Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

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Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been asking for my receipts for over a month with no response.”

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Posted 5 years ago

“The office canteen arrived over a week late, it leaked and wrecked a 2k laptop,”

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Posted 5 years ago

“One star and if there was a zero you'd be getting that cos you sent the wrong container and didn't have the courtesy to prewarn me so I could cancel.i diverted to see yours due to slick salesman.will never recommend to ANYONE.”

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Posted 5 years ago

“Poor communication and rude call centre staff. Delivery Am slot was missed and did not arrive until next morning.”

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Posted 5 years ago

“Poor service no follow up after placing an order. So had to go somewhere else”

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Posted 5 years ago

“I have purchased containers from Cleveland Containers before and been very happy, but this time I purchased a 20ft container, the purchase was ok but the delivery and communications were terrible. Firstly, the delivery was later than expected, then the date they gave me got cancelled ( this was after contacting them a couple of times), they gave me a delivery for the following day and said they would call an hour before the delivery as we are not on sight. This call never came and neither did the container!! I called them at 5pm to be told that they would come back to me in a few minutes once they found out where the container was, but they never called and when I called again, they had all gone home and I was left wondering what was happening. I received a call from Chris the next morning and was told a delivery would actually happen by midday, this time it did happen finally. I feel very let down by Cleveland Containers this time and feel it is only right to share my experience, even thought two other container deliveries had gone through ok. The biggest let down was the lack of communication!”

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Posted 5 years ago

“Sorry not a very satisfying transaction. Not delivered by the dates discussed Got the delivery address wrong and had the audacity to blame us for it, not apologetic at all. Good container but wouldn’t bother with them again, we are busy with our own work we don’t need to nanny our suppliers too.”

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Posted 5 years ago

“1. I contacted the day before delivery to confirm all was in order only to be informed it was not. Was I going to be contacted and told? I had to arrange a load of tyhings to make this delivery happen. 2. In trying to sort out a new container for that day I was told that 'they were open to suggestions' on what to do. Your problem is my problem. Really? 3. I was told that another container had been found at great expense and that you were not making money on this deal. So, I should feel grateful that you are doing your job? 4. I was contacted 2 days before the second delivery and I re-confirmed the Friday we had agreed, the person thought it was on the Thursday. This was not possible as I made it clear I was away on business until late Thursday night. 5.The delivery was a little difficult so I sent detailed info on what to do as a pdf, the driver never saw that. 6. The driver contacted me Thursday night and asked if he could deliver that night, I pointed out that was not possible as I was still in Austria. 7. IN the end I got back late, 22:30 picked up the driver, drove him to the delivery site and then back to his vehicle. We agreed a 6am drop even though I had agreed with the company 10am to avoid disturbing residents. 8. The item delivered was in a shocking state. Completely filthy, covered in a fine dust, the floor has a massive lump of something in the middle that won't move and is split in another area. All in all, I would NEVER use you company again and I am telling everyone I know of my experience so that they don't have to suffer such a shoddy and shockingly bad service and product.”

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Posted 5 years ago

“You put our delivery back 4 times and it’s still not here yet so it’s not looking great”

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Posted 5 years ago

Cleveland Containers is rated 4.7 based on 1,789 reviews