Club L London Reviews

4.0 Rating 1,513 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Club L London?

Helpful Report

(2 weeks ago)

You can contact Club L London by Telephone, Live Chat and Email.

Helpful Report

(2 weeks ago)

83.51%

Industry Average

“ I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x ”

- Anonymous

“ Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much ”

- Anonymous

“ Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service. ”

- Anonymous

Club L London Reviews

Customer Service - Good