cocktailkit.com.au Reviews

Name: cocktailkit.com.au
Address: 5/42-44 Moss Avenue Marleston, Adelaide
Rating: 4.80

4.8 Rating 256 Reviews

95 %

of reviewers recommend cocktailkit.com.au

4.8

Based on 256 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

+61411264131

Email:

info@cocktailkit.com.au

Location:

5/42-44 Moss Avenue Marleston
Adelaide
5033

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cocktailkit.com.au 5 star review on 15th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the products yet. How can I review them!”

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Posted 4 years ago

Thanks for taking the time to leave a review. Sorry for the early automated review request. If you need any assistance in future, feel free to email first and we can then have the opportunity to look into it immediately :) I checked your tracking and can see that it is currently in transit (Adelaide > Perth). Today is business day 7 and we do advise an estimate of up to 10 business days for WA deliveries (via standard shipping). If you need anything in a rush to WA, we highly recommend opting for express shipping. Feel free to get in touch if you need any further assistance. Cheers, Steve

Posted 4 years ago

“The information on the site was limited, no option for a gift card or message and no notification that the two parts would be shipped separately until after ordered and paid for”

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Posted 4 years ago

Thanks for the feedback Samantha. I've emailed you directly to get further info so that I can update any details that may be missing. A notice mentioning the separate shipping of the two items you ordered was... 1) listed on the product listing right next to the 'add to cart' button at the time of ordering 2) in the dispatch notification that included both tracking numbers 3) in a personal email I sent to you to make sure you hadn't missed the information on the product listing and the tracking email. Anything I can do to improve our website, do please let me know! Cheers, Steve

Posted 4 years ago

“I haven’t received it yet!!”

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Posted 4 years ago

“I purchase the cocktail kit on the 5th of April today 13th April I haven’t received anything . Only a email mention the invoice . I’ve email back asking where’s the product if has been dispatched or not . So I’m still waiting for information....”

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Posted 5 years ago

Thanks for the review Francisco! Your order was placed after hours on a Friday evening so we packaged it at the first opportunity which was on Monday the 8th. I checked for you and could see that several emails were sent (order confirmation, order dispatched + tracking details) so it sounds like your inbox has filtered them out as spam. We advise (in our shipping FAQ which is linked to on every product page and at checkout), due to your remote location, that shipping to your area in WA will take up to 10 business days (but usually less). It is still within the advertised shipping times and after checking your tracking, can see that it will be delivered shortly. Please note that we also offer express shipping at checkout which is 1-2 days delivery to your location but this was not selected. Cheers, Steve

Posted 5 years ago

I checked the tracking and it was a little slower than usual but good to see that it ended up arriving within our advertised time frame. Cheers, Steve

Posted 4 years ago

“It hasn’t arrived yet”

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Posted 5 years ago

Thanks for the review Natasha - I've already tried getting in touch with you this morning but haven't had a reply as yet so I have arranged a replacement to be delivered via EXPRESS which should arrive tomorrow. Unfortunately I'm not sure what the courier has done with the previous one that was sent. Sorry for the inconvenience. I hope your friend loves the gift!

Posted 5 years ago

“Ordered 2 sets.of the pineapple shaped glasses. Not as nice as I expected. Will need to use a straw to drink with as rim has a thick Edgewater to it.”

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Posted 5 years ago

Thanks for the feedback Donna! The glasses are a little thicker due to the pattern and shape - I've updated our product listing to more accurately reflect this. Once filled with a beverage or cocktail, they do look amazing! I've tested the stock that we have and none have a rough edge so please get in touch on info@cocktailkit.com.au with a close up photo if you think they are faulty and need to be exchanged. Cheers, Steve

Posted 5 years ago

cocktailkit.com.au is rated 4.8 based on 256 reviews