Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

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Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite having ordered over 30 Containers from you all with explicit instructions that we CAN NOT take an Ariticulated Lorry my containers arrived on one today so i had to send it away. On top of this, one of the containers was badly damaged.”

Helpful Report

Posted 3 years ago

“When the container finally arrived over a month late it was the wrong colour. I agreed that the wrong container could remain at my address for two days until a transport could come and collect it. Four weeks later and being threatened by my neighbour I was practically begging Cleveland containers to take it away. They only did so when I threatened legal action. A lot of hassle, wish I had gone back to S Jones containers”

Helpful Report

Posted 3 years ago

“Disgraceful and unprofessional behaviour. Full payment for a Container taken in mid August 2020 Delivery progressed thereafter over a period of weeks Finally on chasing again on 16th October 2020 was advised that no Container available as the one we had paid for had been resold”

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Posted 3 years ago

“Not a great experience with this company. They promised things and timelines they couldn’t actually keep to get the order. A bad case of over-promise and under deliver. Also rather poor communication, and had to be chased multiple times on things they were meant to be getting back to me on.”

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Posted 3 years ago

“Additional crane hire to myself not delivered on time so far found two holes in the roofWouldn’t use you again”

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Posted 3 years ago

“Poor service. Would not use again”

Helpful Report

Posted 3 years ago

Hi John, Apologies that you were left unsatisfied, there was a slight issue with stock due to the current situation but we would love to show you what we can really do, as you can see by the rest of our reviews, service is something we pride ourselves on. Thanks, CC

Posted 3 years ago

“I was promised a one trip (like new) 20 foot shipping container delivered in 3/4 days by M.Lennox. I am still waiting for my container getting on for 4 weeks having paid for it and still having to pay storage costs for my possetions elsewhere. This is not good enough, I can only hope when it does arrive it is a one trip (like new) container?”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for sharing your experience. We have now conducted an internal investigation to find out what happened with your order. Your order was initially placed on 01/06/20, but we did not receive payment from you until 16/06/20. It's only following cleared payment that deliveries are arranged for customers who do not have an account with us. We had arranged for the container to be delivered to you on Thursday 25th June, but after initially accepting that date, you later advised it had to be delivered after 14:30. This was not made aware to us beforehand (as your transport had been priced as an all day appointment and not time specific). As such the haulier was unable to deliver after 14:30 that day, so the delivery was then suspended pending an update from yourself. We then did not have contact from you until 26/06/20 requesting delivery, and asked for Thursday 2nd July. We currently have your delivery date agreed for this Friday 3rd July. We feel the issues highlighted in your review were out of our control and would kindly ask you to revise your rating once your container has been delivered. Thank you, Cleveland Containers

Posted 3 years ago

“nearly new my arse”

Helpful Report

Posted 4 years ago

“The container was in a poor state patched up with weld two small holes in the side , no cover for protection of the locks , I would not recommend you to any body again the pictures advertised are nothing like what you sent”

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Posted 4 years ago

“Keep getting these, how did we do emails about your recent order, it was 3 years since I've ordered from you!!!”

Helpful Report

Posted 4 years ago

“POOR DELIVERY AND UNIT HIRED NOT IN FIT STATE ALL WASTE PIPE BROKEN”

Helpful Report

Posted 4 years ago

“never got a reply after sending 3 emails”

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Posted 4 years ago

“Please stop spamming me”

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Posted 4 years ago

“Very poor service .amateurs will not buy anything off these again”

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Posted 4 years ago

“Container was in really bad condition considering it has only supposed to have made one trip. The green paint is really badly faded and there are chalk writing on the side that suggests it has been repossessed from someone. I would unfortunately not recommend your company to anyone.”

Helpful Report

Posted 4 years ago

“Ruined warehouse floor. Charged for forklift delivery then slid in container. Refused to refund extra for forklift.”

Helpful Report

Posted 4 years ago

“The delivery driver was brilliant, very obliging, could not do enough to help 10 out of 10”

Helpful Report

Posted 4 years ago

“Containers have not even lasted a year a lot of money for something that falls apart. Certainly not even close to the quality of a shipping container.”

Helpful Report

Posted 4 years ago

“Ordered my first Container. I required it by the following Thursday/Friday and was told it would be transported from Middlesbrough to Scotland. Thursday & Friday came and went and no container. Phoned and chased it and was told they had a container that had been cut in half in Scotland and would deliver it to site. The container arrived with no eye hooks, the roof had metal patches on it, the inside was so rusted, the rust was still falling off it. The Container cost £1400 + £220 Delivery + VAT. The only place that Container should have been sent to was the SKIP. I have e-mailed on numerous occasions as my customer has more Containers to order and I have not had a single response. Disgusted Customer.”

Helpful Report

Posted 5 years ago

“What an absolutely rubbish company. Made out in their ads that they don't subcontract but THEY DEFINITELY DO. They did not refund all my n money when they couldn't deliver and charged me a delivery cost plus an abortive delivery cost of another £150. Told us they needed 10ft for the lorry we measured the drive that was more than 10ft but the driver would not deliver the container. Do not use this company. Dr and Mrs Hellendoorn”

Helpful Report

Posted 5 years ago

Cleveland Containers is rated 4.7 based on 1,789 reviews