Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

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Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for in October delivered in September, Only when i started to ask for my money back did anything happen and then then it still took months”

Helpful Report

Posted 1 year ago

We are disappointed to hear that we have fallen below our usual high standards. We would like an opportunity to discuss this with you further, to understand if there is anything that we can do to change that and improve in the future

Posted 1 year ago

“I have ordered 3 used containers from this company and we have received them and everything was great . Load them with stock up to a celling . After 3 months we had to move some stock around and we have found some wet boxes and saw water dripping from very old patch on the celling. We took a picture and contacted cleveland containers ( Andrew and manager Richard ) and I have been told that it is past 3 months ( exactly 3 months and 8 days and that they can not see the hole on the picture! Why would I contact you if there would be no hole?!?! Basically they have offered someone to come over and inspect but they would charge £200-£300 for the visit . This product is made of stainless steel and guaranteed to be delivered watertight and waterproof ... this company does not check their containers and during the hottest summer in UK for many years we were unable to check if there are holes or no as there was no much rain and when the container is filled with stock up to a celling you can not see if the water is coming through. from the conversation It seems they know exactly that there is a hole but just because 3 months has passed they absolutely don't care and make all excuses in the world simply not to help. AVOID them at any cost .”

Helpful Report

Posted 1 year ago

Hi Marcin, As per your conversation with Richard, we are willing to look at what we could even though it is outside of our 3-month period as a hole in a container at this point would not be in line with our usual high standards. We do need to see the hole first as this is the only way we would know who to send to fix the issue, so if you could please send the photos as agreed via email, we will review and contact you to discuss the next steps. Kind regards, Cleveland Containers

Posted 1 year ago

“There are holes on the containers that I received”

Helpful Report

Posted 1 year ago

Hi Jo, We're sorry to hear this. To help resolve this for you, please can you head to our help centre and submit some photos and more information. Our operations team will then be in touch. Please find the link here: https://www.clevelandcontainers.co.uk/help_centre Kind regards, Cleveland Containers

Posted 1 year ago

“Great sales process but that’s where it all went wrong! Gave specific delivery instructions due to the nature of site access, took time to produce maps for them and explained before purchase and upon payment about delivery information only for this not to be passed to there haulage company. 1st delivery unable to get to site due to size of vehicle. 2nd delivery, driver arrived with his arm in a sling again in a vehicle too big too access delivery site. On BOTH occasions Cleveland containers billed us for the failed delivery and redelivery! In the end the containers were dropped 1 mile away and taken by 4x4 and trailer to there destination. At no point were Cleveland containers interested in helping with this situation. A local firm completed the lift with professionalism.”

Helpful Report

Posted 1 year ago

Hi Mr Stordy, Thank you for your feedback, we are sorry to hear about your experience. From the reference number you have supplied, we have looked into this and can see that this was an order placed and delivered two years ago. We are pleased to report that many of our processes and communications have improved since then, to reduce the number of incidents described above. Kind regards, Cleveland Containers

Posted 1 year ago

“We were really disappointed by the level of service. The deadline was missed on a few occasions, we weren't kept informed of the progress and had to chase for updates and when we did, emails weren't responded to and ignored.”

Helpful Report

Posted 1 year ago

Good afternoon, We are extremely sorry to hear that on this occasion we have fallen below our usual high standards, which we pride ourselves on. We would like the opportunity to put this right and we will be in touch with you, as a matter of priority. We appreciate your honest feedback, which gives us the ability to further improve our customer experience. Kind regards, Cleveland Containers

Posted 1 year ago

“Very disappointed, driver put it on a slope and now the doors jam and have to be released with a hammer. The floor is patched with ply board poorly and there is duct tape patching the roof.”

