Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

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Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the wrong containers were sent and three hours late They were take back and replaced with the correct ones three days later”

Helpful Report

Posted 1 year ago

Hi Ian, We are disappointed to hear that we have fallen below our usual high standards. We work with third-party depots and unfortunately on this occasion they sent out incorrect units, which we apologise for. Our transport team worked to resolve this as quickly as possible for you. We’re sorry for the errors you experienced and hope this hasn’t deterred you from ordering with us again. Kind regards, Cleveland Containers

Posted 1 year ago

“Price was excellent and clear timeline provided to manufacture 30FT HQ from a 40FT HQ. I had to chase delivery twice which waas delayed by 1 week. I then asked for a furterh delay for 4 days so that I was available for the delivery. I provided details of location for container and issue with 10T limit bridge to Sales Manager but this was not passed onto Cleveland Operations team. This meant I had to call again and resend information which was fortunate as otherwise transport would have taken the incorrect route and got trapped in village centre. Several calls to Allen transport directly on the day to sort access and delivery time etc. The driver / operator from Allen's was excellent and quickly unloaded the container (after having to turn the container 180 degrees in restricted space)”

Helpful Report

Posted 1 year ago

Hi David, Thank you for leaving us a review and please accept our apologies for the miscommunication issues. We are disappointed to hear that we have fallen below our usual high standard on this occasion, and your comments have been taken on board to drive further improvements. We hope this hasn’t deterred you from ordering with us again. Kind regards, Cleveland Containers

Posted 1 year ago

“Service was brilliant and containers were priced well, however I was assured that both containers will be the same and they weren’t. They were very accommodating with my timescales also. They are also more battered than I’d hoped for, but they are at least wind and water right and were a few hundred quid cheaper than other companies who had quoted. They’ll do the job for now. I’d use this company again, but if I had more time to wait I’d have insisted they delivered as they promised.”

Helpful Report

Posted 1 year ago

Hi Amar, Thank you for leaving us a review. We apologise that your containers do not appear the same. Due the nature of our used container stock, we hold a wide variety of units in different colours and conditions, and cannot always guarantee that those purchased in groups will be matching. Please note that your comments have been taken on board and will be fed back. We look forward to your next order. Kind regards, Cleveland Containers

Posted 1 year ago

“Delivery, price and communications were great. However you let yourselves down by not ensuring the interior and exterior of the containers were clean and ready for use.”

Helpful Report

Posted 1 year ago

Hi Mick, thank you for leaving us a review and apologies for the condition of your containers. We pride ourselves on the quality of products that we offer, so any issues we would like to hear of to try and rectify for yourself going forward. Kind regards, Cleveland Containers

Posted 1 year ago

“The container was in ok condition - wha6t we expected. Delivery time was rather longer than we expected. The delivery driver arrived on time.”

Helpful Report

Posted 1 year ago

Hi Roger, Thank you for taking the time to leave us a 5-star review. We have taken your feedback on board. Kind regards, Cleveland Containers

Posted 1 year ago

“Transport declined to give a time slot of say 2 hours which was unfortunate given the site is not manned. The padlock purchased was not sent. The sub contractor delivery was excellent. What is their name and contact details please in case we need to move them?”

Helpful Report

Posted 1 year ago

Hi Andy, Thank you for leaving us a review. Regarding delivery times, we work with third-party hauliers to transport our containers to customers, and they can only provide us with AM or PM delivery slots which we provide the working day prior. We are unable to confirm exact delivery times. Customers can pay an additional cost if an exact time is critical. We send padlocks out separately and as soon as we have a confirmed delivery address, as these can often differ from the location of the container. Once this was provided it was immediately sent out by the admin team and delivered on Monday 20th June, as seen on our DHL account. Kind regards, Cleveland Containers

Posted 1 year ago

“All good apart from 2 days before delivery I was asked to pay additional delivery charge? When I had paid in full including delivery 2 months prior!? Also container leaked after 1 day and am now waiting for it to be repaired”

Helpful Report

Posted 1 year ago

Hi Mike and Neil, Thank you for leaving us a review. We are sorry about the leak in your container as we guarantee our units to be wind and watertight so this is unacceptable. Our operations team have organised for a welder to attend your site this week to resolve this. Regarding the additional delivery charge, we work with third-party hauliers to transport our containers, and the haulier responsible for the delivery of your container had increased the transport price after the original booking. As a gesture of goodwill, we opted to pay for this additional charge. Kind regards, Cleveland Containers

Posted 1 year ago

“have got to mend a leak on one of them . Also i asked about age and you told me 8 to 15 years old ,one is 2001 and i think the other one was 2005 . Keith Towers (joniroke)”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your review. We are sorry about the condition of your container. Your sales manager is aware of this issue and will be in touch as to how we can help resolve this for you. Regarding our used containers, we say that typically they are around 10-15 years old, but there can be some containers that fall short or after these timelines. Kind regards, Cleveland Containers

Posted 1 year ago

“Dropped in the wrong place,despite when the contract said it would be put in an area of our choice”

Helpful Report

Posted 2 years ago

Hi Tommy, We’re sorry that your container was unable to be placed in its ideal location. Due to the delivery taking place during a storm, for health and safety reasons, the haulier needed to place it in an alternate location to prevent the container from making contact with other structures. We cannot always guarantee placing a container exactly where it needs to be on site due to reasons out of our control such as the weather. Kind regards, Cleveland Containers

Posted 2 years ago

“Order process was seemless, comunnication could have been better. Delivery date was to the wire, we only knew the day before that our container was being shipped! Container itself was exactly what we wanted, with the new door and window where we wanted Delivery driver was great, highly skilled and nothing was to much trouble, postioned the conatiner within mm of where we needed it to be first time in a very tight space.”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving us a review - we’re delighted that you are happy with both the condition and delivery of your container. We work with third party hauliers to transport our containers across the country and your sales manager informed you on Monday 7th February that your container would be delivered on Friday 11th February. All customers receive a call the day before delivery to let them know if they have an AM/PM slot. Kind regards, Cleveland Containers

Posted 2 years ago

“Happy with our 40ft high cube, some repairs have clearly been made to it and for the cost we were hoping for one in a slightly better condition. That said the staff were very helpful and delivery was professionally carried out.”

