“Horrific customer service, I’ve emailed, I’ve messaged and they haven’t reimbursed me for a return I sent back weeks ago. Never ordering from them again”
“Whilst the first dress I bought via John Lewis was fabulous , my experience of buying direct from this company has not been good. I need to return the item unworn with all the labels attached but they have not responded in 8 days . I am beginning to think they do this so you are outside the return window. I will not buy from them direct again.”
“I have been a loyal customer since 2019, ordering at least twice per year, total value above £ 1,500. Last experience was very disappointing - I have been instructed by one of their employees that I can return the order beyond the timeframe (they will made an exception), and now the employee left the company and they don’t want to reimburse me. I don’t see why I need to be impacted by an internal move they had or by the fact that one of their employees promises things against their return policy. Definitely, they lost a client, will never buy anything.”
““I am incredibly grateful to the [refunding team/service] for their top-notch assistance in recovering my lost items. Their expertise and prompt action made a world of difference, turning a stressful situation into a smooth experience. Their dedication and excellent communication reassured me throughout the process. I can’t recommend them highly enough and will continue to share their name with anyone who needs reliable help. Truly outstanding work!
W-h-a -ts -A-p-p : +54 -9 -3-7-5-1- 4-7‑8-7-4-6
Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”
“In the past I have spend more than £2000 with closet. However I placed an order which was delivered on 1st December. When I tried to return some items on 31/12 this was refused as per policy. Admittedly I was 2 days over the date but they wouldn’t take into account the extra bank holidays nor my past custom.
I will never buy again.
It’s sickening that they value their customers so little.”
“Very poor customer Service👎 I placed an order for a red dress and immediately, within the minute, wanted to change it to blue. After numerous emails and on line chat attempting to change it, I was told by Edita that she could cancel this order and order a new one. Then she said it was too late it had already been dispatched. Disgraceful service! 👎👎👎”