Helpful Report

Posted 1 year ago

Hi Dawn, We are sorry about the condition of your used container. The condition of our used units can vary as they tend to be between 10-15 years old and have spent a lifetime being shipped internationally. We guarantee our used containers as watertight, so if there is a hole in the roof, this is something we are happy to resolve. Your sales manager Paul has got in touch with you to help discuss the issues you mentioned and how best we can fix these for you. Regarding the delivery of your container, the transport team attempted to contact you on the day to discuss the issues related to its placement. As they couldn’t get through, the haulier had no option but to lift it off where possible, as they cannot drive over grass or enter areas where there are obstructions such as overhanging trees. Kind regards, Cleveland Containers

Posted 1 year ago

“Two holes in the roof and the doors are difficult to shut.”

Helpful Report

Posted 1 year ago

Hi David, Please accept our apologies for the condition of your used container. They are meant to be wind and watertight, so this is unacceptable. To help us resolve this for you, please head to the help centre on our website, providing as much detail as possible as well as images. Someone here will then be in touch to organise the next steps to fix this. The link is here: https://www.clevelandcontainers.co.uk/help_centre Kind regards, Cleveland Containers

Posted 1 year ago

“I'm so very disappointed in the container that was delivered. I understood it to be a single trip, watertight high container. It is not. It is bashed and battered, leaky doored with rusty hinges with welded patches all over it. I asked for details of the support positioning - wrong! I asked if possible to have either a brown or green - it is blue. I was advised it would arrive in the morning so I arranged helpers - it arrived at 15.30hrs. That the driver was good, polite and skilful was the only good thing of the transaction. I bought a single trip watertight container from one of your competitors 15 years ago. It is still in perfect condition. I won't deal with you again!”

Helpful Report

Posted 2 years ago

Hi Nik, We are sorry that your container arrived later than advised. We work with third party hauliers to transport our containers across the country and although we are provided with an AM/PM delivery slot by them the day before, some issues can often arise that we cannot control. Regarding the container, we can see that you originally enquired about and then subsequently ordered a used container, which is not a single trip. ‘One Trip’ containers are new units that have been built, filled with goods, and travelled on one journey to its destination country. The condition of our used units can vary as they are usually 10-15 years old and have spent a lifetime being shipped internationally. These containers are still structurally sound however due to their age and previous use these containers will show signs of wear and tear, some more significantly than others. If you would like to send some pictures of your unit to us so that we can evaluate the condition of your container, please send them to sales@clevelandcontainers.co.uk Kind regards, Cleveland Containers

Posted 2 years ago

“Container was much later than expected. Delivery arrived the day before the arranged date, luckily I was in. Had phone calls the day after it was delivered to try to organise the delivery...”

Helpful Report

Posted 2 years ago

Hi, We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. In order to deliver our containers, we work with a number of third-party hauliers who transport the units around the country. We work as hard as we can to ensure all aspects of the sale and delivery of our containers run as smoothly as possible, however some issues can often arise that we cannot control. The haulier responsible for your container delivered a day earlier than the date we had booked in and did not inform us of the change of date. Please know that we share your frustration and have taken your feedback on board. Kind regards, Cleveland Containers

Posted 2 years ago

“I don't think you could have sent a more battered container. The doors would not open they were ceased and needed lubricating. Once we had opened them they would not close again. Inside is not much better. We are extremely disappointed with the container and we will need to spend numerous hours trying to release and close the doors.”

Helpful Report

Posted 2 years ago

Hi Paul, Please accept our apologies for any inconvenience that this order has caused you. I believe you are now in contact wth our help centre team who are working with you to resolve this as quickly as possible. We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. Your feedback has been taken on board and will be relayed to the relevant departments. Kind regards, Cleveland Containers

Posted 2 years ago

“one trip contains not able to lock. service poor. other places to buy are better.”

