aesthetically pleasing as new (one trip) shipping containers as they have been used on ships for 8-12 years. However, they are still weatherproof, which is why they're priced considerably lower than our new (one trip) shipping containers. We cannot guarantee that our used containers are going to be the exact same colour which is discussed at quotation stage with our Sales Managers, used containers can lighten in the sun, be weathered, or be newer/older than others. If you would like shipping containers that are the exact same colour, we would recommend buying new (one trip) shipping containers over used units. Although we understand that it is frustrating that you have not received what you would have liked, after discussing with the Sales Manager who sold you the units, we believe that you were made aware of the condition of a used shipping container prior to purchase. This is the first communication we have had from yourself regarding the doors not closing properly. We would like to discuss this with you further to see what the issue is with the doors, to see if we can provide any help to resolve this issue. Thanks, CC

Posted 3 years ago

“Various e-mails sent and messages left for Richard no one responding asked for pictures of unit once it was painted no one replied.very poor communication”

Posted 3 years ago

Hi Deoné, I am sorry to hear that you are not satisfied with the service you have received. Upon speaking to Richard, I can see he responded to your emails mostly on the same day, except for one instance where we were waiting for an update from our depot, which have been running with less staff due to the current circumstances. We would like to apologise for the delay, as we pride ourselves in the service we give and hope you will give us another chance in future! Thanks, CC

Posted 3 years ago

“Container timescale quoted was unrealistic and it was eventually delivered several weeks too late”

Posted 4 years ago

“We asked for a quotation for a container which includes a lock box and a padlock. We gave Cleveland the order because they came back with the best price. The container turned up a few days later without the lock box and padlock. We were then informed that the lock box and padlock would be an extra cost !! Nick”

Posted 4 years ago

“Paid for the container on Friday then told on Monday it was sold over the weekend, told no containers were available. Waited over a month. Company tried to deliver a 10ft cut and shut from a 20ft instead of the original 10ft (Which I paid a premium for) Unit was supposed to be delivered in the morning, it never arrived. received phone call to say it would be delivered at 17:15 (site Closes at 16:30) Told if we didn't open the site we would be charged an additional £350. I paid staff to work over and keep the site open, we were then informed by the haulage firm that it would not be delivered until the following morning at 07:00 (no extra Charge). The area is residential so we agreed 08:00. The container arrived at 07:00 we had to make the driver wait until 08:00 courtesy for the neighbours. You make your own mind up”

Posted 4 years ago

“The delivery driver made a hole in the roof of one of our containers by accidentally slamming the crane arm into it. We didn’t realise until a week later after we started painting it and noticed the hole in the roof. It was about the size if an egg!”

Posted 4 years ago

“Let down on delivery and the container received not as described”

Posted 4 years ago

“Initial contact was very good & very quick to send out an invoice then slow to answer emails regarding delivery. I also paid for a site visit before ordering at extra cost of £120 plus vat to make sure our site would be fine for delivery of a 30ft container. Final delivery over 1 month later has also been followed by a further invoice for an extra hour unloading time. Will go elsewhere in future.”

Posted 5 years ago

“No review had been done regarding entering school premises.40ft + lorry arrived unable to turn into entrance which is big enough for single lorries,fire engine etc.Driver said he did not realise it was a school clearly had school address. Charged double delivery on something that was out of our contrpl.”

Posted 5 years ago

“Paid for container had it delivered. Driver told me the container is on a slope, I asked if it made a difference he said no. Container wont close enough so it cant be locked. they want me to pay another £130+ Vat to have the container lifted to put boards under it after I paid £200+ to have it delivered.”

Posted 5 years ago

“Never get back in touch ,”

Posted 5 years ago

“Delivery was late compared with what we were told.”

Posted 5 years ago

“We got the container later than requested, It then came with the bolts still on and we then had to wait another day or so to get into the side which is the side we needed to use.”

Posted 5 years ago

“the wagon was not placed correctly to drop the container in the desired location, with this the driver put the container across the paving flags to enable him to move cracking several flags in the process. once the container was in position we than had the task of replacing the flags, not an easy task to complete that cost us time and money.”

Posted 5 years ago

“damage goods poor customer service on delivery of replacement”

Posted 5 years ago

“It didn’t state in contract that the rent will alter with more days in the month. I was only informed that the rent would be £50 plus VAT. I’ve had nothing to say when the direct debit would come out of my account each month.”

Posted 5 years ago

“Day or 2 late”

Posted 5 years ago

“The PE dept report that they cant use it as the doors wont open .I think it maybe due to it not being level..”

Posted 5 years ago

“I’ve used them twice and on both occasions they let us down badly”

Posted 5 years ago

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Cleveland Containers is rated 4.7 based on 1,789 reviews