Club L London Reviews

4.0 Rating 1,528 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Club L London?

Helpful Report

(2 weeks ago)

You can contact Club L London by Telephone, Live Chat and Email.

Helpful Report

(2 weeks ago)

81.58%

Industry Average

“ I received a faulty item and they were very quick to help and refund me, Bianca from customer service was great ”

- Anonymous

“ Good quality of the dress! Very bad communication and return service. They charge you for the returns and they aren’t helpful at all. ”

- Anonymous

“ Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again! ”

- Phoebe

Club L London Reviews

Customer Service - Good