Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

Questions

Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basically I'm not happy, I bought the container to sell on to my customer, despite the fact that I've dealt with yous for years you didn't have me any credit, You weren't able to give me a delivery date until it was payed for so I couldn't make any plans at the delivery end, Basically I wanted to pay for it and deliver it all in the same month I'll probably go elsewhere the next time”

Helpful Report

Posted 1 year ago

Hi Alan, We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. I think there was some confusion regarding account status. All boxes that have previously been purchased have been paid pro forma. However, you do have an account set up for hiring containers. We’re sorry that your experience has ended with you leaving us a negative review. Thanks, Cleveland Containers

Posted 1 year ago

“sent a used container and the doors do not shut”

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Posted 1 year ago

Hi Barrie, Thank you for your review. Our transport team are aware of this issue and have concluded that the doors aren't closing because the container is not on level ground. Containers can become 'racked' if they are sited on uneven ground which prevents the doors from opening and closing. The transport team are working to resolve this issue. Kind regards, Cleveland Containers

Posted 1 year ago

“My first contact with you was very well. I received regular emails asking if I am still interested in using your services. However after I completed the payment for the container the communication broke down, and I was left feeling very isolated and uncertain of what was happening. On the 3-4/5/22, I spok with about 5 different Individuals from your company and no one could give me a satisfactory answer to my concerns. I have no confident to use your services again in the future, or to recommend you to anyone.”

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Posted 1 year ago

“Disappointed with the container annoyingly the main door handles a slightly bent so you have to be careful shutting the door without trapping your fingers”

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Posted 2 years ago

Hi Tom, Thank you for leaving us a review. I believe your sales manager has been in touch with you regarding this order. Kind regards, Cleveland Containers

Posted 2 years ago

“Delivery was late and container was painted the wrong colour”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for leaving us a review, please accept our apologies for any inconvenience that this order has caused you. Due to human error this container was painted the incorrect colour however your sales manager instantly sought to rectify the mistake and organised for a repaint at the earliest opportunity. Kind regards, Cleveland Containers

Posted 2 years ago

“We have bought a few containers now from yourselves, but this one was the first time that we never got when we asked for it. I had to phone several times to check on progress and it eventually came about three weeks late. I realise that these things happen but when you get it right it is a seamless operation. Unfortunately it did not happen this time”

Helpful Report

Posted 2 years ago

Hi Jim, Thank you for leaving us a review. We’re so sorry about the delay in getting your office delivered to you. We ordered this from a third-party supplier, and despite us ordering this ASAP, there were numerous delays on their side which unfortunately postponed the delivery of your product. This, as well as the reduction in haulier availability, led to a much longer lead time than we would have liked, and we are also disappointed with the outcome of this order as we pride ourselves on our customer service and don’t want to let our customers down. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“I was going to contact you with regards to the small container delivered. the door can not be closed properly.”

Helpful Report

Posted 2 years ago

Hi Yvonne, I believe you have since spoken to your sales manager about this issue and have managed to find a resolution, which is great to hear. Kind regards, Cleveland Containers

Posted 2 years ago

“Expensive for what it is ,no metal floor under the wooden floor.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review, although we are sorry to see it is a negative one. After looking into your order, I can see that you purchased one of our flat pack containers. Due to the self-assembly nature of these units, they are very different to our standard shipping containers. Where our standard containers have a steel base topped with a 27mm plywood floor, flat pack containers have an 18mm OSB wooden floor which is supported by multiple metal runners underneath. This can be seen in the images on the spec sheet that would have been sent to you with your quotation. Kind regards, Cleveland Containers

Posted 2 years ago

“Very slow delivery, over 2 months after the delivery date,”

Helpful Report

Posted 2 years ago

Hi Martyn, Thank you for leaving us a review. We’re sorry about the delay in getting your container delivered to you. As a result of the pandemic there has been a reduced number of containers being manufactured, as well as numerous transport issues of late stock such as port congestion and the Suez Canal incident, which have unfortunately affected our stock levels and delivery times. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. On a positive note, we are delighted to announce that the situation is now improving and we are currently on track to get a large amount of stock in. Kind regards, Cleveland Containers

Posted 2 years ago

“Container condition is not great”

Helpful Report

Posted 2 years ago

Hi Richard, We’re very sorry to hear that you are unhappy with the condition of your containers. As new (one trip) units we are surprised to hear that they are not of a great quality. To help us investigate this, could you please send some pictures to marketing@clevelandcontainers.co.uk Kind regards, Cleveland Containers

Posted 2 years ago

“Delivery delayed and not informed about approx. delivery dates we chased up on a few occasions and only when it became critical that the old container needed to be moved that it was sorted. Old container still on site at Westlands to be scrapped.”