Helpful Report

Posted 2 years ago

Hi, Please accept our apologies for any inconvenience that this order has caused you. When you raised your concerns with us, we agreed that the lockbox was misaligned and tried to resolve this as best as possible. A final mutual decision was made to compensate you for the inconvenience caused. We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. Your feedback has been taken on board and will be relayed to the relevant departments. Kind regards, Cleveland Containers

Posted 2 years ago

“the container was a shed still waiting for it to be collected”

Helpful Report

Posted 2 years ago

Good afternoon Keith, Please accept our apologies for any inconvenience that this cabin has caused you. We agreed that the condition of this used unit was not of a satisfactory standard and refunded you at the earliest opportunity. The team is now organising the collection of the cabin with a third-party haulier to remove it as soon as possible. We’re so sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. Your feedback has been taken on board and will be relayed to the relevant departments. Kind regards, Cleveland Containers

Posted 2 years ago

“Two containers ordered and paid for but only one delivered and advised that the other one wouldn't arrive for a couple of weeks further.”

Helpful Report

Posted 2 years ago

Hi Andy, We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. As a business that operates nationally, we work with a number of third-party companies who look after our stock at different depots across the country. Here at Cleveland Containers, we work as hard as we can to ensure all aspects of the sale and delivery of our containers run as smoothly as possible, however some issues can often arise that we cannot control. After investigating what went wrong with your order, we discovered that the depot responsible for the release of your containers unfortunately sent an incorrect unit to you. Despite our best efforts to rectify this and deliver your container to you as soon as possible, unfortunately, due to limited haulier availability, the earliest the haulier can deliver your container is mid-August. We are also very disappointed with this outcome and share your frustrations. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“Ordered a used 20ft container moderated damaged…think it had been at bottom of sea for 10 years it was high damage really wouldn’t used Cleveland container again…we did get it sorted in the end”

Helpful Report

Posted 2 years ago

Hello, We’re disappointed to see that you have left us a negative review and apologise for any inconvenience that the container you initially received may have caused you. The condition of our used units can vary as they are usually 10-15 years old and have spent a lifetime being shipped internationally. These containers are still structurally sound and weatherproof, however due to their age and previous use these containers will show signs of wear and tear, some more significantly than others. The container in question had spent 20 hours in our workshop prior to being delivered, with our team of technicians repairing any damage and confirming it acceptable to be sold and used as a second-hand wind and watertight container. Unfortunately, on this occasion, it did not meet your standards and for this we are sorry. When you addressed your concerns about the condition of your used container to us, we agreed that it would be replaced with a new (one trip) unit, with yourself paying the remaining balance and Cleveland Containers delivering the container free of charge as a token of apology. Our sales and transport team worked hard to rectify this as quickly as possible to ensure your new container was delivered promptly and without any trouble. We’re sorry that you had a bad experience with us as we pride ourselves on our customer service and don’t want to let our customers down. Your feedback has been taken on board and will be relayed to the relevant departments. Kind regards, Cleveland Containers

Posted 2 years ago

“Really disappointed with the service provided. Very poor communication, the first sales manager wouldn’t reply to messages/emails for a few weeks. I then got transferred to another sales manager who’s communication was a lot better but only until the point where we had confirmed our order. After the point of paying for our order , we had to constantly chase for updates and then after three weeks of chasing i was told the double side opener had been sold a day before we had made our payment - how this information did not get to me for three whole weeks is beyond me! This meant having to change all of our project plans and there was no empathy and willingness to show any compensation at all. For a community interest organization, this has been a very stressful experience. My initial contact via chat point your website advised containers could be shipped within 3-5 days if in stock - this was very inaccurate! To be honest it has been a shocking service and not expected from a company of your size. I would have gone elsewhere if you didn’t have the tri doors that we needed. Your social media accounts are wonderfully managed and the people answering the chat have always been very friendly - i just wish your customer service from sales managers was the same - i very much feel like i was treated as an order rather than a customer - i hope this can improve in the future.”

