ClickMoves - Online International Movers Reviews

Name: ClickMoves - Online International Movers
Rating: 4.38

4.4 Rating 47 Reviews

85 %

of reviewers recommend ClickMoves - Online International Movers

Company Reviews

Questions

Metrics

4.4

Based on 47 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

enquiries@clickmoves.com

Write Your review

Tell us how ClickMoves - Online International Movers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ClickMoves - Online International Movers 5 star review on 9th April 2025

Matt

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, not on par with the cost. Communication: Before signing the contract, Matt was prompt to answer any questions. He communicates only by email. Once I was engaged, things changed: stalled answers, short, terse and sloppy. I had to wait more than 48 hours for an answer I needed urgently (when my things were not arriving as announced). Logistics: The driver that was assigned to my load had a mechanical problem along the way, and my things were then stuck somewhere in France for several days. They couldn’t give me an estimate of when the issue would resolved, nor exactly where my things were staying. It was very stressful since this load was all I have left from my life in that country and contained some objects that have a real story to them. They finally resumed the transport again, but missing their deadline by several days. On the day scheduled for arrival, despite the fact that I originally had asked another day because I had an appointment that day, and that since they insisted I accepted but to the specific condition that they arrive early morning, and them promising to do so… they arrived so many hours late that my whole plans were irremediably compromised. The driver was from some eastern country and barely spoke any language at all, except his. He seemed extremely out of touch with modern technology and very poorly aware of basic geography. I had him on the phone earlier because miraculously they sent me a tracking link when he got close to my city: I could see that instead of taking the most logical route, he was going in a different direction, then took a HUGE detour inland instead of just driving to the city (Lisbon). There was no logical reason for this detour that cost us several hours. I sent him WhatsApp messages suggesting using Google Maps, I also got him on the phone, and I must admit I sort of lost my temper when I realised they didn’t know what Google maps is at all and basically seemed to not have any navigation tool (my assumption, I can’t confirm that, but…). The cherry on the cake? When I saw the delivery paper he left, I realised the extent of his ignorance…at “destination” he had litteraly written: *lisabona, Spania*… SPAIN! Yeah… But all that is nothing compared to the HEARTBREAK of realizing, little by little as months go by: - “Oh, wait a minute, didn’t I have a whole series of bowls in this hand made tableware service from my Mum who passed away (and that I had reconstituted patiently…)??” - “Oh but where are the small dessert plates that went with it… And what about the coffee service?” I never could find a hand painted icon that was the **only object my grand father transmitted me**. Never. After a year, I know realise it’s a full list of things that never arrived. I gather that’s at least ONE box. And don’t tell me I should have monitored or count, because it was IMPOSSIBLE: the delivery was MESSY, STRESSFUL, and I was already in the middle of other boxes, so I could not possibly count and make pictures as I was alone with my child trying to cope with all this and carrying the boxes to help since that guy was alone. If I would have known how bad, messy, disrespectful of property, disorganised, and dismissive of my messages and needs this service is, I would never have falled into the trap of a slightly lower price. These are your things, parts of your life: DO NOT LEAVE THEM IN THESE HANDS, you risk the worst.”

Helpful Report

Posted 4 days ago

“We have had quote a few great experiences with removalists. I guess we got lucky. Until we worked with Click Moves. By far the worst experience we have ever had. Absolutely terrible service. Delays, lack of communication, overcharging, damage to our items. You name it. Click Moves is absolutely the worst company to work with, definitely do NOT recommend.”

Helpful Report

Posted 3 years ago

“Absolutely terrible experience. I wish I had read the reviews before using this company. Most of the reviews online reflect how unprofessional this company is. I suspect the positive reviews are fake reviews from the company.”

Helpful Report

Posted 3 years ago

“This company is a scam. I would genuinely recommend anyone looking for a removalist to avoid using this Click Moves. I have since heard the same thing from others who have used their service. I agreed and paid for the service and then the company lost my belongings. They were eventually returned to the company and I was forced to pay extra. Since they hold your belongings "hostage" you have no choice but to pay whatever the company asks. There are definitely cheaper and more professional companies to use than Click Moves.”

Helpful Report

Posted 3 years ago

“VERY DISAPPOINTED. You will be lured in with weekend and 7:00 AM replies to your emails, all your questions will be answered. Their pre-sales is very good but as soon as you pay them and all your positions have been collected.. you will hear NOTHING. No replies to your emails, or response to your phone calls. All the after sales support promised i.e. where are my belongings, when will they arrive, what time will they arrive... you won't receive any of this. I strongly recommend you avoid ClickMoves and Matt Burden, Madhuri Thakur and Nick etc.. There are other options, maybe slightly more expensive but when you have your life packed into boxes and give everything to some stranger and pay a lot of money.. it's worth paying for that confidence. Also, the drivers they use are just handyman type man-in-a-van. All your items are pilled in, with no care or wrapping, or padding.. ropes to keep them secure. Many of our items were scratched, dented, boxes bashed/ripped. Just AVOID ClickMoves and don't make moving any more stressful than it already is. You have been warned !”

Helpful Report

Posted 4 years ago

“Terrible service. Matt (The CEO) was very nice till we sent him the money, once he got the money he was almost impossible to reach and rude. Our Experience with ClickMoves: #Hard to reach after they got the money #Arrived late to collect our stuff #A day after they collected our stuff they contacted us saying that the load was too heavy and that they would need to use 2 vans instead of one (which would almost double the initial quote) #Our stuff (1st van) arrived 2 days after arranged date and the 2nd Van arrived a week later. #No updates on when delivery would happen (the driver just knocked our door one morning without notice) #No apologies whatsoever from the company #Didnt not even contact us to see if everything went well Conclusion: DO not use those guys Just terrible on the bright note, the drivers were very nice”

Helpful Report

Posted 5 years ago

“I wish I could give Matt (owner) and his team a good review but there were just too many times where they truly disappointed me with their unprofessional services. Poor communication, rude email exchanges and my items haven’t even been delivered yet and they picked them up from my first location in March. It’s November now. Of course with covid I can expect delays, but 9 months is absolutely ridiculous. On top of this, I have been blatantly ignored many times on email, and since my items arrived to my destination of Canada, Matt has decided to no longer help with guiding me on customs issues and on which day I can expect my items. He connected me with a random company that he apparently transferred my items to... When I called them they didn’t even know who he was, and they haven’t been helpful either. PS - this is NOT door to door service. They don’t deal with customs on the other end of the delivery and leave everything up to you to handle (which takes hours and a lot of googling). I thought I paid for a full service, and one that respects its customers and at least feels apologetic that it has almost taken a year to deliver. I initially chose Click Moves because they were the most affordable option - but I wish I went with a more reputable company because you really get what you pay for with these guys. This is the first negative review I’ve written online, I just wish someone warned me about this company a year ago. They truly do not value their customers.”

Helpful Report

Posted 5 years ago

ClickMoves - Online International Movers is rated 4.4 based on 47 reviews