Cleveland Containers 3 star review on 7th December 2021

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review. We will feedback your comments to the relevant departments. The condition of our used units can vary as they are usually 10-15 years old and have spent a lifetime being shipped internationally. These containers are still structurally sound and weatherproof, however due to their age and previous use these containers will show signs of wear and tear, some more significantly than others. Kind regards, Cleveland Containers

Posted 2 years ago

“Nothing wrong with the product but delivery from 3 weeks went up to 2 months”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for leaving us a review. We’re sorry about the delay in getting your container delivered to you. As a result of the pandemic, there has been a reduced number of containers being manufactured, as well as numerous transport issues of late such as port congestion and the Suez Canal incident, which have unfortunately affected our stock levels and delivery times. Your sales manager will have kept you up-to-date on your order throughout this time. On a positive note, we are delighted to announce that the situation is now improving and we are currently on track to get a large amount of stock in. Kind regards, Cleveland Containers

Posted 2 years ago

“The salesman Lewis was good to deal with and the sales process was fine. However, I must admit that I wasn't very impressed with the containers when they arrived. They were supposed to be one-trip containers but didn't look like it due to a considerable amount of damage, rust, dents and scratched paint. They are serviceable but not very pretty!”

Helpful Report

Posted 2 years ago

Hi Phil, Thank you for your review and for sending through those pictures. Our new containers are described as new (one trip) as they have been used for one journey from being manufactured, usually to transport goods. Therefore, the container may have minor scrapes and transport marks, due to being on a ship for several weeks and handled during loading and unloading. It would be extremely rare for us to receive a one trip container with zero marks, dents, and scrapes, especially on the corner posts. These units will have minor scuffs and minimal damage, as seen in the pictures you have provided, therefore the condition of your container is what we would expect to see on one trip units. This is explained in the important information document that is sent out via email with every quote and invoice. Kind regards, Cleveland Containers

Posted 2 years ago

“Service and deliver was excellent but not impressed with the container for nearly £3000. Must be easily 10 years old given the rust and condition. Certainly not the yellow container picture I was sent. Why send a picture if it's not the one you were planning to deliver. I know what a container looks like ..Ive hired dozens of them! Disappointed.”

Helpful Report

Posted 2 years ago

Hi Nathan, Thank you for leaving us a review. The container image you mention was sent on a spec sheet that we send to all customers requesting a quote for 20ft used container. We have spec sheets for all our sizes and types of containers which feature example images of the requested unit. The condition of our used units can vary as they are usually 10-15 years old and have spent a lifetime being shipped internationally. These containers are still structurally sound and weatherproof, however due to their age and previous use these containers will show signs of wear and tear, some more significantly than others. Kind regards, Cleveland Containers

Posted 2 years ago

“Quite a good company but seem to be forever phoning then and chasing order.”

Helpful Report

Posted 2 years ago

Hi Julian, Thank you for leaving us a review. We're sorry that you experienced some communication issues, with a high demand of containers and the driver shortage it has been extremely busy of late. Considering this, we're happy that we managed to deliver your container to you relatively quickly. Kind regard, Cleveland Containers

Posted 2 years ago

“Delivery time and condition of containers good. Was surprised when the two drivers were shouting and swearing at each other in front of myself. Thought they were going to get in a fight with each other.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for leaving us a review. We are disappointed to hear of what you experienced when your containers were being delivered and we are very sorry for this. Please note that we work with third-party hauliers nationwide to deliver our products, and their behaviour does not represent the team at Cleveland Containers. Your feedback has been taken on board and will be relayed to the relevant departments. We hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“Container was delivered on the agreed date, did try to deliver before we were ready, but corrected it to the agreed date without too much trouble. Additional locking bar was missing and took several attempts before one was dispatched which we now have to fit ourselves.”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you for leaving us a review. We’re sorry about the delay in getting the locking bar delivered to you. We order these from a third party supplier, and despite us ordering this ASAP, there was a delay on their side which unfortunately postponed the delivery of your product. Our flat pack containers are to be assembled by the customers themselves so any additional extras are to also be fitted by the customer, therefore the fitting of the locking bar is something you would have to organise or complete yourself. We’re sorry that your experience has ended with you leaving us a negative review, we hope that this hasn’t deterred you from ordering from us again. Kind regards, Cleveland Containers

Posted 2 years ago

“There was no problem with the ordering and paying of the container. I sent pictures of the field and entrance point. Measurements of the entry gate etc but the lorry could not get into the field. Mats had been laid to protect the grass these were not used. The turn was too tight. The container is placed in a car park until the gala committee can decide the next steps.”

Helpful Report

Posted 2 years ago

“YOU DID NOT DELIVER THE PACKAGE ON THE RIGHT SIZE VEHICLE AS REQUESTED.”

Helpful Report

Posted 3 years ago

“Still not had my vat invoice......”

Helpful Report

Posted 3 years ago

Cleveland Containers is rated 4.7 based on 1,789 reviews