Helpful Report

Posted 2 years ago

Hi Stephen, We apologise for the communication issues you have experienced, and that you felt strongly enough to leave us a negative review. This is not the experience we want our customers to have and are disappointed that this is the case. Unfortunately, the container you ordered - the 10ft - was part of a large group that was delayed coming into our stock, which was why you were sadly waiting for a number of weeks. The 30ft container that was to be removed from your site was collected on the 23rd of June. We are aware that there is an additional container on a second site that you wish to be collected, and this is being processed now for imminent action. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“Delivery of container was a 4 to 6 week wait so i was delighted that within 2 weeks the container was ready for delivery. I was informed that the container was going to be delivered on Friday 4th of June so i gave up one of my days holiday to be in the school to accept the delivery. It got to 5pm on that Friday and the container did not arrive. What a waste of a days holiday for me. It did however arrive the following Monday at a convenient time to suite me. Well done on that.”

Helpful Report

Posted 2 years ago

Hi Mike, We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. In order to deliver our containers, we work with a number of third-party hauliers who transport the units around the country. Here at Cleveland Containers, we work as hard as we can to ensure all aspects of the sale and delivery of our containers run as smoothly as possible, however some issues can often arise that we cannot control. Unfortunately, despite the best efforts of our operations team, your container was unable to be delivered by the haulier on this day and it was rescheduled for the next working day. We were also very disappointed with the outcome and share your frustrations. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“Ordered 30ft containers re-sprayed. Paint work was very shoddy, appear to have been no prep done before painting so the new paint was already starting to come off when the unit was delivered”

Helpful Report

Posted 2 years ago

“Unfortunatly I was sold a container that was not in stock, this wasn't realised until midday on the delivery date. The standard 40ft used container they did have was offered to me instead with delivery promised that very afternoon. Regretably it did not arrive! After several calls to your office the very kind Sarah managed to find me a container to the spec I had originally ordered (40ft used hi cube) which was delivered promptly from Avonmouth through Titan Containers the following week (I wish i had approcced them in the first instance). It appears Titan containers have several different grades when it comes to used containers and Im not sure how they compare to your own promise of wind and water tight, the rubber seals on the left hand door are have come away and certainly dont look like they would keep out rain.”

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Posted 3 years ago

“Conflicting delivery dates given”

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Posted 3 years ago

“Due to pre-explained space constraints, delivery was agreed for afternoon of 1.4.21. It unexpectedly arrived on site @ 8.00am. On next order - need to have 3 units delivered over 3 drops in order to fit in with Production schedules, but despite chasing for 2 weeks, haven't had any acknowledgement or confirmation.”

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Posted 3 years ago

“Poor communication”

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Posted 3 years ago

“I have ordered a brand new container from yourselves. Upon arrival it is obvious although the container is manufactured within the last year. it has clearly been used by others. Cement dust and cement splashes all over the floor and walls inside and out,.”

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Posted 3 years ago

“Damaged wall Container in wrong place”

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Posted 3 years ago

“Dealing with them was fine, cabin seems to be okay, transport was awful, we were given three dates all were missed. I have seen other similar comments about transport so hopefully they can get this sorted out with the haulage firm as they giving CC bad reiews”

Helpful Report

Posted 3 years ago

Hi Edward, thank you for taking the time to leave a review. We would like to apologise for the delay during delivery, in the first instance there was some miscommunication our end. Though we would also like to remind you that we do deliver up until 6pm and you were not willing to wait until then for delivery of your container, which is why the second delivery attempt was unsuccessful, with the third delivery attempt being first thing this morning which went fine. The percentage of reviews with a poor delivery experience is considerably low, so we will take a look to find out if there is a correlation between these reviews and the hauliers used and proceed from there. We are pleased to hear that you otherwise had a good experience dealing with us directly.

Posted 3 years ago

Cleveland Containers is rated 4.7 based on 1,789 reviews