Helpful Report

Posted 2 years ago

Hi Liane, We’re sorry for the communication difficulties you had ordering from us. This is not the experience we want our customers to have and are disappointed that this is the case. You were originally in communication with a sales manager who is no longer with us, who provided you with incorrect information and lead times. When you raised your concerns with the social media team, we promptly reassigned your enquiry to a new sales manager who then tried his best to help and manage expectations. It is difficult to guarantee stock because our containers are sold so quickly. Due to a miscommunication, we couldn’t provide you with the container you desired and for this we are very sorry. Although we can’t make up for this error, we did honour a previous, reduced rate of the side opener you purchased from us and are currently refunding the difference. Thank you for your compliments on the LiveChat and social media team, I will make sure that all of your feedback is passed on to the appropriate departments. Kind regards, Cleveland Containers

Posted 2 years ago

“FLAT PACK CONTAINER WAS NOT DELIVERED ON THE APPROPRIATE VEHICLE AS AGREED AT TIME OF ORDER, AS A RESULT IT WAS LEFT ON MY DRIVEWAY 70 METERS AWAY FROM DESIGNATED SITE. VERY DIFFICULT TO MOVE BY HAND SO STILL ON DRIVEWAY. THE CONTAINER HAS A MDF WOODEN FLOOR, I DID NOT SEE ANY INFO ABOUT WOODEN FLOOR, NORMAL SHIPPING CONTAINERS HAVE METAL FLOOORS. THE WOOOD WILL ROT AND I DOUBT IT WILL TAKE MUCH RENT”

Helpful Report

Posted 2 years ago

Hi Mr. Philip Entwisle, We’re disappointed to see that you have left us a negative review. As stated on the webpage for our flatpack containers, these units come with OSB wooden floors as standard: https://www.clevelandcontainers.co.uk/specialised-containers/flat-pack-container This is also displayed on the PDF quotes we send out to our customers, which you would have received. All standard steel containers are supplied with plywood flooring as well. Regarding the delivery, we apologise for making this mistake and transporting the container on a truck that couldn’t reach your desired location. Please note that these incidents are rare, and we are disappointed that this error occurred. We’re sorry that your experience has ended with you leaving us a negative review. We hope that this hasn’t deterred you from ordering from us again, we pride ourselves on our customer service and don’t want to let our customers down. If you would like to discuss this further, please contact marketing@clevelandcontainers.co.uk

Posted 2 years ago

“I have purchased 14 containers over the past 2 years and these two from Cleveland were by far the worst,I expect some scratches down the sides but they were excessive, one was really bad with a large repair to one side and damage to the rubber seal in two places,I had to use nearly a full tin of the Ral green paint to cover all the damage.overall not happy.”

Helpful Report

Posted 2 years ago

“a very poor company who undervalue their customers, the NEW storage container we leased are of poor construction they are NOT vermin proof.”

Helpful Report

Posted 3 years ago

Hi Tim, Apologies for any inconvenience caused, however, we as a business need to ensure the people or businesses hiring our containers are not a risk to us in terms of their credit score which any business would look into when hiring or leasing their products. As there were multiple orders placed in quick succession with no trading history, it was established there was a potential risk. Once a trading history is built, we would be happy to provide more containers. Before requesting more units from us, you made us aware that you were very happy with the containers which is why you wanted to hire some more from us so we are disappointed to receive this review which we do not believe is a true reflection of our service. If we can be of any further assistance in the future we would be very happy to help. Kind Regards, Cleveland Containers

Posted 3 years ago

“Very very poor not even one”

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Posted 3 years ago

“ORDERED ON THE 4TH SEPTEMBER 2020 AND PAID IN FULL IN ADVANCE. 1NR 10FT STORE & 1NR 50:50 SPLIT CONTAINER. WAS SHOWN A PHOTO OF THE 50:50 UNIT, WEEKS WENT BY AND THEN GOT TOLD THE PHOTOS WERE FOR A MORE EXPENSIVE UNIT AND THEY DONT HAVE ANY 50:50 SPLIT CONTAINERS ANYMORE. CHENGED ORDER TO 2NR CABINS, MONTHS WENT BY, CHASED WEEKLY. FINALY RECIEVED BOTH STORES WC 11TH JAN. SO NOT GREAT. ...... WE CAN BUILD HOUSES ON SITE QUICKER THAN YOU CAN PAINT A CONTAINER AND GET IT OUT ON SITE!!”

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Posted 3 years ago

Cleveland Containers is rated 4.7 based on 1,789 reviews